Questions and Answers
What is NOT one of the 7 Quality Tools?
The '7 Habits of Excellence' includes 'Seek to be understood first, then to understand.'
False
Poor time management leads to ______.
stress
What diagram is also known as the Ishikawa Diagram?
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Match the symptoms of stress with their descriptions:
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Which of the following is NOT considered a time waster?
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The 'Fight or Flight' response is a mental reaction to stress.
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What are the five key components of SMART goals?
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What is a key factor in managing work attitudes effectively?
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The term 'attitude' refers to one's action or reaction under specified circumstances.
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Name one negative virus that can be spotted in workplace attitudes.
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Body stress results from ______ and neglect.
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Which of the following is NOT one of the 'Agesless Problems' linked to negative attitudes?
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Match the type of negative virus with their characteristics:
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What is one suggested method to manage negative attitudes?
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Environmental factors play no role in the development of negative attitudes.
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Study Notes
RCI / RCA (Root Cause Identification / Root Cause Analysis)
- Root Cause Analysis aims to identify the underlying reasons for a problem.
- Methods include the 5 Why's technique, which involves asking "why" multiple times until the root cause is uncovered.
- Cause and Effect Diagram visually represents the relationship between causes and their effects.
SMART Goals
- Goals should be Specific, Measurable, Attainable, Relevant, and Time-bound.
Fish Bone Diagram
- Also known as the Ishikawa Diagram, it is used to analyze the causes of specific problems in detail.
7 Quality Tools
- Control Chart: Monitors process variations over time.
- Histogram: Displays the frequency distribution of data.
- Pareto Chart: Prioritizes problems based on their impact (80/20 rule).
- Scatter Diagram: Shows relationships between two variables.
- Check Sheet: Simple data collection tool.
- Cause and Effect Diagram: See above.
- Flow Chart: Visual representation of a process.
7 Habits of Excellence
- Be Proactive: Take initiative in life's situations.
- Begin with an END in Mind: Set clear objectives.
- Put First Things First: Prioritize tasks effectively.
- Think Win-Win: Seek mutual benefit in interactions.
- Seek First to Understand, Then to Be Understood: Listen actively to others.
- Synergize: Collaborate for better results.
- Sharpen the Saw: Continuously improve yourself.
Time and Stress Management
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Common Symptoms of Stress:
- Irritability, Fatigue, Difficulty Concentrating, Forgetfulness, Loss of Sleep, Physical Disorders, Depression.
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Time Management:
- Involves planning and scheduling to improve personal and corporate efficiency.
- Identifies Time Wasters such as interruptions, feelings of hopelessness, and poor delegation skills.
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Main Secrets to Time Management:
- Setting clear goals, prioritizing tasks, effective scheduling, and rewarding achievements.
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Understanding Stress:
- Stress is a bodily response to perceived danger, affecting mental, physical, emotional, and behavioral aspects.
Fight or Flight Response
- Body's automatic reaction to perceived threats, prompting rapid protective measures.
Causes of Workplace Stress
- Major contributors include uncertainty about goals, excessive workload, job dissatisfaction, conflicting demands, inadequate resources, and lack of appreciation.
Types of Stress
- Situational Stress: Directly caused by the environment.
- Body Stress: Physical symptoms from neglect or abuse.
- Mind Stress: Psychological impact of negative perceptions.
Managing Work Attitudes
- Understand both self and others to manage effectively.
- Individual differences influence behavior and attitudes.
The Ageless Problem
- Chronic tardiness, absenteeism, low output quality, poor relations, frequent policy violations, and resistance to change are common issues in workplaces.
Attitude vs. Behavior
- Attitude: Mental disposition towards an object or situation.
- Behavior: Observable actions in response to specific circumstances.
Types of Negative Attitudes
- Locomotive: Uses bullying to get results.
- Cry Baby: Displays negative emotions for sympathy.
- Resister: Defends the status quo.
- Criticizer: Always finds fault in others.
- Perfectionist: Sets unrealistic standards.
- Rumor Monger: Spreads gossip and negativity.
- Sacrificer: Overcommits time and energy.
- EscapeGoater: Blames others for failures.
- Pessimist: Focuses on drawbacks.
- Not-My-Jobber: Unwilling to extend beyond job roles.
- Mega-NEGA COMBO: Exhibits multiple negative traits simultaneously.
Reasons for Negative Attitudes
- Influenced by heredity, environmental factors, and individual experiences.
8 Ball Challenge for Positive Attitudes
- Recognize triggers, practice time-outs, set deadlines for negativity, embrace humor, express feelings, surround self with positivity, help others, and engage in self-care.
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Description
This quiz explores the concepts of Root Cause Identification (RCI) and Root Cause Analysis (RCA), including techniques such as the 5 Why's, Fish Bone Diagram, and Cause and Effect Diagram. It further covers the 7 Quality Tools essential for effective problem-solving in quality management. Test your understanding of these vital concepts and tools for continuous improvement.
