Podcast
Questions and Answers
SGH has never explored the use of RPA in any healthcare processes.
SGH has never explored the use of RPA in any healthcare processes.
False
The predictive tool used at SGH for checking patients' fitness for surgery is called CARES-ML.
The predictive tool used at SGH for checking patients' fitness for surgery is called CARES-ML.
True
SGH has not ventured into using VR technology for nurse training.
SGH has not ventured into using VR technology for nurse training.
False
Chan Wai Ching is the RPA lead at SGH.
Chan Wai Ching is the RPA lead at SGH.
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IV NIMBLE stands for Innovative Virtual Nursing Training.
IV NIMBLE stands for Innovative Virtual Nursing Training.
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SGH will not continue to explore wider adoption of RPA in their healthcare processes.
SGH will not continue to explore wider adoption of RPA in their healthcare processes.
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Singapore General Hospital has saved over 50,000 man-hours thanks to robotic process automation.
Singapore General Hospital has saved over 50,000 man-hours thanks to robotic process automation.
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The RPA implementation at SGH has led to a loss of $1.8 million in productivity.
The RPA implementation at SGH has led to a loss of $1.8 million in productivity.
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There have been 25 RPA use cases successfully implemented at Singapore General Hospital.
There have been 25 RPA use cases successfully implemented at Singapore General Hospital.
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The RPA for patient-reported outcome measures collection at SGH is the first such use case in the world.
The RPA for patient-reported outcome measures collection at SGH is the first such use case in the world.
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Physiotherapists at SGH saved about 1,350 hours of manual work with the help of RPA.
Physiotherapists at SGH saved about 1,350 hours of manual work with the help of RPA.
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Singapore General Hospital plans to expand the use of RPA in patient-reported outcome measures collection to other clinical specialties.
Singapore General Hospital plans to expand the use of RPA in patient-reported outcome measures collection to other clinical specialties.
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Study Notes
Singapore General Hospital's RPA Journey
- Singapore General Hospital (SGH) formed a core team for robotic process automation (RPA) in 2019 and has since implemented 36 RPA use cases.
- RPA has saved SGH over 50,000 man-hours and gained around $1.8 million in productivity since 2020.
RPA Use Cases
- One of the recent RPA use cases is for patient-reported outcome measures (PROMs) collection at the SGH Physiotherapy Department, the first such use case in Singapore.
- The RPA-powered PROMs saved physiotherapists about 1,350 hours of manual calculations and documentation during a trial between March and December last year.
- The Physiotherapy Department plans to roll out RPA-powered PROMs in other local languages by the end of the year to increase the response rate by up to 50%.
Other AI Applications
- SGH has also explored the use of RPA in extracting and processing information from an online form for Medication Delivery Service and automatic billing of patients for laboratory tests performed at Specialist Outpatient Clinics.
- A predictive tool called CARES-ML (Combined Assessment of Risk Encountered in Surgery-Machine Learning) has been formally deployed to assess patients' fitness for surgery.
- SGH has tapped into VR technology for nurse training, developing an immersive gamified training module called IV NIMBLE (Nursing Innovation in Mobility-based Learning) to train nurses in IV cannulation.
Future Plans
- SGH plans to expand the use of RPA in PROMs collection to other clinical specialties.
- The hospital will continue to look into wider adoption of RPA to take on repetitive manual tasks and augment clinical workflows.
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Description
Learn about how Singapore General Hospital has saved over 50,000 man-hours and gained $1.8 million in productivity through the implementation of 36 successful RPA use cases since 2020.
