Podcast
Questions and Answers
What is the primary focus of providing retail training with supplier support?
What is the primary focus of providing retail training with supplier support?
- Enhancing product knowledge and sales skills for improved onboard revenue. (correct)
- Ensuring compliance with international trade regulations.
- Reducing operational costs by streamlining processes.
- Improving crew morale through team-building exercises.
Why is it important to work closely with the Service Delivery department in the context of onboard retail operations?
Why is it important to work closely with the Service Delivery department in the context of onboard retail operations?
- To implement efficient operations for an elevated onboard retail experience. (correct)
- To develop marketing campaigns for promoting onboard retail offerings.
- To manage human resources and staffing schedules for retail staff.
- To negotiate better rates with suppliers for retail products.
What is the main purpose of developing superior reporting dashboards for EmiratesRED and shops?
What is the main purpose of developing superior reporting dashboards for EmiratesRED and shops?
- To monitor employee performance and attendance records.
- To support strategic revenue-generating decisions through optimized data analytics. (correct)
- To track customer demographics and preferences for personalized marketing.
- To automate inventory management and reduce stockouts.
Why is it important to continuously review Crew and KIS reports and incidents?
Why is it important to continuously review Crew and KIS reports and incidents?
What is the purpose of analyzing customer complaint trends and expectations related to onboard and pre-order sales?
What is the purpose of analyzing customer complaint trends and expectations related to onboard and pre-order sales?
Which action would be LEAST effective in maximizing revenue return for Retail Services?
Which action would be LEAST effective in maximizing revenue return for Retail Services?
What is the primary responsibility when acting as the initial contact with local suppliers?
What is the primary responsibility when acting as the initial contact with local suppliers?
How should stock levels be adjusted after a product forecasting exercise?
How should stock levels be adjusted after a product forecasting exercise?
What is the MOST appropriate response when monitoring a competitor's retail product offerings?
What is the MOST appropriate response when monitoring a competitor's retail product offerings?
If a trend of poor quality is identified in product brochures, which action is MOST crucial?
If a trend of poor quality is identified in product brochures, which action is MOST crucial?
What is the MOST effective approach for addressing a recurring issue with incorrect box sizes from a supplier?
What is the MOST effective approach for addressing a recurring issue with incorrect box sizes from a supplier?
Besides applying the Service Delivery Quality Policy, how can an employee MOST effectively satisfy customers?
Besides applying the Service Delivery Quality Policy, how can an employee MOST effectively satisfy customers?
What is one of the responsibilities related to cabin crew communication?
What is one of the responsibilities related to cabin crew communication?
Flashcards
Retail Training with Supplier Support
Retail Training with Supplier Support
Training provided by suppliers to retail staff, improving product knowledge and sales techniques.
Operational Procedures and Excellence
Operational Procedures and Excellence
Clearly defined steps and exceptional execution to ensure smooth and effective operations.
Reporting Dashboards
Reporting Dashboards
Detailed displays of data that help in making informed decisions about sales and revenue generation.
Sales Trend Forecasting
Sales Trend Forecasting
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Customer Complaint Resolution
Customer Complaint Resolution
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Retail Services Assistance
Retail Services Assistance
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Product Research & Analysis
Product Research & Analysis
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Supplier Liaison
Supplier Liaison
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Overseeing Stock Movements
Overseeing Stock Movements
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Stock Level Forecasting
Stock Level Forecasting
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Competitor Monitoring
Competitor Monitoring
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Defect Reporting
Defect Reporting
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Crew Engagement & Data Optimization
Crew Engagement & Data Optimization
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Study Notes
- Role based in Dubai, United Arab Emirates
- Role is Retail Services Specialist- Crew Engagement and Data Analytics
- Closing date 01 Dec 2024
Responsibilities
- Help Retail Manager with setup and operations of all sales channels like new outlets, pre-order systems, and online retailing
- Research new products and analyze existing categories to boost revenue across sales channels
- Serve as initial contact for local suppliers, shortlist products, liaise with P&L, and ensure supplier terms meet company needs
- Oversee stock movements from suppliers, verifying quantities and specifications upon delivery
- Work with suppliers, the company, and warehouses to ensure continuous product availability
- Collaborate with Supply Chain Analyst, Retail Manager, and P&L teams to optimize inventory levels and storage
- Monitor competitors' retail products and provide sales strategy input to enhance the company's offerings
- Track and report product defects or brochure quality issues to identify trends and determine causes
- Address external issues like manufacturing quality, incorrect packaging, or inaccurate documentation with suppliers to prevent recurrence
- Apply Service Delivery Quality Policy to ensure customer satisfaction
- Actively gather customer feedback and manage complaints
- Lead and coach team members to foster high performance, collaboration, and ongoing development
- Conduct performance reviews and provide regular feedback to meet objectives and development plans
Crew Engagement and Data Utilization
- Drive initiatives to strengthen crew involvement and use data to optimize in-flight and shop retail strategies
- Manage cabin crew communication on product updates, promotions, and procedural changes
- Provide retail training with supplier support to enhance product knowledge and sales skills
- Focus on seamless service and hospitality to boost onboard revenue
- Define operational procedures and work with Service Delivery to elevate the onboard retail experience
Reporting and Analysis
- Develop superior reporting dashboards to inform strategic revenue decisions for EmiratesRED and shops
- Optimize data analytics, focusing on sales trends, forecasting, basket sizes, cash vs. card transactions, and route-specific packing lists
- Maximize revenue
- Review and escalate Crew and KIS reports and incidents
- Update and present monthly data reports for management or vendor review
Customer Feedback
- Oversee the resolution of onboard and pre-order sales feedback and complaints with CASA (Customer Affairs and Service Audit)
- Analyze complaint trends to continuously enhance the overall retail experience
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Description
Support retail operations in Dubai with new setups, product research, and supplier coordination. Manage stock, monitor competitors, and analyze data to optimize sales and inventory. This role closes on Dec 1, 2024.
