Sales and Business Development Quiz
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Questions and Answers

What is emphasized as key in the speaker's approach to sales and business development?

  • Focusing on aggressive marketing tactics
  • Expanding the product line constantly
  • Offering the lowest prices in the market
  • Building strong relationships with customers (correct)

    • What is highlighted as crucial for maintaining good customer relationships?

  • Expanding the product range without customer feedback
  • Pushing for immediate sales without considering customer needs
  • Being transparent and setting correct expectations (correct)
  • Offering discounts on every purchase

    • What does the speaker mention as essential for addressing customer concerns effectively?

  • Ignoring customer feedback to avoid complications
  • Being empathetic and understanding the customer's position (correct)
  • Blaming the customer for any issues that arise
  • Delaying responses to customer inquiries

    • What does the speaker imply about the significance of customer feedback?

    <p>It is crucial for identifying and fixing issues</p> Signup and view all the answers

    What did the admissions professor tell Marcus about sales?

    <p>Everyone is in sales</p> Signup and view all the answers

    What does Marcus emphasize as a key to having a great sales and business development team?

    <p>Being confident and present</p> Signup and view all the answers

    What was one example of knowledge that fresh edge leverages?

    <p>Electronic point of sale and social media</p> Signup and view all the answers

    What did Marcus do when the restaurant was about to run out of ice?

    <p>Called a warehouse and arranged for ice delivery</p> Signup and view all the answers

    What does Marcus believe everyone needs to have for the experience they are delivering?

    <p>Confidence in the organization and culture</p> Signup and view all the answers

    What did Marcus do after detecting tension at the restaurant?

    <p>Arranged for ice delivery</p> Signup and view all the answers

    What did Marcus say when the restaurant owner asked about the cost of the ice?

    <p>There's no charge</p> Signup and view all the answers

    What did Marcus emphasize as a tool in their arsenal to build confidence and sales?

    <p>Printing and emailing product information to customers</p> Signup and view all the answers

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