16 Questions
What is required to accompany a request for Police assistance?
A reason
Who may request Police attendance to an incident?
Company officers or other personnel
How are requests for Police assistance recorded?
By the communication centre on the incident record
What type of incidents require a specific protocol for requesting Police assistance?
Code 1 incidents
What type of vehicles are notified to respond to multiple alarm fires and major incidents of prolonged duration?
Canteen/support vehicles
Who should be notified of the dispatch of canteen/support vehicles?
The incident commander
What should the incident commander do if responding apparatus are not required at an incident?
Notify the communication centre to clear incoming vehicles
What should responding apparatus do after being cleared by the incident commander?
Switch to the operations channel and report clear
What is the exception to the instruction to return all incoming apparatus to the kitchen fire at Yonge Street?
Pumper four eleven and Car 43
What does the time stamp A2 indicate in an emergency response?
True response time for events
What is included in the calculation of Vertical Time in high-rise responses?
Reflex time for responses in highrises
What does the time stamp Patient Contact indicate in medical incidents?
Time of actual contact with the patient
What is the purpose of using the phonetic alphabet in emergency communication?
To facilitate clear communication in difficult situations
How should time be expressed in the 24-hour clock format?
Using 24-hour clock with hours and minutes
What does ETA stand for in emergency response terminology?
Estimated time of arrival
What does VSA stand for in emergency response terminology?
Vital signs absent
Study Notes
Requests for Assistance
- Requests for Police assistance must be accompanied by a reason
- Requests for Police assistance are recorded by the Communications Centre on the incident record
- Company Officers or other personnel may request Police attendance at an incident
Requesting Other Agencies
- Requests for any other agencies must be accompanied by a reason
- Communication Centre staff contact the appropriate agency and record the request
Support Vehicles
- Canteen/support vehicles and services are notified to respond to multiple alarm fires and major incidents of prolonged duration
- Examples of support vehicles and services include Box 12, Support 7, Salvation Army, and Red Cross
- The Incident Commander/Command must be notified of the dispatch of any canteen/support vehicles
Clearing Responding Vehicles
- If responding apparatus are not required at an incident, the Incident Commander notifies the Communication Centre to clear incoming vehicles
- Example: "Toronto Fire, this is Pumper three twenty five Captain…..This is a confirmed false alarm at number seven, eight, three, Queen Street West, return all incoming apparatus."
- If some responding apparatus are required at the scene and one or more can be cleared, this must be reported to the Communication Centre
Time Stamps
- A2 time stamp indicates the true response time for events by calculating the time between a responding emergency vehicle announcing their arrival At Scene and the time that the crew has reached the actual location of the incident
- Patient Contact time stamp indicates the actual contact time for medical incidents, including delays such as Vertical Time (reflex time), forcible entry, and wandering/lost patients
Phonetic Alphabet
- The phonetic alphabet must be learned thoroughly by all personnel
- Examples of phonetic alphabet words:
- A - ALPHA
- B - BRAVO
- C - CHARLIE
- ...and so on
Time
- The 24-hour clock is used for expressing time
- Time is written and verbalized using four figures, with the first two denoting the hour past midnight and the last two denoting the minutes past the hour
- Examples:
- 12:45 a.m. is expressed as 0045 hours
- 12:00 noon is expressed as 1200 hours
- 12:00 midnight is expressed as 2400 hours
This quiz covers the protocols for requesting police and other agency assistance, including recording incidents and following standard operating guidelines.
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