Podcast
Questions and Answers
According to Kriegel and Brandt (1996), which strategy can encourage effective change?
According to Kriegel and Brandt (1996), which strategy can encourage effective change?
Which stage of change, according to Lewin, involves convincing stakeholders that change is necessary?
Which stage of change, according to Lewin, involves convincing stakeholders that change is necessary?
What is the first stage of employee acceptance of change, according to Carnall (2008)?
What is the first stage of employee acceptance of change, according to Carnall (2008)?
What should an organization do to encourage change, according to Kriegel and Brandt (1996)?
What should an organization do to encourage change, according to Kriegel and Brandt (1996)?
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What is the final stage of change, according to Lewin?
What is the final stage of change, according to Lewin?
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What is the goal of the moving stage, according to Lewin?
What is the goal of the moving stage, according to Lewin?
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What is the initial response of employees when they are faced with organizational change?
What is the initial response of employees when they are faced with organizational change?
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At what stage do employees try to justify their positions and ways of doing things?
At what stage do employees try to justify their positions and ways of doing things?
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What is the primary goal of employees at the Discarding stage?
What is the primary goal of employees at the Discarding stage?
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What is a characteristic of employees at the Adaptation stage?
What is a characteristic of employees at the Adaptation stage?
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What is the final stage of the organizational change process?
What is the final stage of the organizational change process?
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What type of change is described as a 'real jolt to the system' that drastically changes the way things are done?
What type of change is described as a 'real jolt to the system' that drastically changes the way things are done?
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What is the primary purpose of distributing the survey results throughout the organization?
What is the primary purpose of distributing the survey results throughout the organization?
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What is essential for the new culture to last?
What is essential for the new culture to last?
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What is the primary purpose of selecting future employees based on the new culture?
What is the primary purpose of selecting future employees based on the new culture?
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What is organizational socialization?
What is organizational socialization?
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What is one way organizations can influence the socialization process?
What is one way organizations can influence the socialization process?
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What are symbols used for in the organizational socialization process?
What are symbols used for in the organizational socialization process?
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Study Notes
Change Strategies
- Think like a beginner: ask "why" things are done a certain way and don't assume anything makes sense
- Don't be complacent with what's working well; create your own rules
- Reward employees for trying new things instead of penalizing mistakes
Stages of Change
- According to Lewin, there are three stages of organizational change:
- Unfreezing Stage: convince stakeholders that change is necessary
- Moving Stage: take steps to move the organization to the desired state
- Refreezing Stage: develop ways to keep the new changes in place
Employee Acceptance of Change
- Employees typically go through five stages during major organizational changes:
- Denial: deny that changes will occur and create reasons why they won't work
- Defense: become defensive and justify their positions and ways of doing things
- Discarding: discard old ways and start to accept the change
- Adaptation: test the new system and learn how it functions
- Internalization: become immersed in the new culture and comfortable with the new system
Types of Change
- Two types of change according to Warner Burke:
- Evolutionary change: continual process of upgrading or improving processes
- Revolutionary change: drastic change that drastically changes the way things are done
Maintaining the New Culture
- Develop new reward systems and selection methods to reinforce the new culture
- Select future employees based on how well they epitomize the new culture
- Socialization process of new employees should reinforce the new culture
- Use formal ways to influence the socialization process, such as establishing rituals and symbols
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Description
Learn about the stages of resistance employees may go through when faced with organizational changes, including denial and defense. Understand the psychological and emotional responses to change and how they impact the workplace.
