Risk Management Introduction

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Questions and Answers

What is an example of external risk that organizations cannot control?

  • Earthquake (correct)
  • Changes in customer demand
  • Failure of internal systems
  • Increased competition in the market

Which risk category is concerned with an organization's strategy becoming less effective?

  • Compliance and legal risk
  • Strategic risk (correct)
  • Reputation risk
  • Operational risk

What is one way to manage external risks effectively?

  • Implement contingency plans (correct)
  • Ignore environmental trends
  • Reduce staffing levels
  • Focus solely on operational efficiency

What is the purpose of creating a risk register?

<p>To list identified risks and their details (A)</p> Signup and view all the answers

What typically characterizes operational risk?

<p>Human or technical failures in processes (A)</p> Signup and view all the answers

Which of the following represents compliance and legal risk?

<p>Failure to adhere to GDPR regulations (B)</p> Signup and view all the answers

Which technique is specifically suited for visualizing the causes of a problem?

<p>Fishbone diagram (A)</p> Signup and view all the answers

What is a common consequence of reputation risk?

<p>Damage to the organization's image (C)</p> Signup and view all the answers

Which risk is associated with insufficient staffing?

<p>Tight labour market (B)</p> Signup and view all the answers

What is a common strategy for identifying risks during a company visit?

<p>Assessing physical conditions like cleanliness and safety measures (B)</p> Signup and view all the answers

How can organizations enhance their understanding of operational risks?

<p>By maintaining a good command of business processes (A)</p> Signup and view all the answers

What can the error tree analysis help to achieve?

<p>It visually explores what can go wrong (C)</p> Signup and view all the answers

What risk category includes the possibility of failing to comply with workplace safety regulations?

<p>Operational risk (A)</p> Signup and view all the answers

Who primarily manages the risk of customers stealing goods?

<p>Store Manager (B)</p> Signup and view all the answers

Late payment from customers is categorized under which risk?

<p>Too low liquidity (C)</p> Signup and view all the answers

What is a key feature of brainstorming in a team context?

<p>To generate a variety of ideas on risk identification (A)</p> Signup and view all the answers

What are the two main elements that constitute risk?

<p>Probability and consequences (C)</p> Signup and view all the answers

How does the International Organization for Standardization (ISO) define risk?

<p>Effect of uncertainty on objectives (A)</p> Signup and view all the answers

Which definition of risk emphasizes the possibility of something bad happening?

<p>Cambridge Advanced Learner’s Dictionary (B)</p> Signup and view all the answers

What does 'downside risk' refer to in an investment context?

<p>Possibility of financial loss (B)</p> Signup and view all the answers

Which type of risk is characterized by the possibility of only a loss?

<p>Static risk (B)</p> Signup and view all the answers

What distinguishes dynamic risks from static risks?

<p>Dynamic risks lead to potential gains or losses (C)</p> Signup and view all the answers

What is an example of a dynamic risk?

<p>A deliberate business investment (D)</p> Signup and view all the answers

What is often seen as 'upside risk' in a business context?

<p>Opportunities from uncertain events (B)</p> Signup and view all the answers

What kind of liability could be invoked when a freelancer copies a company's client database?

<p>Combination of both 1 &amp; 2 (B)</p> Signup and view all the answers

Which liability refers to damages caused to third parties by an entrepreneur or their staff during professional activities?

<p>Extra-contractual liability (C)</p> Signup and view all the answers

What does a professional liability insurance primarily protect?

<p>Intellectual service providers against property damage claims (C)</p> Signup and view all the answers

Which scenario does NOT fall under extra-contractual liability?

<p>A misunderstanding of contract terms leading to loss (B)</p> Signup and view all the answers

What type of liability could arise from mistakes made during a management mandate?

<p>Management liability (A)</p> Signup and view all the answers

What is covered by BA – toevertrouwde goederen insurance?

<p>Damage to entrusted goods during maintenance or repair (C)</p> Signup and view all the answers

In the context of liability, what does 'BA – management' specifically protect against?

<p>Personal loss due to operational failures (B)</p> Signup and view all the answers

Which of the following is NOT a focus of professional liability insurance?

<p>Administrative errors causing financial loss (B)</p> Signup and view all the answers

What is the primary purpose of the Arbeidsongevallenverzekering?

<p>To cover medical costs and compensation in case of work-related accidents (B)</p> Signup and view all the answers

Which factor influences the premium amount of the Arbeidsongevallenverzekering?

<p>The level of risk associated with the company's activities (A)</p> Signup and view all the answers

What type of legal issues does the Rechtsbijstandverzekering typically cover?

<p>Disputes over exploitation, goods, or professional activities (C)</p> Signup and view all the answers

What is recommended when choosing a Rechtsbijstandverzekering?

<p>Selecting an independent legal assistance policy (C)</p> Signup and view all the answers

What does the income guarantee or arbeidsongeschiktheidsverzekering provide?

<p>Income protection in case of illness or accident (B)</p> Signup and view all the answers

What does the kredietverzekering specifically help businesses with?

<p>Determining credit risks related to customer transactions (A)</p> Signup and view all the answers

Which aspect is NOT considered during the insurance audit process?

<p>Choosing the most expensive insurance policies (D)</p> Signup and view all the answers

Which type of insurance provides coverage for hospitalization costs for employees?

<p>Hospitalisatieverzekering KMO (C)</p> Signup and view all the answers

What type of liability is at stake when a passerby is injured by a falling sign from Ilyas' pop-up store?

<p>Extra-contractual liability (D)</p> Signup and view all the answers

Which insurance could Ilyas have taken out to avoid bearing the costs associated with the injury claim?

<p>BA-operation insurance (D)</p> Signup and view all the answers

Can Noah be held liable for the damages caused by the overheating heating boiler?

<p>Yes, because he installed it (A)</p> Signup and view all the answers

What type of insurance should Noah consider for the installation mishap that caused the fire?

<p>BA-after delivery insurance (D)</p> Signup and view all the answers

What was the result of Maria using the wrong color paint for Sara's client?

<p>Sara must redo the work with the correct color (B)</p> Signup and view all the answers

What type of damage can the BA-objective insurance cover?

<p>Both bodily and material damages (D)</p> Signup and view all the answers

What must be established to hold Noah liable for the damages caused by the overheating?

<p>Proof of negligence in his installation practices (D)</p> Signup and view all the answers

How is the liability for the incident with Ilyas' signage characterized?

<p>It is deemed extra-contractual (B)</p> Signup and view all the answers

Flashcards

Risk

The chance of something bad happening that could negatively impact your objectives or goals.

Uncertainty

An uncertain event that may or may not happen in the future, and its likelihood can only be estimated.

Hazard or Threat

An uncertain event with the potential for negative consequences, threatening your organizational objectives.

Opportunity

Uncertain events with the potential for positive outcomes, increasing the chances of achieving your goals.

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Probability

The likelihood or probability of a future event happening.

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Impact/Effect

The consequences or impact of a risk event on your objectives or results, either positive or negative.

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Dynamic or Speculative Risks

Risks that arise from changes in the economy, potentially leading to gains or losses. They are uninsurable.

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Static or Pure Risks

Risks that only have the possibility of loss or maintaining the status quo. They are insurable.

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External Risk

Risks that are completely outside of an organization's control, such as natural disasters, pandemics, or economic downturns.

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Strategic Risk

Risks related to an organization's strategy becoming less effective and its goals becoming harder to achieve.

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Operational Risk

Risks stemming from failures in an organization's policies, procedures, systems, or activities.

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Compliance & Legal Risk

These risks arise from failing to comply with laws, regulations, contracts, and agreements relevant to the organization.

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Reputation Risk

Risk that an organization's actions may harm its image, reputation, or good name.

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Environmental Monitoring

The proactive monitoring of an organization's environment for potential risks such as emerging trends, economic shifts, or competitive threats.

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Contingency Plans

Long-term plans that outline how an organization will respond and recover from potential risks.

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Risk Awareness Culture

Cultivating a workplace where employees are aware of and understand potential risks, and are prepared to take appropriate action.

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Contractual Liability

A type of liability that arises when a person breaches a contractual obligation and causes harm to another party.

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Extra-Contractual Liability

A type of liability that arises independently of any contractual obligations, when someone's actions cause harm to another.

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Criminal Liability

Liability that arises from the commission of a crime, often involving punishment like fines or imprisonment.

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Professional Liability Insurance

A type of insurance that protects a business owner from liability arising from the actions of their employees or business operations.

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Management Liability

A type of liability that arises when a person in a position of authority (e.g., director) makes a mistake that leads to harm.

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Management Liability Insurance

A type of insurance that protects business owners from liability arising from mistakes or errors made during their management activities.

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Goods in Custody Insurance

A type of insurance that covers the liability arising from damage or loss to goods entrusted to a business for repair, maintenance, or servicing.

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Product Liability Insurance

A type of insurance that provides coverage for liability arising from damage or loss caused by a product after its delivery.

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QuickScan

A quick and structured method for identifying potential risks in your project or organization.

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4 P's of Risk

A framework for identifying and analyzing potential risks by considering the probability of occurrence and the impact of the risk. Commonly used in risk management.

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Internal Sources of Information

Sources of information about potential risks that come from inside your organization.

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External Sources of Information

Sources of information about potential risks that come from external sources like industry trends, competitors, regulations, and economic factors.

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Error Tree Analysis

A systematic analysis method to break down complex issues, errors, or risks into their root causes. It creates a tree-like structure visually representing the causes of a problem.

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Fishbone Diagram (Ishikawa Diagram)

A visual tool to explore and identify potential causes for a problem or issue. It uses a 'fishbone' diagram to represent the various causes.

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Risk List

A list summarizing all the potential risks identified in a project or organization.

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Risk Register

A detailed document that captures information about each identified risk, including its description, cause, owner, impact, likelihood, mitigation strategies, and response plans.

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Public Liability Insurance

A legal requirement for operators of premises and public accessible locations like cultural centers, stations, and sports complexes. This insurance safeguards against damage arising from fire, explosion, and the like.

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Business Liability Insurance

A type of insurance that covers a business's liability for damages caused during its operations.

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Post-Delivery Liability Insurance

A type of insurance that covers a business's liability for damages after delivering a product or service, even if the damage wasn't intended.

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Liability

A situation where an individual is held responsible for the harm they cause to another person, even if it was unintentional.

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Work Accident Insurance - Legal Requirement

A legal requirement for any company (or organization) with employees. It covers medical expenses and compensation for temporary disability in case of an accident (sudden event) at work or while commuting to and from work.

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Work Accident Insurance - Premium Calculation

Premiums are calculated based on the risk level of the business activity. Higher risk activities lead to higher premiums.

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Legal Assistance Insurance - Purpose

Provides legal assistance (by the insurer) to protect the company's rights and interests in disputes related to operations, goods or professional activities.

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Guaranteed Income Insurance - Definition

A guarantee of income in case of illness or accident. It can cover a certain period of time or even until retirement age.

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Credit Insurance - Purpose

Covers the risk of non-payment by customers who receive payment deferrals. It can be applied per transaction, debtor, or turnover amount.

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Hospitalization Insurance for SMEs - Definition

Provides additional hospital coverage for employees to reimburse costs related to hospitalization due to accidents, illnesses, or childbirth.

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Auditing Insurance Policies

A critical step in assessing your insurance needs. It involves identifying the specific risks that require coverage. You should analyze current policies and their coverages, comparing them to your risk analysis.

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Study Notes

Risk Management Introduction

  • Risk can lead to losses, but also to gains.
  • Two main elements: probability/uncertainty and consequences.
  • International Organization for Standardization (ISO) defines risk as "Effect of uncertainty on objectives."
  • Oxford English Dictionary (OED) defines risk as "Exposure to the possibility of loss, injury, or other adverse circumstances."
  • Cambridge Advanced Learner's Dictionary defines risk as "The possibility of something bad happening."
  • Uncertainty is a future event that may or may not happen and its probability can only be estimated.
  • Uncertainty can prevent or delay the achievement of organizational objectives.
  • Hazard/threat is an uncertain event with a negative outcome.
  • Managing risk involves using strategies to reduce the probability or impact of negative events.
  • "Downside risk" in investments is the negative outcome.
  • "Upside risk" is the opportunity for positive outcome beyond expectations.
  • Key components of risk include probability/likelihood of uncertainty, uncertain future events, and impact/consequences.

Types of Risks

  • Dynamic/speculative risks are caused by economic changes and can lead to gains or losses. These risks are not insurable.
  • Static/pure risks are limited to the chance of a loss or maintaining the status quo. These risks are insurable.

Risk Categories/Universe

  • Financial risk, ICT/Cyber risk, Operational risk, Strategic risk, Reputation risk, and Compliance risk.
  • External risk is outside the organization's control; includes disasters (earthquakes, wildfires, floods, pandemics), trends, and economy.
  • Managing external risks involves timely monitoring and contingency planning (BCP, DRP) and increasing risk awareness.
  • Strategic risk is where strategy becomes less effective.

Operational Risk

  • Operational risk results from failed or inappropriate policies, systems, or procedures, both technical and human factors.
  • Areas of concern include system failures, poor service delivery, inadequate planning, health & safety issues, and staff skill limitations.
  • Management involves understanding business processes and seeking expert advice.
  • Important laws, regulations, contracts, and agreements apply to all organizations (Environment, Safety and health at work, Food safety, licenses and permits, GDPR).
  • Managing involves understanding business practices and consulting experts.

Reputation Risk

  • Risk that organizational actions threaten its image and reputation.
  • Management entails responding to negative events or publicity.

ICT and Cybercrime Risk

  • Risk associated with the use of information and communication technology (ICT), data security and network security.
  • Data protection, privacy, IT fraud, phishing, industrial espionage, and hacking are serious threats.

Financial Risk

  • Risks related to financial operations including: Credit risk (party failure), Currency risk (exchange rate fluctuations), Interest rate risk, and Liquidity risk (funding trouble).

Risk Appetite

  • The amount or level of risk an organization is willing to accept, tolerate, or expose itself to in business activities.
  • Risk appetite guides risk measures and controls.
  • Understanding risk appetite involves considering acceptable growth, return, and risk trade-off levels.

Risk Measurement

  • Risk measurement quantifies risks to an organization.
  • Risks are identified, described, and mapped, and are determined using probability and impact factors.

Risk Analysis

  • A method for quantifying specified risks (risk = probability x consequence).
  • Steps include identifying, describing, and mapping risks and determining their probability and impact.

Risk Management Approach

  • Four Critical Steps: Identification, Assessment, Mitigation, and Review/Control. This process focuses on identifying risks, assessing their impact and likelihood, determining appropriate mitigation strategies, and monitoring implemented controls over time.

Stakeholder Risk Analysis

  • Involves different stakeholders (internal/external) during risk analysis.
  • Useful for a thorough risk analysis.
  • Steps include: preparation, risk policy review, risk identification, risk analysis, articulating mitigation efforts, and reporting conclusions and recommendations.

Risk Identification Methodologies

  • Tools include Checklist, Brainstorming, Interviews, etc.
  • Risk Register is a tool that facilitates the recording of risks.

Risk Analysis Tools

  • Including Fishbone diagram (cause and effect), Error Tree analysis (root cause), Quantitative analysis, and Qualitative analysis.

Risk Scoring

  • Probability of risk occurrence and impact of event occurrence are utilized in determining the overall risk score.
  • Probability and impact scores are used in risk matrices to prioritize risks and risk measures.

Risk Response: How to Deal With Risks

  • Choosing appropriate responses based on the risk analysis's findings.
  • Methods such as avoidance, reduction (or mitigation), transfer or acceptance.

Articulating Measures

  • Determining appropriate measures and articulating them within a risk register.
  • Includes description of measures, causes, owner, probability, impact, risk measure, cost, deadline, and accountability.

Insurance

  • Contract that indemnifies(protects) one party against specified loss/contingency.
  • Insurance coverage protects against risks (e.g., fire, theft), based on contracts with insurance providers.

Transfer of Risks

  • Transferring risk with agreements/contracts and insurable risks.
  • Not all risks are insurable (dynamic/speculative risks).

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