Podcast
Questions and Answers
What did Pete Piazza emphasize about the customer?
What did Pete Piazza emphasize about the customer?
- The customer is the king of the market
- The customer is not going to change your menu tonight (correct)
- The customer's opinion is not important
- The customer is always right
Why does the speaker emphasize the need for transparency with the customer?
Why does the speaker emphasize the need for transparency with the customer?
- To set correct expectations about quality and delivery time (correct)
- To confuse the customer about the business operations
- To avoid sharing too much information with the customer
- To build a sense of mystery around the products
What does the speaker imply by 'We are only as good as that last delivery'?
What does the speaker imply by 'We are only as good as that last delivery'?
- The business is only as good as its latest performance (correct)
- The business does not rely on customer feedback
- Previous deliveries have no impact on the business
- Consistency is not important in the business
Why does the speaker stress the importance of being customer obsessed?
Why does the speaker stress the importance of being customer obsessed?
What did the admissions professor tell Marcus when he said he didn't want to be in sales?
What did the admissions professor tell Marcus when he said he didn't want to be in sales?
What did Marcus lack at the time when it came to selling?
What did Marcus lack at the time when it came to selling?
What is one example of knowledge that Fresh Edge leverages for building confidence and sales?
What is one example of knowledge that Fresh Edge leverages for building confidence and sales?
What did Marcus do when he found out the restaurant was about to run out of ice?
What did Marcus do when he found out the restaurant was about to run out of ice?
What did Marcus emphasize as the keys to having a great sales and business development team?
What did Marcus emphasize as the keys to having a great sales and business development team?
What did Marcus use as an example of competence that can come from different things?
What did Marcus use as an example of competence that can come from different things?
What did Marcus do after detecting tension at the restaurant?
What did Marcus do after detecting tension at the restaurant?
What did Marcus tell the owner of the restaurant about the cost of the ice?
What did Marcus tell the owner of the restaurant about the cost of the ice?
