Podcast
Questions and Answers
What is the primary responsibility of reservations clerks in a hotel?
What is the primary responsibility of reservations clerks in a hotel?
- Monitoring levels of reservations (correct)
- Issuing confirmation letters to guests
- Organizing staff duty rosters
- Making decisions on which bookings should be accepted
Who is in control of the reservations section in a hotel?
Who is in control of the reservations section in a hotel?
- Reservations clerks
- Reservations manager or supervisor (correct)
- Guest relations officers
- Concierge
Which front office role is responsible for recording booking information in either manual or computerized systems?
Which front office role is responsible for recording booking information in either manual or computerized systems?
- Concierge
- Cashier
- Guest relations officer
- Reservations clerk (correct)
What do reservations clerks do to confirm bookings for guests?
What do reservations clerks do to confirm bookings for guests?
Who is responsible for ensuring that reception is informed about confirmed reservation details and expected arrivals?
Who is responsible for ensuring that reception is informed about confirmed reservation details and expected arrivals?
In a fully booked hotel, who makes decisions on whether and which additional bookings should be accepted?
In a fully booked hotel, who makes decisions on whether and which additional bookings should be accepted?
What is the key concept in providing a seamless service to hotel guests?
What is the key concept in providing a seamless service to hotel guests?
Which department in a hotel is responsible for revenue generation through room bookings and food services?
Which department in a hotel is responsible for revenue generation through room bookings and food services?
What is the primary purpose of liaising with other departments in a hotel?
What is the primary purpose of liaising with other departments in a hotel?
Which of the following functions are considered part of the management and support functions of a hotel?
Which of the following functions are considered part of the management and support functions of a hotel?
In terms of guest services, which department may contribute to revenue generation through recreational facilities?
In terms of guest services, which department may contribute to revenue generation through recreational facilities?
What is the main consideration when thinking about front office roles according to the text?
What is the main consideration when thinking about front office roles according to the text?
What is the main responsibility of Doorpersons in a hotel?
What is the main responsibility of Doorpersons in a hotel?
Which of the following roles is responsible for carrying luggage to guests' rooms in a hotel?
Which of the following roles is responsible for carrying luggage to guests' rooms in a hotel?
What is the primary duty of Guest Relations Officers (GROs) in a large hotel?
What is the primary duty of Guest Relations Officers (GROs) in a large hotel?
In what capacity do Guest Relations Officers (GROs) interact with Very Important Persons (VIPs) in a hotel?
In what capacity do Guest Relations Officers (GROs) interact with Very Important Persons (VIPs) in a hotel?
Which front office role is responsible for attending social gatherings held by the hotel?
Which front office role is responsible for attending social gatherings held by the hotel?
What is one of the duties that Guest Relations Officers (GROs) might perform to support sales staff at a hotel?
What is one of the duties that Guest Relations Officers (GROs) might perform to support sales staff at a hotel?
