12 Questions
What did Pete Piazza emphasize about the customer?
The customer is not going to change your menu tonight
Why does the speaker emphasize the need for transparency with the customer?
To set correct expectations about quality and delivery time
What does the speaker imply by 'We are only as good as that last delivery'?
The business is only as good as its latest performance
Why does the speaker stress the importance of being customer obsessed?
To ensure constant communication with the customer
What did the admissions professor tell Marcus when he said he didn't want to be in sales?
Everyone is in sales
What did Marcus lack at the time when it came to selling?
Confidence
What is one example of knowledge that Fresh Edge leverages for building confidence and sales?
Electronic point of sale and social media
What did Marcus do when he found out the restaurant was about to run out of ice?
Called a warehouse and arranged for ice delivery
What did Marcus emphasize as the keys to having a great sales and business development team?
Being confident and present
What did Marcus use as an example of competence that can come from different things?
Experience, time, and product knowledge
What did Marcus do after detecting tension at the restaurant?
Arranged for the delivery of ice to the restaurant
What did Marcus tell the owner of the restaurant about the cost of the ice?
There's no charge
Test your knowledge on sales and business development with this quiz based on a speech by Marcus Aggressed, President of Piazza Produce and Specialty Foods. Learn about the dynamics of a highly transactional industry and customer interaction frequency.
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