Podcast
Questions and Answers
What is the first step in seating a guest?
What is the first step in seating a guest?
What is the purpose of asking 'Would you like to sit in a non-smoking or smoking area...'?
What is the purpose of asking 'Would you like to sit in a non-smoking or smoking area...'?
What does the host say to invite the guest to their table?
What does the host say to invite the guest to their table?
What is the host's role after the guest is seated?
What is the host's role after the guest is seated?
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What is the purpose of asking 'Are you finished?'?
What is the purpose of asking 'Are you finished?'?
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What might the host ask to determine the number of guests?
What might the host ask to determine the number of guests?
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What is the host's purpose in asking for the guest's name or room number?
What is the host's purpose in asking for the guest's name or room number?
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What might the host say to assist the guest with their seating?
What might the host say to assist the guest with their seating?
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What does the host ask to determine if the guest is ready to leave the table?
What does the host ask to determine if the guest is ready to leave the table?
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What does the host say to finalize the seating process?
What does the host say to finalize the seating process?
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Study Notes
Seating Guests
- A reservation is confirmed by asking if the guest has a reservation and requesting their name or room number.
- The number of guests is confirmed to ensure accurate table setup.
- Guests are asked for their seating preference, including non-smoking or smoking area, proximity to the entrance, and indoor or outdoor seating.
- The need for high chairs is also inquired about.
Escorting Guests to Their Table
- The guest is politely escorted to their table with phrases like "Please follow me," "Please come this way," or "Come with me."
- The suitability of the table is confirmed by asking if it is "all right" for the guest.
- The host/hostess offers assistance by pulling out the chair for the guest.
- The guest is welcomed to enjoy their meal.
Clearing Tables
- The guest is asked if they have finished their meal to determine if the table can be cleared.
- The host/hostess requests to remove the plate from the table with phrases like "May I take this?" or "Can I take this?"
Seating Guests
- To begin, ask if the guest has a reservation: "Do you have any reservation?"
- Request the guest's name or room number: "May I have your name/room number please?"
- Determine the number of guests: "How many people are there for today?"
- Offer seating choices, such as non-smoking/smoking areas, proximity to the entrance, indoor/outdoor seating, or quiet areas
- Inquire about high chairs for children: "Do you need any high chairs?"
Guiding Guests to Their Table
- Politely escort guests to their table: "Please follow me, I will show you your table" or "Please come this way" or "Come with me"
- Confirm guests' satisfaction with their table: "Is this all right for you?"
- Assist guests with seating: "Let me help you" (pull out the chair)
- Express hospitality: "Enjoy your meal"
Clearing Tables
- Check if guests have finished their meal: "Are you finished?"
- Request to clear the table: "May I/Can I take this?" (referring to the plate)
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Description
This quiz covers the phrases and scripts used by restaurant staff when seating guests, taking orders, and clearing tables. It includes phrases for reservation, seating arrangements, and table service.
