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Questions and Answers
What is the primary focus of the tourism risk management process?
What is the primary focus of the tourism risk management process?
- Identifying and analyzing risks to a destination or organization (correct)
- Analyzing the impact of weather on tourism trends
- Evaluating financial returns on investments
- Fostering customer relationships in the tourism sector
What is one of the five major activities in the risk management process?
What is one of the five major activities in the risk management process?
- Test product durability
- Enhance marketing strategies
- Evaluate customer satisfaction
- Establish the context (correct)
Which of the following best describes 'establishing the context' in risk management?
Which of the following best describes 'establishing the context' in risk management?
- Defining the parameters and criteria for risk evaluation (correct)
- Setting customer service standards for the team
- A process of listing potential hazards
- Creating a legal framework for reporting incidents
What is the outcome of the risk identification process?
What is the outcome of the risk identification process?
In risk management, the term 'treat risks' most closely relates to which action?
In risk management, the term 'treat risks' most closely relates to which action?
Which aspect is NOT typically considered a source of risk in the risk identification process?
Which aspect is NOT typically considered a source of risk in the risk identification process?
What component is essential for a systematic risk management process?
What component is essential for a systematic risk management process?
What does the phrase 'monitor and review' imply in the context of risk management?
What does the phrase 'monitor and review' imply in the context of risk management?
What is the first step in analyzing risks for a tourism organization?
What is the first step in analyzing risks for a tourism organization?
Which of the following is considered a prevention or mitigation measure?
Which of the following is considered a prevention or mitigation measure?
In the risk treatment process, what must be done before developing a risk treatment plan?
In the risk treatment process, what must be done before developing a risk treatment plan?
What does the Likert scale measure in the context of risk analysis?
What does the Likert scale measure in the context of risk analysis?
Which of the following is NOT a standard risk treatment option?
Which of the following is NOT a standard risk treatment option?
Which term describes removing the hazard altogether?
Which term describes removing the hazard altogether?
What is the purpose of administrative procedures in risk management?
What is the purpose of administrative procedures in risk management?
What is the main goal of risk treatment strategies?
What is the main goal of risk treatment strategies?
What is the primary legal responsibility of employees regarding health and safety at work?
What is the primary legal responsibility of employees regarding health and safety at work?
What is a moral responsibility of employees in the workplace?
What is a moral responsibility of employees in the workplace?
How should an employee report a hazard that may affect their health or safety?
How should an employee report a hazard that may affect their health or safety?
What responsibility does an employer have regarding workplace hazards?
What responsibility does an employer have regarding workplace hazards?
What should an employee do if they are not satisfied with the outcome after reporting a hazard?
What should an employee do if they are not satisfied with the outcome after reporting a hazard?
What is a necessary step related to workplace violence as mandated for employers?
What is a necessary step related to workplace violence as mandated for employers?
What is the time limit for an employer to respond to a hazard report submitted by an employee?
What is the time limit for an employer to respond to a hazard report submitted by an employee?
Which of the following describes a hazard in the workplace?
Which of the following describes a hazard in the workplace?
What is one method to reduce the consequences of a risk?
What is one method to reduce the consequences of a risk?
What does the Right to Participate entail?
What does the Right to Participate entail?
Which of these reflects the theme of 'retaining the risk'?
Which of these reflects the theme of 'retaining the risk'?
What does the Occupational Health and Safety Act emphasize?
What does the Occupational Health and Safety Act emphasize?
Which action should an employee take if they perceive a risk in their work environment?
Which action should an employee take if they perceive a risk in their work environment?
How can an organization reduce the likelihood of a risk occurring?
How can an organization reduce the likelihood of a risk occurring?
What is NOT one of the three basic rights under Occupational Health and Safety?
What is NOT one of the three basic rights under Occupational Health and Safety?
What is a consequence of transferring risk?
What is a consequence of transferring risk?
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Study Notes
Risk Management
- Risk management is a process that helps organizations understand and manage risks.
- The process uses five key steps:
- Establish the context
- Identify risks
- Analyze risks
- Evaluate risks
- Treat risks
- Risks can be classified as natural, technological, biological, or civil/political.
- Establishing the context involves setting parameters and criteria to evaluate risks.
- Identifying risks involves a process to identify potential hazards that could result in adverse outcomes.
- Analyze risks involves understanding potential risk impacts and their likelihood of occurring.
- Evaluate risks involves deciding which risks require attention and in what order.
- Treat risks involves identifying and selecting appropriate measures to mitigate or prevent identified risks.
- Risk mitigation strategies include:
- Prevention
- Mitigation
- Preparedness
- Response
- Recovery
- Hierarchy of Controls is a framework to manage risks:
- Elimination – Removing the hazard entirely.
- Substitution – Replacing the hazard with a less harmful alternative.
- Engineering – Modifying the work environment to reduce exposure to hazards.
- Administrative – Implementing procedures to reduce exposure to hazards.
- Personal Protective Equipment (PPE) – Providing equipment to protect workers from hazards.
- Emergency Procedures – Developing procedures to respond effectively to emergencies.
- Standard Risk Treatment Options:
- Avoid the Risk – Decide not to proceed with activities that are likely to generate risks.
- Reduce the Likelihood of Occurrence – Modify the risk by reducing the likelihood of it occurring.
- Reduce the Consequences – Modify the risk by minimizing its impact if it occurs.
- Transfer the Risk – Shift the responsibility for risk to another party.
- Retain the Risk – Accept the risk and plan to manage its consequences.
Occupational Health & Safety
- The Occupational Health and Safety Act provides a framework for creating a safe work environment.
- Employee Rights:
- Right to Refuse – Employees can refuse to perform work deemed unsafe.
- Right to Know – Employees have the right to be informed about potential hazards in the workplace.
- Right to Participate – Employees have a right to participate in safety committees.
- Employee Responsibilities:
- Take responsibility for personal health and safety.
- Report any hazard or dangerous situation.
- Use protective equipment and safety procedures.
- Employer Responsibilities:
- Ensure employee health and safety at work.
- Provide necessary safety equipment.
- Post a statement regarding workplace violence.
- Reporting Hazards:
- Employees must report hazards in writing to their supervisor.
- If not satisfied with the response, they can report to Human Resources (HR).
- Employers have 21 days to respond to hazard reports.
- If no resolution is found, employees can report to the Department of Labor and Employment.
- Workplace Violence:
- Employers must post a statement acknowledging workplace violence as a hazard.
- The statement should include:
- Recognition of violence as a hazard.
- Recognition of the physical and emotional impacts of violence.
- A statement that violence is unacceptable.
- An employer commitment to minimizing and eliminating workplace violence.
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