Retail Management Practices
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Questions and Answers

Which of the following is a benefit of fast zoning for our customers and our associates?

  • Faster service
  • All of the listed answers are correct (correct)
  • Increases customer satisfaction
  • Better inventory management

    • How do we provide Every Day Low Price (EDLP) to our customers?

    By ensuring we do our part to maintain Every Day Low Cost (EDLC)

    Which of the following can contribute to increased shrink?

  • Accurate inventory checks
  • Forgetting to check on BOB and LISA (correct)
  • Employee training
  • Regular audits

    • Which of the following means being aware of your surroundings and what customers are doing?

    <p>Working with 'eyes up'</p> Signup and view all the answers

    Which of the following is the proper order for effective communication?

    <p>Listen, think, then speak</p> Signup and view all the answers

    Whenever a Rollback topper is on an item, which of the following must also be present?

    <p>Was card</p> Signup and view all the answers

    Which of the following is the second step of communication?

    <p>Think</p> Signup and view all the answers

    Which of the following is a possible result of reporting mislabeled merchandise?

    <p>Decreased shrink</p> Signup and view all the answers

    Items placed at what level have the greatest chance to sell?

    <p>Eye level</p> Signup and view all the answers

    What is the recommended selling approach?

    <p>Trusted Advisor</p> Signup and view all the answers

    Ensuring that everything on the shelf is in the right location is an example of...

    <p>Modular integrity</p> Signup and view all the answers

    What should you do if your supervisor assigned a number of tasks for you to complete but you aren't sure you have time to complete them?

    <p>Ask your supervisor which tasks you should do first</p> Signup and view all the answers

    The item number on the case needs to match the item number on the _____

    <p>Shelf</p> Signup and view all the answers

    What is the most common request that a customer needs help with?

    <p>Locating an item</p> Signup and view all the answers

    Which of the following is NOT influenced by modular integrity?

    <p>Unloading trucks</p> Signup and view all the answers

    We need to make sure to match the _____ to the aisle and section location.

    <p>Item number</p> Signup and view all the answers

    Who is responsible for giving our customers a clean, fast, and friendly experience?

    <p>Every Walmart Associate</p> Signup and view all the answers

    Approximately what percentage of shrink is caused by theft?

    <p>30</p> Signup and view all the answers

    What makes a customer's shopping experience seamless?

    <p>Being able to shop when and where they want</p> Signup and view all the answers

    Which of the following strategies grabs the customer's attention while shopping and uses spacing to help sell products?

    <p>Placement Strategy</p> Signup and view all the answers

    What is the purpose of the Associates in Critical Need Trust (ACNT)?

    <p>Offers grants to US associates facing hardships as a result of an unexpected crisis</p> Signup and view all the answers

    How should you use the zoning tool?

    <p>Pull product to the front of the shelf</p> Signup and view all the answers

    The aisle locator signs should match the aisle location on the _____

    <p>Label</p> Signup and view all the answers

    Which of the following is an example of owning your store's safety?

    <p>Removing an unattended ladder</p> Signup and view all the answers

    What locator sign do we use to determine where product goes in the aisle?

    <p>Item number</p> Signup and view all the answers

    Study Notes

    Fast Zoning Benefits

    • Fast zoning benefits both customers and associates by providing an organized shopping experience.

    Every Day Low Price (EDLP)

    • Maintaining EDLP involves ensuring adherence to Every Day Low Cost (EDLC) practices.

    Shrink Contributors

    • Increased shrink can occur if BOB and LISA are not monitored regularly.

    Awareness in Service

    • "Eyes up" refers to being vigilant about surroundings and customer activities.

    Effective Communication

    • The order for effective communication is to listen, think, then speak.

    Rollback Item Requirements

    • A "Was" card must accompany any item with a Rollback topper.

    Communication Steps

    • The second step in communication is to think before responding.

    Mislabeled Merchandise

    • Reporting mislabeled items can lead to decreased shrinkage.

    Optimal Product Placement

    • Items placed at eye level have the highest potential for sales.
    • The Trusted Advisor approach is encouraged for customer interactions.

    Modular Integrity

    • Ensuring shelf items are in correct locations exemplifies modular integrity.

    Task Prioritization

    • When uncertain about task timing, consult the supervisor for prioritization.

    Item Number Matching

    • The item number on cases must correspond with the number on the shelf.

    Customer Assistance

    • The most frequent customer request is finding a specific item.

    Modular Integrity Influence

    • Unloading trucks is not affected by modular integrity practices.

    Item Number Alignment

    • It is essential to align item numbers with their respective aisle and section.

    Associate Responsibility

    • Every Walmart associate plays a role in delivering a clean, fast, and friendly shopping experience.

    Theft Percentage in Shrink

    • Approximately 30% of shrink is attributed to theft.

    Seamless Shopping Experience

    • A seamless shopping experience allows customers to shop at their convenience.

    Customer Attention Strategies

    • The Placement Strategy captures customer attention and promotes product sales through effective spacing.

    Associates in Critical Need Trust (ACNT)

    • ACNT provides financial grants to U.S. associates facing hardships from unexpected crises.

    Zoning Tool Usage

    • The zoning tool should be used to pull products to the front of the shelf, enhancing visibility.

    Aisle Locator Sign Matching

    • Aisle locator signs must align with their respective aisle labels.

    Safety Ownership

    • Owning store safety includes actions like removing unattended ladders to prevent accidents.

    Product Location Determination

    • Item numbers act as locator signs to determine appropriate product placements within aisles.

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    Description

    Explore key concepts in retail management, with insights on effective communication, pricing strategies, and loss prevention techniques. Understand the importance of customer awareness and optimal product placement for a successful shopping experience. This quiz covers various strategies to enhance retail operations and improve customer satisfaction.

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