Role of the Support Worker

The Role of the Support Worker

• Support workers are healthcare workers who assist clients of all ages with daily living activities and home management
• The ultimate goal is to improve the quality of life for clients through compassionate care
• Support workers can be found in hospitals, long-term care facilities, private homes, and community settings
• They work alongside nurses, social workers, and healthcare teams to provide comprehensive care

Key Terms in Support Work

• Support Worker: A healthcare worker assisting clients with daily living and home management
• Client: A person receiving healthcare or support services in a community setting
• Patient: A person receiving care in a hospital
• Resident: A person living in a long-term care or residential facility
• Activities of Daily Living (ADLs): Basic self-care tasks like eating, bathing, dressing, grooming, and toileting
• Instrumental Activities of Daily Living (IADLs): Complex tasks for independent living, such as managing finances, shopping, and meal preparation
• Compassionate Care (DIPPS): A framework prioritizing Dignity, Independence, Preferences, Privacy, and Safety
• Advocate: Speaking or acting on behalf of a client
• Confidentiality: Protecting client information and sharing it only with authorized healthcare providers
• Scope of Practice: The legal boundaries defining a support worker's training and permitted actions
• Regulated Health Professionals: Healthcare workers (e.g., RNs, LPNs, Social Workers, Dietitians) overseen by a regulatory body
• Unregulated Care Providers (UCPs): Healthcare workers (e.g., Support Workers, Personal Attendants) without a formal governing body
• Critical Thinking: Analyzing and solving problems logically in healthcare settings
• Professionalism: Demonstrating responsibility, confidentiality, respect, and ethical conduct in the workplace
• Caring: Showing concern for clients' and their families' dignity, independence, preferences, privacy, and safety, requiring honesty, sensitivity, and respect.
• Dignity: Feeling worthy, valued, and respected
• Empathy: Recognizing, perceiving, and understanding another person's emotions from their perspective.
• Social Support: Equipping individuals with the skills and knowledge for successful independent living outside an institution, also known as social reintegration

Principles of Compassionate Care

• Dignity: Clients should feel respected and valued
• Independence: Encourage clients to do what they can for themselves
• Preferences: Clients should have choices about their care
• Privacy: Personal and medical information must be protected
• Safety: Clients should live in a safe, hazard-free environment

Understanding Scope of Practice

• Support workers must not perform tasks beyond their training
• Their duties are determined by educational programs, employer policies, and supervision
• Seek guidance from supervisors when unsure about a task

Regulated vs. Unregulated Health Professionals

• Unregulated Care Providers (UCPs) aren't regulated under the Regulated Health Professions Act, 1991, nor licensed by a regulatory health college

Responsibilities of a Support Worker

• Support workers' duties vary based on the work setting, client needs, and level of supervision
• Five Main Areas of Responsibility:*
• Personal Care: Assisting with bathing, grooming, dressing, toileting, and mobility; helping clients change positions and move safely; supporting clients with feeding and hydration
• Support for Nurses and Healthcare Providers: Observing and reporting changes in the client's condition; assisting with oxygen therapy, vital sign monitoring, and medication reminders; cleaning medical equipment and ensuring a sanitary environment
• Family Support: Helping families care for loved ones; providing relief for family caregivers; assisting with childcare or elderly care
• Social Support: Encouraging clients to engage in recreational activities; assisting with transportation, shopping, and community events; teaching clients life skills such as cooking, cleaning, and financial management
• Housekeeping and Home Management: Light housekeeping (e.g., making beds, cleaning rooms, laundry); preparing and serving nutritious meals; maintaining a safe, clean environment

Professionalism in Support Work

• Being professional involves demonstrating a positive attitude, responsibility, appropriate appearance, discretion, confidentiality, lifelong learning, and advocating for clients

Critical Thinking in Support Work

• Support workers use critical thinking to make informed decisions
• When solving problems, consider the goal of support work (DIPPS), involve the client, know the limits of your scope of practice, and consult your supervisor

The Canadian Health Care System: Key Terms

• Accessibility: Reasonable access to insured health care services, as per the Canada Health Act
• Benefits: Types of assistance provided through insurance, such as dental procedures at no additional cost
• Canada Health Act (1984): Federal legislation outlining the principles of Medicare: comprehensiveness, universality, portability, accessibility, and public administration
• Comprehensiveness: Ensuring all necessary medical services are covered.
• Disease Prevention: Strategies to reduce illness or injury
• Health Promotion: Efforts to improve public health through education and programs.
• Medicare: Canada's national health care system that funds medically necessary services for permanent residents.
• Portability: Continued health coverage when moving between provinces, as per the Canada Health Act.
• Primary Health Care: First point of contact for individuals in the health care system
• Public Administration: Health care managed by public, non-profit entities, as per the Canada Health Act
• Secondary Health Care: Intermediate medical services, such as specialist consultations
• Telehealth: Medical telephone call centers where nurses give advice on health issues
• Tertiary Health Care: Specialized, high-level medical care in advanced hospital settings
• Universality: All residents are entitled to the same basic level of health care services across the country

Understanding Medicare in Canada

• Medicare is a publicly funded healthcare system for permanent residents
• It began in Saskatchewan in 1947 with Premier Tommy Douglas's universal hospital insurance plan
• By 1966, the Medical Care Act ensured publicly funded hospital and physician services in all provinces and territories
• The Canada Health Act (1984) established standards and five key principles for federal funding

Federal, Provincial, and Territorial Roles in Healthcare

• Federal Government:*
• Sets national standards through the Canada Health Act.
• Provides funding to provinces and territories.
• Oversees health services for Indigenous populations, military personnel, veterans, and inmates.
• Provincial and Territorial Governments:*
• Administer and deliver health care services.
• Allocate funding for hospitals, doctors, and other services.
• Determine which services are covered beyond federal minimums.

Principles of Medicare in the Canada Health Act

• Comprehensiveness: Covers all necessary hospital and physician services
• Universality: All insured residents are entitled to the same health services
• Portability: Coverage is maintained when moving between provinces or traveling within Canada
• Accessibility: Residents have reasonable access to insured services without financial or other barriers
• Public Administration: Healthcare must be administered on a non-profit basis by public authorities

Differentiating Levels of Health Care

• Primary Health Care: Initial point of contact, e.g., family doctors, nurses, clinics, telehealth services
• Secondary Health Care: Requires referrals for specialized services, e.g., diagnostic tests, specialist consultations, minor surgeries
• Tertiary Health Care: Highly specialized care in advanced facilities, e.g., cancer treatment centers, intensive care units, complex surgeries

Shift to Home Care in Canadian Healthcare

• Rising costs and an aging population have increased the demand for home care services
• Home care allows individuals to receive medical and personal care at home
• Services include nursing, physiotherapy, assistance with daily living, and meal delivery
• Provincial and territorial governments allocate more resources to home care to reduce hospital overcrowding

Importance of Health Promotion and Disease Prevention

• Health Promotion: Educates people to improve their well-being, e.g., nutrition, smoking cessation
• Disease Prevention: Reduces illness risk and promotes public health, e.g., vaccinations, cancer screenings, exercise
• These efforts decrease the burden on the health care system by preventing hospitalizations

Emerging Importance of Home Care & Support Workers

Support workers assist individuals with personal care, mobility, medication reminders, and household tasks. They work with clients who are elderly, disabled, or recovering from illness or surgery. Support workers provide social interaction and emotional support, improving clients' quality of life. Their role expands as more services move from hospitals to home-based settings.

Workplace Settings: Key Terms

• Acute Care: Health care provided for a short time (days to weeks) to diagnose and treat an immediate health issue
• Acute Illness: A sudden illness or disability lasting for a short period, usually less than 3 months
• Chronic Illness: Long-term health condition that requires ongoing management
• Community-Based Care: Support services offered outside of hospital or institutional settings
• Respite Care: Temporary relief for primary caregivers
• Community day program: Structured daytime activities for individuals with disabilities or older adults needing assistance.
• Palliative Care: Medical care focused on relief from symptoms and improving quality of life for those with serious illnesses
• Facility-based settings: Workplaces providing accommodations and health care services
• Complex continuing care: Inpatient care for those recovering from surgery, injury, acute illness, or worsening disease
• Hospice: Palliative care for individuals with a terminal illness who are no longer seeking treatment to cure their condition
• Outpatient: A client who does not stay overnight in a facility

Differentiating Community-Based and Facility-Based Care

• Community-Based Care: Provided in the client's home or community settings to maintain independence and prevent hospitalization
• Facility-Based Care: Provided in structured environments with 24-hour support and medical care

Work Settings for Support Workers

• Community-Based Settings:
  • Home care agencies -Retirement homes
  • Assisted-living facilities
  • Community health centers
  • School programs
  • Day programs
• Facility-Based Settings:
  • Hospitals
  • Long-term care facilities (nursing homes)
  • Rehabilitation centers
  • Mental health facilities
  • Palliative care centers

Differentiating Residential and Medical Facilities

• Residential Facilities: Provide accommodations, social support, and supervision, but not hospital-level care (e.g., assisted-living, group homes, retirement residences, long-term care)
• Medical Facilities: Designed for diagnosing, treating, and managing medical conditions (e.g., hospitals, rehabilitation centers, psychiatric care)

Types of Residential Facilities

• Group Homes: Support for individuals with physical or mental disabilities
• Retirement Residences: For older adults who live independently but may need some assistance
• Long-Term Care Facilities (Nursing Homes): Offer 24-hour nursing care

Workplace Challenges for Support Workers

• Home Care Challenges:
  • Working alone without direct supervision.
  • Managing professional boundaries with clients and families.
  • Ensuring personal safety in unfamiliar environments.
  • Addressing safety hazards in client homes.
• Facility-Based Care Challenges:
  • Adapting to structured environments with rigid schedules.
  • Managing multiple client needs at once.
  • Dealing with emotional stress when working with terminally ill patients.
  • Following procedures and regulations in medical settings.

Key Terms: Health, Wellness, Illness, and Disability

• Attitude: A person's beliefs, values, or opinions toward engaging in healthy behaviors
• Cognitive Health: Well-being in the intellectual dimension, achieved through active, creative thinking
• Determinants of Health: Factors like lifestyle, environment, biology, and healthcare systems that determine health status
• Dimensions of Health: Includes physical, emotional, social, cognitive, and spiritual health
• Disability: The loss of physical or mental function
• Discrimination: Unfair treatment based on physical characteristics, ethnic background, or group membership
• Emotional Health: Well-being in the emotional dimension, achieved when people feel good about themselves
• Environmental Health: Influence of physical, chemical, and biological factors on overall health
• Equitable: Fair, reasonable, and just
• Genetic Endowment: Inherited genetic makeup that predisposes individuals to certain health conditions or advantages
• Health: A state of well-being in all dimensions of one's life
• Holistic Health: Considers physical, emotional, social, cognitive, and spiritual aspects of well-being
• Illness: The loss of physical or mental health.
• Marginalize: Act of excluding people who are not part of the majority culture
• Optimal Health: Best achievable maximum well-being in each dimension of health
• Prognosis: The expected outcome of recovery from an illness or disease
• Social Support System: Informal networks of emotional, financial, or physical support
• Stigma: Social disgrace associated with a particular circumstance, quality, or health condition
• Wellness: Achieving the best health possible across all dimensions

Defining Health Over Time

• Historically, health was defined as the absence of disease or illness
• the WHO defines health as a state of complete physical, mental, and social well-being, not merely the absence of disease
• Holism considers physical, emotional, social, cognitive, and spiritual health

Dimensions of Health and Their Interconnection

• Health has five interdependent dimensions: Physical, Emotional, Social, Cognitive, and Spiritual.
• Physical Health: Proper body functioning influenced by genetics, diet, exercise, sleep, and access to healthcare
• Emotional Health: Involves self-awareness, stress management, emotional regulation, and adapting to life changes
• Social Health: Building and maintaining positive relationships, including friendships, family, and community connections
• Cognitive Health: Thinking, learning, and processing information, involving problem-solving, memory, and intellectual engagement S- piritual Health: A sense of purpose, beliefs, values, and existential connections
• Each dimension affects the others.

Achieving Health in All Dimensions

• Optimal health involves balance across five dimensions Strategies:
• Physical Health: Balanced diet, regular exercise, avoiding harmful substances, good hygiene, and seeking medical attention
• Emotional Health: Practicing self-care, managing stress, seeking therapy, and expressing emotions healthily
• Social Health: Building strong relationships, staying socially active, and maintaining a support network
• Cognitive Health: Lifelong learning, solving puzzles, reading, and staying mentally active
• Spiritual Health: Finding purpose, practicing mindfulness, engaging in religious or philosophical discussions, and staying true to one's values

Effects of Culture, Stigma, and Discrimination on Health

• Culture influences health beliefs, practices, and healthcare accessibility
• Stigma and discrimination can negatively impact individuals with illnesses and disabilities

Personal Factors Influencing Health

• Personal Lifestyle Choices: Diet, exercise, substance use, and daily habits significantly impact overall well-being
• Stress: Chronic stress weakens the immune system and increases illness risk
• Personal Beliefs About Healthcare: Cultural beliefs or distrust may lead to avoidance of medical care
• Social Relationships and Support: A strong support system enhances emotional well-being and resilience
• Sense of Control: Feeling in control of one's life leads to better mental and physical health

Understanding the Determinants of Health

• Income and Social Status: Higher income leads to better health and healthcare access
• Social Support Networks: Emotional and practical support improve health outcomes
• Education and Literacy: Higher education promotes health awareness and healthier lifestyles
• Employment and Working Conditions: Safe jobs contribute to good health
• Social Environments: Supportive communities promote well-being
• Physical Environments: Clean water, air, and safe housing are essential
• Personal Health Practices and Coping Skills: Good habits improve health outcomes
• Healthy Child Development: Early life experiences shape long-term health
• Biology and Genetic Endowment: Predispositions to certain illnesses
• Health Services: Access to quality healthcare is essential
• Gender: Different health risks and social expectations
• Culture: Cultural beliefs influence health behaviors and medical practices

Common Reactions to Illness and Disability

• Fear and Anxiety: Worry about financial strain, social isolation, or declining health
• Sadness and Grief: Mourning lost abilities or independence
• Depression: Persistent sadness and loss of motivation
• Denial: Refusal to accept a diagnosis or condition
• Anger: Frustration directed at caregivers, healthcare providers, or oneself

Effects of Change and Loss on Individuals with Illness and Disability

• Result in life changes, including:
  • Work Life Changes: Some individuals may be unable to continue working or need job modifications
  • Family Role Adjustments: Care responsibilities shift within families
  • Sexual Functioning Challenges: Illness or medication side effects may affect intimacy
  • Self-Image and Dignity Issues: Changes in appearance or ability can impact self-esteem

Interpersonal Communication: Key Terms

• Active listening: Focusing on both the content and emotions conveyed, paying attention to nonverbal cues
• Assertiveness: Communicating thoughts and feelings positively and directly without offending others
• Body language: Nonverbal communication that reveals emotions and physical state
• Closed questions: Limit responses to a few words, such as yes or no
• Defense mechanisms: Subconscious practices to delay or avoid distressing feelings
• Denial: Refusing to accept the truth or reality
• Displacement: Redirecting feelings from the true source to another person or object
• Empathic listening: Active listening focused on understanding another person's emotions
• Fantasizing: Daydreaming as an escape from reality.
• Focusing: Keeping a conversation on a specific topic
• Interpersonal communication: Information exchange between two people, usually face-to-face
• Nonverbal communication: Messages sent without words
• Open-ended questions: Encourage discussion by inviting the person to share thoughts, feelings, or ideas
• Paraphrasing: Restating someone's message in one's own words
• Passive-aggressiveness: Expressing negative emotions indirectly
• Projection: Attributing one's own negative behavior to others
• Rationalization: Justifying actions to make them seem less harmful
• Regression: Reverting to an earlier behavior pattern as a stress response
• Repression: Blocking painful memories from consciousness

The Communication Process

• Involves a sender who transmits a message and a receiver who interprets it
• Feedback is essential to confirm understanding
• Miscommunication can occur due to perception, experience, emotions, beliefs, values, culture, gender, and age
• Interpersonal communication is the exchange of information between two people, usually face-to-face

Verbal And Non-Verbal Communication

• Verbal: Messages sent through spoken words
  • Involves: choosing words carefully; speaking clearly and slowly; using short, simple sentences; controlling tone and volume; speaking professionally and respectfully; and avoiding slang
• Nonverbal: Messages sent through gestures, posture, eye contact, and facial expressions. Nonverbal cues can reinforce or contradict verbal messages Support workers should observe nonverbal communication for signs of emotions and discomfort Examples include body language, facial expressions, gestures, posture, and tone of voice.

Communication Methods

• Active Listening: It includes paying full attention to both verbal and nonverbal messages.
• Techniques Include*:
  • Facing the client
  • Making eye contact
  • Nodding to show understanding
  • Using short verbal affirmations.
  • Avoiding interruptions.
  • Repeating or summarizing key points.
• Paraphrasing: Restating another person's message to confirm understanding. Example: Client: "I miss reading." Support worker: "You miss being able to enjoy books like you used to?"
  • It helps ensure the message is correctly received and understood.

Questioning Skills

• Closed Questions: Requires a yes/no or short answer. Used to gather specific information.
• Example: "Do you need help with your meal?"
• Open-Ended Questions: Encourage clients to share feelings or thoughts.
• Example:* "How do you feel about your new home?"

Barriers to Communication

• Common Barriers*:
• Interrupting: Stops the conversation's flow.
• Answering your own questions: Limits the client's response.
• Giving advice too quickly: Can discourage clients from expressing concerns.
• Minimizing problems: Makes clients feel unheard.
• Using patronizing language - Sounds condescending and disrespectful
• Failing to listen - Causes miscommunication and reduces trust
• Cultural and language differences - Can affect understanding.
• Emotional barriers - Anxiety, stress, or past experiences may prevent effective communication.
• Electronic communication barriers - Messages conveyed electronically can be misinterpreted

Defense Mechanisms in Communication

• Defense mechanisms are subconscious strategies people use to cope with difficult situations.
• Some Mechanisms consist of:
  • Denial: Refusing to accept reality
  • Displacement: Redirecting emotions toward someone else
  • Fantasizing: Using daydreaming as an escape
  • Projection: Blaming others for one's own faults
  • Rationalization: Justifying negative behavior
  • Repression: Blocking painful memories
  • Regression: Reverting to earlier behaviors due to stress.
    • Suppression: Consciously avoiding unpleasant thoughts
  • Submissiveness: Complying out of fear rather than agreement Passive-aggressiveness: Indirectly expressing frustration instead of addressing it openly

Professional Communication

• Workplace Etiquette
  • Maintain professionalism with colleagues and clients.
  • Follow confidentiality guidelines.
  • Use proper greetings and address people respectfully.
  • Avoid gossiping or discussing clients in public spaces.
  • Be mindful of cultural differences in communication.

Assertiveness in Communication

Assertiveness is the ability to express thoughts, feelings, and needs positively and directly while respecting others.

• Difference between aggression or passivity.
• Example: Aggressive: "You need to do this now!"
• Passive: "I guess it's okay if you don't do it."
• Assertive: "I need you to complete this task, and I appreciate your help."

Communicating with Clients

• Adjust communication style based on the client's needs.
• Be patient with cognitive or speech impairments
• Encourage participation in conversations.
• Give step-by-step instructions.
• Demonstrate procedures if possible - Always be sure they understand

Working With Others: Teamwork, Supervision, and Delegation: Key Terms

• Accountability: Willingness to accept responsibility and explain actions
• Assigning: Appointing someone to take responsibility for completing a task
• Authority: The legal right to do something
• Controlled acts: Tasks that must be performed only by authorized individuals
• Delegation: Authorizing another healthcare provider to perform certain tasks
• Family conference: Meeting to discuss a client's care
• Interdisciplinary team: Healthcare team composed of professionals from different backgrounds and specialties
• Mentor: A person who shares knowledge and expertise
• Supervision: Overseeing the work and actions of others on the healthcare team
• Task: Function, procedure, or activity that a support worker assists with or performs
• Transfer of function: A process in which a nurse authorizes another healthcare provider to perform certain tasks

The Healthcare Team

A team is a group of professionals working together toward a common goal-providing optimal client care

• Teams may include nurses, physicians, physiotherapists, social workers, support workers, and other healthcare providers.
• The benefits of working on a team are:
  • Collaboration: Team members share data, information and work together to provide better client care
  • Communication: Meetings allow for ideas and updates exchange
  • Mentorship: New workers can learn from more experienced team members
  • Decision-Making: Teams analyze problems and determine the best solutions
    • Trust and Support: A positive team leads to a job atmosphere

Challenges of a Teamwork environment

• Role Boundaries: Each member must understand their specific role to avoid preforming tasks that are not authorized
• Flexibility: Team members must adapt to situations
• Resolution Conflict: Differences in opinion may rise but must be handled in a professional matter
• Expressing Needs and Views: Communication is required to ensure clarity and respect among the team members

Supervision In Healthcare Setting

• Healthcare workers must be supervised, nurses and other healthcare professionals
• Team leaders oversee the work of other staff members
• Nurses are responsible for super vision
• Case members or healthcare professionals are to monitor team workers

Assigning and Delegating Tasks

Delegation- is the transfer of other professionals to other healthcare professionals

• Nurses or other regulated professionals may delegate workers with support
• To accept jobs they are trained for

Delegation vs Assignment

• Assigning is having a task in the job description
• Delegation involves a transfer of tasks for normal preformance

Delegation Process

• Before designating tasks nurses must consider the right task with clear direction
• Who can delegate? nurses, and support workers tasks are client safety
• To ensure they are competent and trained
• Super vision- be available to oversee team task competition

Accepting and Refusing Designating Task

• Healthcare support and nurses must only accept tasks they are trained for and know are safe
• Must ensure their are no safety and harm when a client is involved

Key Terms: Managing Stress, Time, and Problems

• Acute stress: A type of stress that is short in duration.
• Anxiety: An uneasy feeling, often a sense of impending danger or harm
• Burnout: A state of physical, emotional, and mental exhaustion resulting in feelings of discouragement, negativity, and powerlessness
• Chronic stress: Ongoing stress that can lead to burnout
• Conflict: A clash between opposing interests and ideas
• Emotional pressure: Being pushed beyond one's limits or abilities
• Eustress: A type of stressor that is healthy and gives a sense of fulfillment or other positive feelings
• Stress: The emotional, behavioral, or physical response to an event or situation
• Stressor: An event or situation that causes stress
• Validate: Acknowledge, recognize, or confirm the client's feelings

Managing Stress

• Stress and Its Effects Stress: affect all dimensions of life, physical, health problems such as fatigue and illness
• Emotional: anxiety, depression, and mood swings
• Cognitive: poor concentration
• Social: strains and withdrawal relationships
• Spritual: loss of faith
• Sources of Stress: life transitions, moving, new jobs- lack of control
• Daily frustrations traffic and miscommunication
• School related: Assignments and workload
• Strategy to cope with stress: are:Self- Awareness, Self- Care, Positive thinking, Assertiveness, Support systems,Relaxation technique
• *Time manager strategies:**Set out and prioritizes tasks and set aschule
• Use a calendar or planner
• Learn to say no to unnecessary commitments

Steps to resolve conflict

Address the issue with professionally and privately

• Listin to who the other person is
• Offer solutions for compromises,
• Follow up the results

Problem Solving Process

• Identify the problem: What is causing stress or conflict
• Analyze the situation: Who is involved? What factors contribute to the issue the
• What is the solution: Considers multiple options and choses approach

Ethics: Key Terms & Definitions

• Autonomy: Freedom to make life decisions, also known as self-determination
• Belief: Conviction or acceptance that something is true
• Conduct: How a person behaves or acts
• Ethical Dilemma: Conflicting moral principles, making ethically right options unclear
• Ethics: Rules or principles guiding decisions on right and wrong, and good or bad outcomes
• Health Care Ethics: Philosophical study of morally right or wrong actions in health care services
• Immoral: Conflicting with traditionally held moral principles and is considered ethically unacceptable
• Justice: Treating individuals fairly and equally
• Morals: Beliefs about what is right or wrong, guiding a person's behavior
• Nonmaleficence: Not harming others
• Unethical: Contrary to moral principles or established ethical standards

Ethics in Support Work

• Support workers must follow ethical guidelines
• They should: respect client privacy, avoid conflicts of interest, promote fairness and justice, and uphold professional integrity

Cultural Influence on Ethics

• Personal experiences, religion, and societal norms shape ethical beliefs
• Support workers must respect different cultural values and client choices

Principles of Health Care Ethics

• Autonomy: Clients have the right to make their own decisions
• Justice: Fair and equal treatment for all clients
• Beneficence: Acting in the client's best interest
• Nonmaleficence: Avoiding harm to clients

Dealing with Ethical Dilemmas

• Requires careful consideration
• When facing a dilemmas workers should ask if the option respects decisions

Guidelines and Advice

• Respect clients and allow clients to make the best decision for their needs
• Report any concerns on behavior and not engage in personal and accept gifts from clients
• Report to their supervisor

Civil Rights Key Terms

• Act- A specific law passed through the required legislative steps
• Administrator- A personal appointed without having a will left
• Advance Care Directive- is a document of medicine that will be used if a person becomes disabled of any decisions
• Battery- Is touching a person body with consent
• Freedom- basic right in Canada
• Civil rights - Deal in disputes, laws contracts
• Common Law- law based on custom and traditions Confidentiality personal information kept private is is shared without permissions

Support Worker Responsibilities

• Respect Dignity and Privacy - Clients should be treated with kindness and their personal space respected
• Maintain Confidentiality - Client information should never be shared without authorization
• Follow Legal Guidelines - Always work within the scope of practice and seek guidance when necessary
• Report Issues Promptly -Neglect, abuse, or unsafe conditions must be reported immediately.
• Understand- know all procedures of your setting and ensure they have client safety and ethical behavior

Respect To Culture And Diversity

• Diversity and culture is to respect a clients background.
• Ethical- to identify with a language and cultural belifs

Diversity: Ethics And Culture

Ensure clients feel valued and comfortable Canada ensure safety and respect beliefs and values

Legislation:Caring About Culture and Diversity: Simplified Definition

Attitude: Is a persons and opinions about something Ageism: to prejudice a person due to their age

• Bias: prevents someone from being fair
• • Bias: prevents someone from being fair
• Blended family: to come together as a family
• Cultural competence: religious needs
• Stereotype: Ignoring individual differences
• Transgender: who identify gender from sex they were assigned at birth
• Respect For Diversity- A key theme in supporting your work
• Predujice- Without knowing or getting to know some one first
• Discrimination- prejudice
• Stereotypes negative are assumed about a group

Key terms ( Simplified Definition

• Compassion- to be aware of the other person suffering
• Competence ability to preform
• Dependence state of relying on others
• Family a biological, legal group of people who provide
• interdependence- condition which people relay on each other for support
• professional.
• boundaries.
• Relationship: the connection between two or more individuals
• self-awareness-one understanding and knowing themselves
• help them have more relationships
• Self- esteem- a positive view
• Sympathy- Feeling compassion

Profession help

• Respect- Accept the life style of patients their cultures
• Compassion : Undestand to all clients have suffer and accept this
• Empathy vs sympathy : To now your all their for your work
• independence. dependence - for the clients
• Always make the client feel like they have a team
• All families will feel different support worker respect
• • Supervision
• Stress with being in care Potential conflicts Families have different dynamics Family members will have different aspects - Always to report on :
  key terms. Aids to prevent :

promote safety and calm when people are stressed. promote client will being. safety ,comfort and sleep

Promote patient safety and well being key terms

• need - basic person needs,
• Acute plan- plan to help the patients
• Psycho social: well being within a social contact.
• Radiating: Pain that starts at the course of a patient injury
• Referred plan: Where a plan is set up to be used
• Erikson's 8 stage of plan : For Infats a
• A:Maslows Hierarchy
• Acute Pain:
• Persistent Pain:
• Radiating plan
• Referred: Felt from different conditions
• Factors affected in Pain
• Past experiences
• Anxiety
• Attention Pain releif med
• medications/ non medication
• Guided imagery
• Resting: helps mental safety and calmness, stress and support. Helps to promote body needs
• Nutrition exercising is a good thing, can be limited if needed
• Illies- avoid disrupting sleep patterns
• Common - can help patients get to

Ensure safety measures are in place before bedtime so their safety is assured in the mornings