Podcast
Questions and Answers
Resistance has traditionally been viewed negatively as irrational or ______ behavior.
Resistance has traditionally been viewed negatively as irrational or ______ behavior.
dysfunctional
The authors argue that resistance can serve as valuable ______, rather than merely something to overcome.
The authors argue that resistance can serve as valuable ______, rather than merely something to overcome.
feedback
Resistance is a sensemaking process for change agents, influenced by their biases and ______.
Resistance is a sensemaking process for change agents, influenced by their biases and ______.
expectations
The Pygmalion effect demonstrates how change agents' expectations of resistance can actually ______ it.
The Pygmalion effect demonstrates how change agents' expectations of resistance can actually ______ it.
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Resistance often arises from poor ______, including failure to legitimize the change.
Resistance often arises from poor ______, including failure to legitimize the change.
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Resistance grows when change agents break trust or fail to honor ______.
Resistance grows when change agents break trust or fail to honor ______.
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Successful change relies on strong relationships between agents and ______, which can mitigate resistance.
Successful change relies on strong relationships between agents and ______, which can mitigate resistance.
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Resistance is often based on rational ______, not irrational obstruction.
Resistance is often based on rational ______, not irrational obstruction.
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Study Notes
Resistance to Change - Ford et al. (2008)
- Traditional View of Resistance: Resistance to change is often seen as negative, irrational, or dysfunctional behavior from those affected by the change.
- Reframing Resistance: Ford et al. argue that resistance can be valuable feedback, providing insights into the change process.
- Change Agents and Recipients: Change agents initiate change efforts, while change recipients react to them, often contributing to resistance through their responses.
Understanding Resistance:
- Sensemaking: Resistance is a sensemaking process for change agents, influenced by their own biases, expectations, and interpretations.
- Expectations and Self-Fulfilling Prophecies: The Pygmalion effect suggests that change agents' expectations of resistance can actually lead to its occurrence.
- Resistance as a Resource: Resistance can offer valuable feedback that can help improve the change process if it is used constructively.
Change Agent Contributions to Resistance:
- Communication Breakdowns: Poor communication can lead to resistance, including the failure to legitimize the change and misrepresentation of its benefits.
- Broken Agreements and Trust Violations: If change agents break trust or fail to fulfill promises, resistance can escalate.
- Agent Defensiveness: Dismissing or downplaying the concerns of change recipients will likely increase their resistance.
Strategic Insights:
- Resistance as Feedback: Resistance can provide valuable information about potential flaws or challenges in the change strategy.
- Strengthening Relationships: Successful change requires strong relationships between change agents and recipients, which can minimize resistance.
- Reconstructing Resistance: Resistance should be seen not as a barrier, but as part of a complex, dynamic interaction between change agents and recipients.
Research Findings:
- Rational Resistance: Resistance is often grounded in rational concerns, rather than irrational obstruction.
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Description
Explore the insights from Ford et al. on resistance to change. This quiz covers the traditional views, reframing resistance as valuable feedback, and the roles of change agents and recipients. Understand how expectations can influence resistance and how it can be a resource in the change process.
