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Questions and Answers
Which of the following is the correct sequence of steps in CXP of the PEF process?
Which of the following is the correct sequence of steps in CXP of the PEF process?
- Lead - Qualify - Test Drive - Negotiate - Order - Won (correct)
- Lead - Negotiate - Order - Won
- Leads - Opportunity - Test Drive - Orders - Won
- Enquiry - Gathering - Demonstration - Purchase - Take Order
What is the difference between Tasks and Events?
What is the difference between Tasks and Events?
- Tasks are follow-ups whereas events are appointments
- Tasks are digital occasions whereas Events are physical
- Both of the above (correct)
- None of the above
What is the next step to do when creating a Test Drive via lead?
What is the next step to do when creating a Test Drive via lead?
- Update status to completed
- Input Brand & Model
- Both of the above (correct)
- None of the above
What must you do to a lead in CXP if a customer went for a test drive?
What must you do to a lead in CXP if a customer went for a test drive?
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What is the difference between Order Intake and Order Bank?
What is the difference between Order Intake and Order Bank?
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