Regulatory Focus and Self-Views in Marketing

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Questions and Answers

What characterizes positively valued goals?

  • They aim to prevent undesirable outcomes.
  • They require minimal effort to attain.
  • Consumers strive to achieve these goals. (correct)
  • They are viewed unfavorably by consumers.

In regulatory focus theory, which focus is driven by the desire to achieve positive outcomes?

  • Preventive focus
  • Achievement focus
  • Promotion focus (correct)
  • Obligatory focus

Which of the following exemplifies a consumer using avoidance goals?

  • Buying luxury items for prestige.
  • Following trends to enhance social status.
  • Choosing insurance to avoid financial loss. (correct)
  • Pursuing a long-term fitness regime.

Which statement best describes 'prevention focus' in regulatory focus theory?

<p>It prioritizes fulfilling obligations and avoiding losses. (A)</p> Signup and view all the answers

According to McClelland's Theory, individuals motivated by achievement typically prefer which type of products?

<p>Products that signify success and prestige. (D)</p> Signup and view all the answers

What is the main motivation behind avoidance goals?

<p>The aim to prevent negative experiences. (B)</p> Signup and view all the answers

Which key element is associated with promotion focus?

<p>Seeking potential gains and rewards. (D)</p> Signup and view all the answers

What would a consumer demonstrating prevention focus most likely prioritize?

<p>Reliable options ensuring safety and security. (A)</p> Signup and view all the answers

What defines an independent self-view?

<p>Focuses on individuality and personal goals (B)</p> Signup and view all the answers

Which type of self-view is commonly found in Western cultures?

<p>Independent view (D)</p> Signup and view all the answers

How do actions differ between independent and interdependent self-views?

<p>Interdependent views consider the thoughts and feelings of others (C)</p> Signup and view all the answers

What is a marketing insight associated with independent self-views?

<p>Encouraging personal goals and independence (B)</p> Signup and view all the answers

What does the interdependent view primarily emphasize?

<p>Connection and harmony with others (B)</p> Signup and view all the answers

How can understanding differing self-views enhance marketing strategies?

<p>By aligning campaigns with the audience’s self-concept (D)</p> Signup and view all the answers

Which scenario represents a marketing strategy that appeals to interdependent views?

<p>Showcasing teamwork and community benefits (C)</p> Signup and view all the answers

Which of the following is NOT a characteristic of an independent self-view?

<p>Seeking harmony in relationships (A)</p> Signup and view all the answers

What type of social interaction do individuals with an affiliation motivation seek?

<p>To connect with others (D)</p> Signup and view all the answers

According to the theory of cognitive dissonance, what might a person do to resolve their dissonance?

<p>Change their behavior (A)</p> Signup and view all the answers

What behavior might a consumer exhibit if they feel guilty about their fast food purchases?

<p>Opt for healthier food choices (C)</p> Signup and view all the answers

What is a common way individuals justify their behavior without changing it, according to cognitive dissonance theory?

<p>Adding new supportive beliefs (C)</p> Signup and view all the answers

What type of products would someone motivated by power likely prefer?

<p>Items that allow for environmental control (C)</p> Signup and view all the answers

Which of the following exemplifies an approach-approach conflict?

<p>Choosing between two desirable vacation spots (C)</p> Signup and view all the answers

How might a smoker rationalize their habit according to the cognitive dissonance theory?

<p>By thinking the risks of smoking are exaggerated (C)</p> Signup and view all the answers

Which example best illustrates a justification by adding new cognitions?

<p>Justifying luxury spending by claiming quality matters (B)</p> Signup and view all the answers

Which emotion is most likely to lead to quick, negative reactions like boycotting a product?

<p>Anger (D)</p> Signup and view all the answers

What motivates people to avoid risks and seek safety in marketing?

<p>Fear (B)</p> Signup and view all the answers

When do consumers typically engage their system 2 thinking to avoid regret?

<p>When comparing multiple reviews before a large purchase (A)</p> Signup and view all the answers

Which type of emotion is most effective for leading to impulsive purchases?

<p>Joy (D)</p> Signup and view all the answers

What effect does surprise typically have in advertising?

<p>Makes the ad memorable (C)</p> Signup and view all the answers

Which scenario illustrates a consumer experiencing disappointment leading to system 2 thinking?

<p>Researching product performance to avoid letdown (C)</p> Signup and view all the answers

What is a reason feelings are often used in decision-making?

<p>They simplify judgment when overthinking is discouraged. (A)</p> Signup and view all the answers

What is a key reason consumers might research return policies before a significant purchase?

<p>To prevent anticipated regret from a poor choice (D)</p> Signup and view all the answers

What does the substitution effect imply about consumer behavior?

<p>Adding a similar product decreases demand for existing options. (B)</p> Signup and view all the answers

How does the attraction effect influence consumer decisions?

<p>A decoy product enhances the perceived value of a preferred option. (A)</p> Signup and view all the answers

In the compromise effect, what motivates consumers to select a middle option?

<p>Consumers prefer to avoid making extreme choices. (A)</p> Signup and view all the answers

What is the range effect primarily concerned with?

<p>Stretching the attributes of options to alter perceptions. (D)</p> Signup and view all the answers

Which statement correctly describes compensatory decision rules?

<p>Consumers weigh multiple features, allowing one excellent attribute to outweigh a deficiency. (D)</p> Signup and view all the answers

What type of decision involves simple, everyday choices made with little thought?

<p>Routine decisions (C)</p> Signup and view all the answers

What marketing strategy is effective in disrupting routine decisions to encourage brand switching?

<p>Changing scent or packaging (C)</p> Signup and view all the answers

In which type of decision are individuals likely to use mental shortcuts when making choices?

<p>Limited problem solving (C)</p> Signup and view all the answers

What is the primary activity during the information search stage of consumer decision-making?

<p>Researching for a specific need (B)</p> Signup and view all the answers

What is an example of opportunity recognition in the consumer decision-making process?

<p>Seeing an ad for a new phone despite having a functional one (A)</p> Signup and view all the answers

Which factors are typically considered when evaluating alternatives in consumer decision-making?

<p>Functional criteria and experiential criteria (A)</p> Signup and view all the answers

What type of decision-making is characterized by high stakes and the need for thorough research?

<p>Extended problem solving (B)</p> Signup and view all the answers

Which of the following is NOT a common stage in consumer decision-making?

<p>Emotional evaluation (D)</p> Signup and view all the answers

Flashcards

Independent View

Defining oneself based on internal thoughts, feelings, and actions. It's about being the star of your own show!🌟

Interdependent View

Defining oneself through relationships with others. You're part of a big ensemble cast!🎭

Cultural Context - Independent View

Common in many Western cultures, such as the USA and Western Europe.

Cultural Context - Interdependent View

Found in many Asian and other non-Western cultures, such as Japan, China, and more.

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Identity Focus - Independent View

Celebrates individuality and uniqueness. Be the one and only you!🤝

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Identity Focus - Interdependent View

Emphasizes connection and harmony with others. Teamwork makes the dream work!🌍

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Behavior - Independent View

Actions are driven by personal choices and desires. Your happiness matters!🛍️

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Behavior - Interdependent View

Actions often reflect the thoughts and feelings of others. Community vibes!matter!

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Positively Valued Goals

Goals that consumers find desirable and actively seek to achieve, leading them to purchase products or services that help them attain these goals.

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Avoiding Negative Goals

Goals that focus on avoiding undesirable outcomes or negative experiences, motivating consumers to take actions to prevent potential harm.

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Regulatory Focus Theory

This theory suggests that individuals approach goals using two distinct motivational systems: promotion focus and prevention focus.

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Promotion Focus

Driven by the desire to achieve positive outcomes and aspirations, focusing on potential gains and rewards, success, and personal advancement. Individuals with a promotion focus are attracted to products that symbolize desires and success.

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Prevention Focus

Focused on avoiding negative outcomes and fulfilling obligations, prioritizing preventing mistakes and risks, fulfilling responsibilities, and seeking out reliable and safe options. Individuals with a prevention focus are driven by a sense of duty and security.

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Achievement-Oriented Individual

This individual is motivated by personal accomplishment and striving for success, often preferring products that signify achievement and prestige.

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Affiliation-Oriented Individual

This individual is driven by the need for building and maintaining strong social connections, often seeking out products or experiences that facilitate social interactions and belonging.

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Power-Oriented Individual

This individual is driven by power and influence, desiring control and recognition. They often seek products or experiences that symbolize authority and status.

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System 1: Emotional Appeal

Emotions influence quick, impulsive decisions, often leading to spontaneous purchases.

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System 2: Anticipated Emotions

Emotions guide deliberate, long-term decisions, involving careful consideration of choices.

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Emotion: Anger

Anger can trigger negative actions towards a product, such as boycotts or bad reviews.

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Emotion: Fear

Fear motivates people to seek safety and avoid risks, making it effective for products like insurance.

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Emotion: Joy

Joy prompts positive reactions, encouraging purchases for happiness and enjoyment.

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Emotion: Regret (System 2)

Consumers carefully evaluate their choices to avoid regretting their decisions later.

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Emotion: Disappointment (System 2)

Consumers want to ensure their purchases meet expectations to avoid disappointment.

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When do we use feelings in decisions?

Emotions can act as shortcuts, simplifying decisions when immediate action is needed.

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Cognitive Dissonance

A state of mental discomfort caused by conflicting beliefs, attitudes, or behaviors.

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How to Reduce Dissonance: Change Behavior

Changing your behavior to fit your beliefs or attitudes.

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How to Reduce Dissonance: Change Beliefs

Altering your beliefs to justify your behavior.

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How to Reduce Dissonance: Add New Beliefs

Adding new beliefs to support your behavior.

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Approach-Approach Conflict

A mental conflict that arises when you have to choose between two desirable options.

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Approach-Avoidance Conflict

A mental conflict when you have to choose between a desirable option and an undesirable option.

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Avoidance-Avoidance Conflict

A mental conflict when you have to choose between two undesirable options.

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Consumer Behavior

The study of how individuals make decisions and choose goods and services.

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Routine Decisions

Everyday choices made with little thought, like your "autopilot" for decisions.

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Limited Problem Solving

Quick decisions with slightly more thought, using mental shortcuts like "best-selling" labels.

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Extended Problem Solving

Important, high-stakes decisions involving research and comparison, like buying a new laptop.

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Need Recognition

Occurs when you need to replace something that broke, like a shattered phone screen.

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Opportunity Recognition

Occurs when you're tempted by something new, even if your current item works fine, like seeing an ad for the latest iPhone.

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Prepurchase Search

Researching specifically for a need, like searching for "best Bluetooth speakers" to buy one.

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Ongoing Search

Browsing for fun or to stay updated, like checking sneaker drops even if you're not buying.

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Evaluating Alternatives

Comparing alternatives based on functional (battery life) and experiential (brand prestige) criteria.

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Substitution Effect

Adding similar products to a set can make existing products seem less appealing, even if their quality hasn't changed.

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Attraction Effect

A "decoy" product can be added to a set to make a preferred option seem more desirable, even if the decoy itself is not actually chosen.

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Compromise Effect

People tend to choose the middle option in a set, avoiding extremes.

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Range Effect

Introducing an option that stretches the range of a product's attribute (like price or size) can make other options seem closer together.

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Compensatory Decision Rule

Consumers weigh the pros and cons of different options, allowing strong features to compensate for weaker ones.

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Study Notes

Evolution of Marketing

  • Production Era: businesses focused on producing as much as possible, with little regard for consumer needs. Marketing played a minimal role. Advertisements focused on product features, efficiency, and availability.

  • Sales Era: economies experienced rapid growth, increasing consumer demand for goods. Marketing shifted to focus on selling existing products, adapting to increased consumer demand.

  • Marketing Era: technological advancements and globalization led to overproduction. Consumer preferences and economic conditions changed, resulting in decreased demand. Marketing shifted from just selling products to understanding consumer needs.

Consumer Behavior

  • Consumers select, purchase, use, or dispose of products, services, and experiences to satisfy their needs and desires.
  • Consumer behavior is influenced by internal factors like attention, memory, learning, attitudes, emotions, and moods. It is also influenced by external factors, such as macro-environment (cultural, economic) and micro-environment (social groups).
  • The decision-making process involves recognizing a problem, gathering information, evaluating alternatives, making a choice, implementing the decision and re-evaluating the purchase.
  • Consumers may be rational or irrational in their choices. Factors like brand preference, price, and information access might affect decisions.

What is Consumer Behavior?

  • Consumer behavior is defined as a process or cycle through which consumers choose, buy, use, and dispose of products, services, ideas, or experiences to satisfy their needs and desires.
  • Understanding how consumers make these choices helps marketers design effective campaigns and improve products/services.

Needs vs Wants

  • Needs: Basic biological requirements (physiological and survival needs) required for physical and mental health.
  • Wants: Non-essential desires influenced by external factors, such as culture, social trends, and advertisements.

Perception

  • Perception is the process by which individuals organize and interpret stimuli into a meaningful picture of the world.
  • Sensory inputs are received, organized and interpreted.
  • A hierarchy of senses is established. Vision takes the most importance.
  • Perception is influenced by factors like absolute thresholds and just noticeable differences (JND).
  • Important for successful marketing as it determines how a product is perceived. Marketers design marketing strategies around how consumers perceive products and services.

Sensory Marketing

  • Sensory marketing is a marketing strategy that engages consumers' senses.
  • Involves using sights, sounds, smells, tastes, and textures to influence a customer’s perception, judgment and behavior.
  • Used to improve consumer perception of a product or service.

Motivation

  • Motivation is an internal drive that compels individuals to take action to satisfy a need.
  • Motivations are driven by tension caused by unsatisfied needs or desires, and consumers strive to reduce that tension.
  • There are several types of needs that drive behavior, including utilitarian, hedonic and psychological needs.
  • Motivational conflicts can exist between different desires. Examples of such are: approach-approach, approach-avoidance, avoidance-avoidance.

Learning Theories

  • Classical Conditioning: associating a neutral stimulus with an involuntary response to create a learned response.
  • Operant Conditioning: associating a behavior with its consequences to reinforce a desired response.

Types of Decision Making

  • Routine Decisions: Simple, everyday choices made with little thought.
  • Limited Problem Solving: Quick decisions but with slightly more thought using mental shortcuts.
  • Extended Problem Solving: Important, high-stakes decisions requiring extensive research and comparison of choices.
  • Stages of decision-making: problem recognition, information search, alternative evaluation, and purchase.

Social Influence

  • Social influence is the ways people's thoughts, behaviors, and feelings are affected by others.
  • Factors like conformity, compliance, and obedience can influence decisions.
  • People look to social proof to guide their decisions.

Self-Concept

  • Self-concept includes an individual’s thoughts, feelings about themselves.
  • The self is a complex concept that is developed across the lifespan and is influenced by factors like society and culture.
  • Three parts of self-concept: content (physical, personality, values), intensity (how deeply a person identifies with traits/roles), and valence (emotional significance).

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