Podcast
Questions and Answers
Resistance has traditionally been viewed negatively as irrational or ______ behavior.
Resistance has traditionally been viewed negatively as irrational or ______ behavior.
dysfunctional
The authors argue that resistance can serve as valuable ______, rather than merely something to overcome.
The authors argue that resistance can serve as valuable ______, rather than merely something to overcome.
feedback
Resistance is a sensemaking process for change agents, influenced by their biases and ______.
Resistance is a sensemaking process for change agents, influenced by their biases and ______.
expectations
The Pygmalion effect demonstrates how change agents' expectations of resistance can actually ______ it.
The Pygmalion effect demonstrates how change agents' expectations of resistance can actually ______ it.
Resistance often arises from poor ______, including failure to legitimize the change.
Resistance often arises from poor ______, including failure to legitimize the change.
Resistance grows when change agents break trust or fail to honor ______.
Resistance grows when change agents break trust or fail to honor ______.
Successful change relies on strong relationships between agents and ______, which can mitigate resistance.
Successful change relies on strong relationships between agents and ______, which can mitigate resistance.
Resistance is often based on rational ______, not irrational obstruction.
Resistance is often based on rational ______, not irrational obstruction.
Flashcards are hidden until you start studying
Study Notes
Resistance to Change - Ford et al. (2008)
- Traditional View of Resistance: Resistance to change is often seen as negative, irrational, or dysfunctional behavior from those affected by the change.
- Reframing Resistance: Ford et al. argue that resistance can be valuable feedback, providing insights into the change process.
- Change Agents and Recipients: Change agents initiate change efforts, while change recipients react to them, often contributing to resistance through their responses.
Understanding Resistance:
- Sensemaking: Resistance is a sensemaking process for change agents, influenced by their own biases, expectations, and interpretations.
- Expectations and Self-Fulfilling Prophecies: The Pygmalion effect suggests that change agents' expectations of resistance can actually lead to its occurrence.
- Resistance as a Resource: Resistance can offer valuable feedback that can help improve the change process if it is used constructively.
Change Agent Contributions to Resistance:
- Communication Breakdowns: Poor communication can lead to resistance, including the failure to legitimize the change and misrepresentation of its benefits.
- Broken Agreements and Trust Violations: If change agents break trust or fail to fulfill promises, resistance can escalate.
- Agent Defensiveness: Dismissing or downplaying the concerns of change recipients will likely increase their resistance.
Strategic Insights:
- Resistance as Feedback: Resistance can provide valuable information about potential flaws or challenges in the change strategy.
- Strengthening Relationships: Successful change requires strong relationships between change agents and recipients, which can minimize resistance.
- Reconstructing Resistance: Resistance should be seen not as a barrier, but as part of a complex, dynamic interaction between change agents and recipients.
Research Findings:
- Rational Resistance: Resistance is often grounded in rational concerns, rather than irrational obstruction.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
