Root Cause Analysis and Quality Tools
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Questions and Answers

What is NOT one of the 7 Quality Tools?

  • Flow Chart
  • Budget Chart (correct)
  • Pareto Chart
  • Control Chart

    • The '7 Habits of Excellence' includes 'Seek to be understood first, then to understand.'

    False

    Poor time management leads to ______.

    stress

    What diagram is also known as the Ishikawa Diagram?

    <p>Fish Bone Diagram</p> Signup and view all the answers

    Match the symptoms of stress with their descriptions:

    <p>Irritability = Feeling easily annoyed or angered Fatigue = Extreme tiredness or exhaustion Forgetfulness = Inability to remember important information Physical disorders = Health issues caused by stress</p> Signup and view all the answers

    Which of the following is NOT considered a time waster?

    <p>Effective scheduling</p> Signup and view all the answers

    The 'Fight or Flight' response is a mental reaction to stress.

    <p>False</p> Signup and view all the answers

    What are the five key components of SMART goals?

    <p>Specific, Measurable, Attainable, Relevant, Time-bound</p> Signup and view all the answers

    What is a key factor in managing work attitudes effectively?

    <p>Knowing yourself then knowing others</p> Signup and view all the answers

    The term 'attitude' refers to one's action or reaction under specified circumstances.

    <p>False</p> Signup and view all the answers

    Name one negative virus that can be spotted in workplace attitudes.

    <p>The Locomotive, The Cry Baby, The Resister, The Criticizer, The Perfectionist, The Rumor Monger, The Sacrificer, The EscapeGoater, The Pessimist, Not-My-Jobber, or The Mega-NEGA COMBO.</p> Signup and view all the answers

    Body stress results from ______ and neglect.

    <p>abuse</p> Signup and view all the answers

    Which of the following is NOT one of the 'Agesless Problems' linked to negative attitudes?

    <p>Frequent promotions</p> Signup and view all the answers

    Match the type of negative virus with their characteristics:

    <p>The Criticizer = Always has negative things to say about others The Sacrificer = Spends excessive time and effort on work The Pessimist = Sees the flaws and disadvantages in every situation The EscapeGoater = Always has excuses for not performing</p> Signup and view all the answers

    What is one suggested method to manage negative attitudes?

    <p>Surround yourself with optimistic people.</p> Signup and view all the answers

    Environmental factors play no role in the development of negative attitudes.

    <p>False</p> Signup and view all the answers

    Study Notes

    RCI / RCA (Root Cause Identification / Root Cause Analysis)

    • Root Cause Analysis aims to identify the underlying reasons for a problem.
    • Methods include the 5 Why's technique, which involves asking "why" multiple times until the root cause is uncovered.
    • Cause and Effect Diagram visually represents the relationship between causes and their effects.

    SMART Goals

    • Goals should be Specific, Measurable, Attainable, Relevant, and Time-bound.

    Fish Bone Diagram

    • Also known as the Ishikawa Diagram, it is used to analyze the causes of specific problems in detail.

    7 Quality Tools

    • Control Chart: Monitors process variations over time.
    • Histogram: Displays the frequency distribution of data.
    • Pareto Chart: Prioritizes problems based on their impact (80/20 rule).
    • Scatter Diagram: Shows relationships between two variables.
    • Check Sheet: Simple data collection tool.
    • Cause and Effect Diagram: See above.
    • Flow Chart: Visual representation of a process.

    7 Habits of Excellence

    • Be Proactive: Take initiative in life's situations.
    • Begin with an END in Mind: Set clear objectives.
    • Put First Things First: Prioritize tasks effectively.
    • Think Win-Win: Seek mutual benefit in interactions.
    • Seek First to Understand, Then to Be Understood: Listen actively to others.
    • Synergize: Collaborate for better results.
    • Sharpen the Saw: Continuously improve yourself.

    Time and Stress Management

    • Common Symptoms of Stress:

      • Irritability, Fatigue, Difficulty Concentrating, Forgetfulness, Loss of Sleep, Physical Disorders, Depression.

    • Time Management:

      • Involves planning and scheduling to improve personal and corporate efficiency.
      • Identifies Time Wasters such as interruptions, feelings of hopelessness, and poor delegation skills.

    • Main Secrets to Time Management:

      • Setting clear goals, prioritizing tasks, effective scheduling, and rewarding achievements.

    • Understanding Stress:

      • Stress is a bodily response to perceived danger, affecting mental, physical, emotional, and behavioral aspects.

    Fight or Flight Response

    • Body's automatic reaction to perceived threats, prompting rapid protective measures.

    Causes of Workplace Stress

    • Major contributors include uncertainty about goals, excessive workload, job dissatisfaction, conflicting demands, inadequate resources, and lack of appreciation.

    Types of Stress

    • Situational Stress: Directly caused by the environment.
    • Body Stress: Physical symptoms from neglect or abuse.
    • Mind Stress: Psychological impact of negative perceptions.

    Managing Work Attitudes

    • Understand both self and others to manage effectively.
    • Individual differences influence behavior and attitudes.

    The Ageless Problem

    • Chronic tardiness, absenteeism, low output quality, poor relations, frequent policy violations, and resistance to change are common issues in workplaces.

    Attitude vs. Behavior

    • Attitude: Mental disposition towards an object or situation.
    • Behavior: Observable actions in response to specific circumstances.

    Types of Negative Attitudes

    • Locomotive: Uses bullying to get results.
    • Cry Baby: Displays negative emotions for sympathy.
    • Resister: Defends the status quo.
    • Criticizer: Always finds fault in others.
    • Perfectionist: Sets unrealistic standards.
    • Rumor Monger: Spreads gossip and negativity.
    • Sacrificer: Overcommits time and energy.
    • EscapeGoater: Blames others for failures.
    • Pessimist: Focuses on drawbacks.
    • Not-My-Jobber: Unwilling to extend beyond job roles.
    • Mega-NEGA COMBO: Exhibits multiple negative traits simultaneously.

    Reasons for Negative Attitudes

    • Influenced by heredity, environmental factors, and individual experiences.

    8 Ball Challenge for Positive Attitudes

    • Recognize triggers, practice time-outs, set deadlines for negativity, embrace humor, express feelings, surround self with positivity, help others, and engage in self-care.

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    Description

    This quiz explores the concepts of Root Cause Identification (RCI) and Root Cause Analysis (RCA), including techniques such as the 5 Why's, Fish Bone Diagram, and Cause and Effect Diagram. It further covers the 7 Quality Tools essential for effective problem-solving in quality management. Test your understanding of these vital concepts and tools for continuous improvement.

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