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Retail Sales Preparation: Chapter 1 Overview

12 Questions

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Retail Sales Preparation: Chapter 1 Overview

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Questions and Answers

What is the first step in the seven steps to successful selling as mentioned in the text?

Opening the Sale

The Demonstration

Probing

Precheck (correct)

Which area does the text mention as one of the three areas where successful selling requires thorough preparation?

Knowing the weather forecast

Learning about famous actors

Understanding your competition (correct)

Memorizing competitors' names

What does 'The Trial Close' involve according to the text?

Asking for payment upfront

Gauging customer interest (correct)

Showing an empty product box

Offering a discount immediately

What is emphasized as a daily preparation task for successful retail selling in the text?

Building product knowledge Signup and view all the answers

Which step involves showcasing the product to the customer, highlighting its features and benefits?

The Demonstration Signup and view all the answers

What is the importance of 'Probing' in the sales process as mentioned in the text?

Understanding customer needs and preferences Signup and view all the answers

Which step involves addressing any concerns or objections the customer may have about the product?

Handling Customer Objections Signup and view all the answers

Which step involves securing the sale and finalizing the transaction?

Closing the Sale Signup and view all the answers

Which of the following is not one of the 20 customer service points mentioned in the text?

Maintain a positive attitude even if you dislike the product Signup and view all the answers

Which of the following is not recommended when addressing customers?

Use "sir" or "ma'am" Signup and view all the answers

What is the purpose of letting customers speak during a sales conversation?

To get customers to like and trust you Signup and view all the answers

Which of the following is not recommended when selling a product?

Interrupt the customer when they are speaking Signup and view all the answers