Salesforce Spring 22 Optimization Job Configuration Quiz
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Questions and Answers

Which two objects are required when configuring an optimization job?

  • Work type
  • Polygons (correct)
  • Scheduling policy
  • Service territory

    • What two methods should Consultants recommend to ensure the service with each container can be handled independently for a universal container customer having issues with three containers at their site?

  • Add each asset to a separate work order line item. Create a service appointment for the work orders.
  • Add each asset to a separate work order line item. Create a service appointment for each line item. (correct)
  • Add each asset to a separate child work order. Create a service appointment for the parent work order.
  • Add each asset to a separate work order. Create a service appointment for each work order.

    • How can Geolocation tracking for contractors be disabled?

  • Unchecked the collect service resources Geolocation history field in field service mobile settings (correct)
  • Create a custom permission set for contractors excluding geolocation tracking
  • Unchecked the geocoding field on the contractor's profile
  • Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

    • What should the Consultant do to meet the requirement of automatically associating certain parts and products to work orders based on the work to be performed?

    <p>Add product to the work order products related list on the work type object</p> Signup and view all the answers

    When implementing service legal agreements (SLA) for work orders, which three considerations should the consultant take into account?

    <p>A new entitlement process requires selecting entitlement process type</p> Signup and view all the answers

    How should a defective product be tracked in field service lightning, when a customer wants to return it instead of scheduling a service appointment?

    <p>Create return order and return order line item</p> Signup and view all the answers

    How can the dispatcher ensure that the required resources are assigned to an issue when a technician reports that a team of people is required to resolve the issue upon arrival for the service appointment?

    <p>Create a new work order and assign a crew</p> Signup and view all the answers

    What should be recommended by the consultant for technicians using the field service lightning mobile app to indicate when a service appointment is at risk?

    <p>Update the in-jeopardy field on the service appointment</p> Signup and view all the answers

    How should a consultant provide access for technicians who report that they are unable to log in to the field service lightning mobile app, despite having the necessary licenses and permissions?

    <p>Check and update their field service lightning user profiles</p> Signup and view all the answers

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