Podcast
Questions and Answers
What factor does NOT typically influence the decision to prepare a contingency plan?
What factor does NOT typically influence the decision to prepare a contingency plan?
- Consequences of the risk
- Severity of financial loss (correct)
- Likelihood of the risk occurring
- Nature of the identified risk
Which of the following is LEAST likely to be included in a contingency plan for equipment failure?
Which of the following is LEAST likely to be included in a contingency plan for equipment failure?
- Sales and marketing strategies (correct)
- Heating, ventilation, and air conditioning systems
- Communication systems
- Reservation/bookings systems
Which situation would NOT typically warrant the development of a contingency plan?
Which situation would NOT typically warrant the development of a contingency plan?
- New marketing campaign rollout (correct)
- Data loss of customer information
- Power failure
- Closure of a venue listed on an itinerary
What is a potential impact of bad weather conditions on a business?
What is a potential impact of bad weather conditions on a business?
Which of the following issues would most likely lead to a need for disaster recovery plans?
Which of the following issues would most likely lead to a need for disaster recovery plans?
Which type of climatic situation would necessitate a contingency plan due to its potential risks?
Which type of climatic situation would necessitate a contingency plan due to its potential risks?
What is NOT one of the consequences related to sudden issues in contingency planning?
What is NOT one of the consequences related to sudden issues in contingency planning?
Which resource is least likely to support safety and security procedures in a contingency plan?
Which resource is least likely to support safety and security procedures in a contingency plan?
What is one primary reason for tourism and hospitality businesses to be proactive about safety and security?
What is one primary reason for tourism and hospitality businesses to be proactive about safety and security?
Which practice helps to inform and educate customers about safety and security?
Which practice helps to inform and educate customers about safety and security?
What is a benefit of preparing customers for the experiences they are about to have?
What is a benefit of preparing customers for the experiences they are about to have?
Which method is commonly employed during pre-departure briefings to communicate safety information?
Which method is commonly employed during pre-departure briefings to communicate safety information?
Why is it emphasized that it's easier to prevent a problem than to solve it?
Why is it emphasized that it's easier to prevent a problem than to solve it?
What is an important part of a pre-departure briefing?
What is an important part of a pre-departure briefing?
How can tour leaders enhance customer confidence regarding safety and security?
How can tour leaders enhance customer confidence regarding safety and security?
What is a key goal of advising customers to take reasonable care for their own safety?
What is a key goal of advising customers to take reasonable care for their own safety?
What is the primary purpose of identifying safety and security issues in the workplace?
What is the primary purpose of identifying safety and security issues in the workplace?
What is a key benefit of addressing identified safety issues?
What is a key benefit of addressing identified safety issues?
What should employees do after identifying issues requiring attention?
What should employees do after identifying issues requiring attention?
Which of the following is NOT a reason for addressing safety and security procedures?
Which of the following is NOT a reason for addressing safety and security procedures?
What action should be taken when issues are identified in safety and security protocols?
What action should be taken when issues are identified in safety and security protocols?
What is one purpose of developing emergency procedures in a business?
What is one purpose of developing emergency procedures in a business?
Which of the following should NOT be done immediately after a death occurs during a tour?
Which of the following should NOT be done immediately after a death occurs during a tour?
What is a key consideration when developing protocols for dealing with death during a tour?
What is a key consideration when developing protocols for dealing with death during a tour?
Which aspect is included in personal safety and security protocols for tour groups?
Which aspect is included in personal safety and security protocols for tour groups?
What is the importance of training staff regarding safety and security facilities?
What is the importance of training staff regarding safety and security facilities?
How should companies handle communications with the media following a death on tour?
How should companies handle communications with the media following a death on tour?
Which of the following is NOT a reason for establishing safety protocols for businesses involved in tours?
Which of the following is NOT a reason for establishing safety protocols for businesses involved in tours?
What is an essential element of dealing with emergencies in a business context?
What is an essential element of dealing with emergencies in a business context?
What is the primary aim of legislation related to Occupational Safety and Health (OSH) in the Philippines?
What is the primary aim of legislation related to Occupational Safety and Health (OSH) in the Philippines?
Which department is responsible for the enforcement of the Sanitation Code?
Which department is responsible for the enforcement of the Sanitation Code?
Which law provides special protection for children against abuse and discrimination?
Which law provides special protection for children against abuse and discrimination?
What is one of the key features of the Presidential Decree 442?
What is one of the key features of the Presidential Decree 442?
Which of these acts is concerned with the control of toxic substances?
Which of these acts is concerned with the control of toxic substances?
What is a significant goal of the International Labor Organization's OSH conventions?
What is a significant goal of the International Labor Organization's OSH conventions?
What does the National Building Code of the Philippines primarily focus on?
What does the National Building Code of the Philippines primarily focus on?
What consequence is imposed on breachers of safety and security regulations?
What consequence is imposed on breachers of safety and security regulations?
Study Notes
Legislated Safety and Security Requirements (Legal Basis)
- The text outlines the legal basis for safety and security requirements in an organizational setting.
- These requirements are derived from both national and international legal frameworks.
- National legislation includes the Labor Code of the Philippines, the Department of Health's Sanitation Code, and the Department of Environment and Natural Resources' regulations.
- International legislation primarily comes from the International Labor Organization (ILO), which promotes a "preventive safety and health culture."
Provision for Safety and Security Policies and Procedures
- Emergency procedures are crucial for demonstrating due diligence, meeting insurance requirements, and protecting business image. These procedures should cover various scenarios, including accidents, injuries, and natural disasters.
- Death protocols are especially important for businesses organizing trips and tours, as they ensure proper handling of a deceased person, communication with authorities, and support for the remaining tour group members.
- Personal safety and security protocols are essential for the well-being of both employees and customers. They should address specific threats and risks, including identification of potential hazards, training staff on security procedures, and establishing contingency plans for high-risk situations.
Resources Availability to Support Required Safety and Security Procedures
- Businesses rely on various equipment, systems, and plans to support safety and security protocols.
- Contingency plans address potential disruptions caused by equipment malfunctions, extreme weather events, data loss, power failures, staff shortages, and disasters.
- Specific equipment and systems include reservations/bookings systems, communications networks, security systems, vehicles and transportation systems, stock control systems, and HVAC systems.
Provision Safety and Security Information to Customers
- Proactive communication is crucial in fostering trust and confidence between customers and tourism/hospitality businesses.
- This involves providing pre-departure/on-departure briefings that address safety and security measures, using diverse communication methods, and encouraging questions from customers.
Feedback to Management on Safety and Security Procedures
- Identifying issues requiring attention is the first step in effectively addressing safety and security concerns.
- Employees should proactively report issues to management to ensure continuous improvement, compliance with regulations, and customer satisfaction.
- Recommending solutions to identified issues strengthens safety and security practices, protects the business from potential legal action, and enhances the overall customer experience.
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Description
This quiz explores the legal frameworks governing safety and security in organizations, focusing on both national and international legislation. Participants will assess their understanding of relevant laws, including the Labor Code of the Philippines and guidelines from the International Labor Organization. Prepare to evaluate key safety policies and emergency procedures essential for compliance and operational integrity.
