Roles of Uniformed Staff in Hotels

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What is the primary responsibility of reservations clerks in a hotel?

Monitoring levels of reservations (correct)

Issuing confirmation letters to guests

Organizing staff duty rosters

Making decisions on which bookings should be accepted

Who is in control of the reservations section in a hotel?

Reservations clerks

Reservations manager or supervisor (correct)

Guest relations officers

Concierge

Which front office role is responsible for recording booking information in either manual or computerized systems?

Concierge

Cashier

Guest relations officer

Reservations clerk (correct)

What do reservations clerks do to confirm bookings for guests?

Issue confirmation letters Signup and view all the answers

Who is responsible for ensuring that reception is informed about confirmed reservation details and expected arrivals?

Reservations manager/supervisor Signup and view all the answers

In a fully booked hotel, who makes decisions on whether and which additional bookings should be accepted?

Reservations manager/supervisor Signup and view all the answers

What is the key concept in providing a seamless service to hotel guests?

Understanding the guest cycle Signup and view all the answers

Which department in a hotel is responsible for revenue generation through room bookings and food services?

Rooms division Signup and view all the answers

What is the primary purpose of liaising with other departments in a hotel?

To ensure seamless coordination of guest services Signup and view all the answers

Which of the following functions are considered part of the management and support functions of a hotel?

Accounting/finance Signup and view all the answers

In terms of guest services, which department may contribute to revenue generation through recreational facilities?

Food and beverage divisions Signup and view all the answers

What is the main consideration when thinking about front office roles according to the text?

Guest cycle rather than departmental roles Signup and view all the answers

What is the main responsibility of Doorpersons in a hotel?

Greet guests, open doors, and call taxis on request Signup and view all the answers

Which of the following roles is responsible for carrying luggage to guests' rooms in a hotel?

Porters Signup and view all the answers

What is the primary duty of Guest Relations Officers (GROs) in a large hotel?

Provide personalised service and make guests feel welcome Signup and view all the answers

In what capacity do Guest Relations Officers (GROs) interact with Very Important Persons (VIPs) in a hotel?

Greeting and liaising with VIPs Signup and view all the answers

Which front office role is responsible for attending social gatherings held by the hotel?

'Bell staff' Signup and view all the answers

What is one of the duties that Guest Relations Officers (GROs) might perform to support sales staff at a hotel?

Providing guests with information about hotel services and facilities Signup and view all the answers