Podcast
Questions and Answers
Which two objects are required when configuring an optimization job?
Which two objects are required when configuring an optimization job?
- Work type
- Polygons (correct)
- Scheduling policy
- Service territory
What two methods should Consultants recommend to ensure the service with each container can be handled independently for a universal container customer having issues with three containers at their site?
What two methods should Consultants recommend to ensure the service with each container can be handled independently for a universal container customer having issues with three containers at their site?
- Add each asset to a separate work order line item. Create a service appointment for the work orders.
- Add each asset to a separate work order line item. Create a service appointment for each line item. (correct)
- Add each asset to a separate child work order. Create a service appointment for the parent work order.
- Add each asset to a separate work order. Create a service appointment for each work order.
How can Geolocation tracking for contractors be disabled?
How can Geolocation tracking for contractors be disabled?
- Unchecked the collect service resources Geolocation history field in field service mobile settings (correct)
- Create a custom permission set for contractors excluding geolocation tracking
- Unchecked the geocoding field on the contractor's profile
- Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
What should the Consultant do to meet the requirement of automatically associating certain parts and products to work orders based on the work to be performed?
What should the Consultant do to meet the requirement of automatically associating certain parts and products to work orders based on the work to be performed?
When implementing service legal agreements (SLA) for work orders, which three considerations should the consultant take into account?
When implementing service legal agreements (SLA) for work orders, which three considerations should the consultant take into account?
How should a defective product be tracked in field service lightning, when a customer wants to return it instead of scheduling a service appointment?
How should a defective product be tracked in field service lightning, when a customer wants to return it instead of scheduling a service appointment?
How can the dispatcher ensure that the required resources are assigned to an issue when a technician reports that a team of people is required to resolve the issue upon arrival for the service appointment?
How can the dispatcher ensure that the required resources are assigned to an issue when a technician reports that a team of people is required to resolve the issue upon arrival for the service appointment?
What should be recommended by the consultant for technicians using the field service lightning mobile app to indicate when a service appointment is at risk?
What should be recommended by the consultant for technicians using the field service lightning mobile app to indicate when a service appointment is at risk?
How should a consultant provide access for technicians who report that they are unable to log in to the field service lightning mobile app, despite having the necessary licenses and permissions?
How should a consultant provide access for technicians who report that they are unable to log in to the field service lightning mobile app, despite having the necessary licenses and permissions?
