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Questions and Answers
What is the first step in seating a guest?
What is the purpose of asking 'Would you like to sit in a non-smoking or smoking area...'?
What does the host say to invite the guest to their table?
What is the host's role after the guest is seated?
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What is the purpose of asking 'Are you finished?'?
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What might the host ask to determine the number of guests?
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What is the host's purpose in asking for the guest's name or room number?
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What might the host say to assist the guest with their seating?
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What does the host ask to determine if the guest is ready to leave the table?
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What does the host say to finalize the seating process?
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Study Notes
Seating Guests
- A reservation is confirmed by asking if the guest has a reservation and requesting their name or room number.
- The number of guests is confirmed to ensure accurate table setup.
- Guests are asked for their seating preference, including non-smoking or smoking area, proximity to the entrance, and indoor or outdoor seating.
- The need for high chairs is also inquired about.
Escorting Guests to Their Table
- The guest is politely escorted to their table with phrases like "Please follow me," "Please come this way," or "Come with me."
- The suitability of the table is confirmed by asking if it is "all right" for the guest.
- The host/hostess offers assistance by pulling out the chair for the guest.
- The guest is welcomed to enjoy their meal.
Clearing Tables
- The guest is asked if they have finished their meal to determine if the table can be cleared.
- The host/hostess requests to remove the plate from the table with phrases like "May I take this?" or "Can I take this?"
Seating Guests
- To begin, ask if the guest has a reservation: "Do you have any reservation?"
- Request the guest's name or room number: "May I have your name/room number please?"
- Determine the number of guests: "How many people are there for today?"
- Offer seating choices, such as non-smoking/smoking areas, proximity to the entrance, indoor/outdoor seating, or quiet areas
- Inquire about high chairs for children: "Do you need any high chairs?"
Guiding Guests to Their Table
- Politely escort guests to their table: "Please follow me, I will show you your table" or "Please come this way" or "Come with me"
- Confirm guests' satisfaction with their table: "Is this all right for you?"
- Assist guests with seating: "Let me help you" (pull out the chair)
- Express hospitality: "Enjoy your meal"
Clearing Tables
- Check if guests have finished their meal: "Are you finished?"
- Request to clear the table: "May I/Can I take this?" (referring to the plate)
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Description
This quiz covers the phrases and scripts used by restaurant staff when seating guests, taking orders, and clearing tables. It includes phrases for reservation, seating arrangements, and table service.
