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Questions and Answers
What is the total number of man-hours saved by the Singapore General Hospital since 2020 through robotic process automation?
52,500 man-hours
How much money did the Singapore General Hospital gain in productivity due to robotic process automation?
$1.8 million
What was the most recent use case of RPA at the SGH Physiotherapy Department?
Patient-reported outcome measures (PROMs) collection
How many hours of manual calculations and documentation were saved by the RPA technology at the Physiotherapy Department during a trial?
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What is the current response rate for patient-reported outcome measures (PROMs) at the Physiotherapy Department?
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Which department at SGH launched its first RPA use case in contact centre operations in 2020?
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What is the predictive tool used at SGH to check patients' fitness for surgery?
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What is the immersive gamified training module developed by SGH for nurse training?
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Who mentioned that RPA may benefit patients depending on the use case at SGH?
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What technology did SGH recently tap into for nurse training?
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What is the full form of RPA mentioned in the context of SGH's operations?
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What aspect of work does Chan Wai Ching mention that staff can focus on when RPA is used for repetitive tasks?
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