Sales and Business Development Quiz
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Questions and Answers

What did Pete Piazza emphasize about the customer?

  • The customer is the king of the market
  • The customer is not going to change your menu tonight (correct)
  • The customer's opinion is not important
  • The customer is always right

    • Why does the speaker emphasize the need for transparency with the customer?

  • To set correct expectations about quality and delivery time (correct)
  • To confuse the customer about the business operations
  • To avoid sharing too much information with the customer
  • To build a sense of mystery around the products

    • What does the speaker imply by 'We are only as good as that last delivery'?

  • The business is only as good as its latest performance (correct)
  • The business does not rely on customer feedback
  • Previous deliveries have no impact on the business
  • Consistency is not important in the business

    • Why does the speaker stress the importance of being customer obsessed?

    <p>To ensure constant communication with the customer</p> Signup and view all the answers

    What did the admissions professor tell Marcus when he said he didn't want to be in sales?

    <p>Everyone is in sales</p> Signup and view all the answers

    What did Marcus lack at the time when it came to selling?

    <p>Confidence</p> Signup and view all the answers

    What is one example of knowledge that Fresh Edge leverages for building confidence and sales?

    <p>Electronic point of sale and social media</p> Signup and view all the answers

    What did Marcus do when he found out the restaurant was about to run out of ice?

    <p>Called a warehouse and arranged for ice delivery</p> Signup and view all the answers

    What did Marcus emphasize as the keys to having a great sales and business development team?

    <p>Being confident and present</p> Signup and view all the answers

    What did Marcus use as an example of competence that can come from different things?

    <p>Experience, time, and product knowledge</p> Signup and view all the answers

    What did Marcus do after detecting tension at the restaurant?

    <p>Arranged for the delivery of ice to the restaurant</p> Signup and view all the answers

    What did Marcus tell the owner of the restaurant about the cost of the ice?

    <p>There's no charge</p> Signup and view all the answers

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