Podcast
Questions and Answers
Which port does Telnet use? (Select all that apply)
Which port does Telnet use? (Select all that apply)
Which of the following network services or protocols uses TCP/IP port 22?
Which of the following network services or protocols uses TCP/IP port 22?
SSH
Which of the following can be used to create a secure connection to a remote server?
Which of the following can be used to create a secure connection to a remote server?
SSH
What should you establish to watch what the user is doing during a support call?
What should you establish to watch what the user is doing during a support call?
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What action should you take if a user is having difficulty installing a new device?
What action should you take if a user is having difficulty installing a new device?
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Click the Control Panel option used to enable Remote Desktop on a user's Windows 10 system.
Click the Control Panel option used to enable Remote Desktop on a user's Windows 10 system.
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Which remote access mechanism on a Windows system allows you to watch the user and take control if necessary?
Which remote access mechanism on a Windows system allows you to watch the user and take control if necessary?
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Which groups could you make a user's account a member of to enable remote access to her desktop system?
Which groups could you make a user's account a member of to enable remote access to her desktop system?
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Which port must be opened in the firewall for Remote Desktop connections?
Which port must be opened in the firewall for Remote Desktop connections?
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Which option can Rachel use to access her Mac while she is away from her desk?
Which option can Rachel use to access her Mac while she is away from her desk?
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Study Notes
Remote Services Overview
- Telnet utilizes TCP/IP port 23 for communication.
- Secure Shell (SSH) operates over TCP/IP port 22 for secure remote connections.
- SSH is essential for creating secure connections to remote servers.
Remote Assistance and Desktop Connectivity
- Remote Assistance allows support personnel to view and assist users in real time on their desktops.
- Remote Desktop connections enable full control over a user's system to perform tasks such as updating drivers.
- To enable Remote Desktop on Windows 10, navigate to the "System and Security" option in Control Panel.
User Support Scenarios
- Establishing a Remote Assistance connection is effective when users cannot describe their actions, allowing support personnel to visually diagnose problems.
- In cases of device installation difficulties, initiating a Remote Desktop connection helps in directly addressing the user's needs and frustrations.
User Account Configuration
- To allow remote access from another system, users must be part of the "Administrators" and "Remote Desktop Users" groups on their desktop system.
Firewall Configuration
- For successful Remote Desktop connections, firewall settings must allow traffic through port 3389.
Remote Access Solutions for Mac
- Mac users needing to access their desktop systems from other devices can utilize the Screen Sharing feature for remote access.
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Description
Test your knowledge on remote services and protocols with these flashcards. This quiz covers key topics including Telnet, SSH, and TCP/IP ports. Perfect for IT professionals looking to reinforce their understanding of network services.
