Questions and Answers
Which port does Telnet use? (Select all that apply)
Which of the following network services or protocols uses TCP/IP port 22?
SSH
Which of the following can be used to create a secure connection to a remote server?
SSH
What should you establish to watch what the user is doing during a support call?
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What action should you take if a user is having difficulty installing a new device?
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Click the Control Panel option used to enable Remote Desktop on a user's Windows 10 system.
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Which remote access mechanism on a Windows system allows you to watch the user and take control if necessary?
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Which groups could you make a user's account a member of to enable remote access to her desktop system?
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Which port must be opened in the firewall for Remote Desktop connections?
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Which option can Rachel use to access her Mac while she is away from her desk?
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Study Notes
Remote Services Overview
- Telnet utilizes TCP/IP port 23 for communication.
- Secure Shell (SSH) operates over TCP/IP port 22 for secure remote connections.
- SSH is essential for creating secure connections to remote servers.
Remote Assistance and Desktop Connectivity
- Remote Assistance allows support personnel to view and assist users in real time on their desktops.
- Remote Desktop connections enable full control over a user's system to perform tasks such as updating drivers.
- To enable Remote Desktop on Windows 10, navigate to the "System and Security" option in Control Panel.
User Support Scenarios
- Establishing a Remote Assistance connection is effective when users cannot describe their actions, allowing support personnel to visually diagnose problems.
- In cases of device installation difficulties, initiating a Remote Desktop connection helps in directly addressing the user's needs and frustrations.
User Account Configuration
- To allow remote access from another system, users must be part of the "Administrators" and "Remote Desktop Users" groups on their desktop system.
Firewall Configuration
- For successful Remote Desktop connections, firewall settings must allow traffic through port 3389.
Remote Access Solutions for Mac
- Mac users needing to access their desktop systems from other devices can utilize the Screen Sharing feature for remote access.
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Description
Test your knowledge on remote services and protocols with these flashcards. This quiz covers key topics including Telnet, SSH, and TCP/IP ports. Perfect for IT professionals looking to reinforce their understanding of network services.
