Podcast
Questions and Answers
What is the first step in the seven steps to successful selling as mentioned in the text?
What is the first step in the seven steps to successful selling as mentioned in the text?
- Opening the Sale
- The Demonstration
- Probing
- Precheck (correct)
Which area does the text mention as one of the three areas where successful selling requires thorough preparation?
Which area does the text mention as one of the three areas where successful selling requires thorough preparation?
- Knowing the weather forecast
- Learning about famous actors
- Understanding your competition (correct)
- Memorizing competitors' names
What does 'The Trial Close' involve according to the text?
What does 'The Trial Close' involve according to the text?
- Asking for payment upfront
- Gauging customer interest (correct)
- Showing an empty product box
- Offering a discount immediately
What is emphasized as a daily preparation task for successful retail selling in the text?
What is emphasized as a daily preparation task for successful retail selling in the text?
Which step involves showcasing the product to the customer, highlighting its features and benefits?
Which step involves showcasing the product to the customer, highlighting its features and benefits?
What is the importance of 'Probing' in the sales process as mentioned in the text?
What is the importance of 'Probing' in the sales process as mentioned in the text?
Which step involves addressing any concerns or objections the customer may have about the product?
Which step involves addressing any concerns or objections the customer may have about the product?
Which step involves securing the sale and finalizing the transaction?
Which step involves securing the sale and finalizing the transaction?
Which of the following is not one of the 20 customer service points mentioned in the text?
Which of the following is not one of the 20 customer service points mentioned in the text?
Which of the following is not recommended when addressing customers?
Which of the following is not recommended when addressing customers?
What is the purpose of letting customers speak during a sales conversation?
What is the purpose of letting customers speak during a sales conversation?
Which of the following is not recommended when selling a product?
Which of the following is not recommended when selling a product?
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