Podcast
Questions and Answers
What characterizes positively valued goals?
What characterizes positively valued goals?
- They aim to prevent undesirable outcomes.
- They require minimal effort to attain.
- Consumers strive to achieve these goals. (correct)
- They are viewed unfavorably by consumers.
In regulatory focus theory, which focus is driven by the desire to achieve positive outcomes?
In regulatory focus theory, which focus is driven by the desire to achieve positive outcomes?
- Preventive focus
- Achievement focus
- Promotion focus (correct)
- Obligatory focus
Which of the following exemplifies a consumer using avoidance goals?
Which of the following exemplifies a consumer using avoidance goals?
- Buying luxury items for prestige.
- Following trends to enhance social status.
- Choosing insurance to avoid financial loss. (correct)
- Pursuing a long-term fitness regime.
Which statement best describes 'prevention focus' in regulatory focus theory?
Which statement best describes 'prevention focus' in regulatory focus theory?
According to McClelland's Theory, individuals motivated by achievement typically prefer which type of products?
According to McClelland's Theory, individuals motivated by achievement typically prefer which type of products?
What is the main motivation behind avoidance goals?
What is the main motivation behind avoidance goals?
Which key element is associated with promotion focus?
Which key element is associated with promotion focus?
What would a consumer demonstrating prevention focus most likely prioritize?
What would a consumer demonstrating prevention focus most likely prioritize?
What defines an independent self-view?
What defines an independent self-view?
Which type of self-view is commonly found in Western cultures?
Which type of self-view is commonly found in Western cultures?
How do actions differ between independent and interdependent self-views?
How do actions differ between independent and interdependent self-views?
What is a marketing insight associated with independent self-views?
What is a marketing insight associated with independent self-views?
What does the interdependent view primarily emphasize?
What does the interdependent view primarily emphasize?
How can understanding differing self-views enhance marketing strategies?
How can understanding differing self-views enhance marketing strategies?
Which scenario represents a marketing strategy that appeals to interdependent views?
Which scenario represents a marketing strategy that appeals to interdependent views?
Which of the following is NOT a characteristic of an independent self-view?
Which of the following is NOT a characteristic of an independent self-view?
What type of social interaction do individuals with an affiliation motivation seek?
What type of social interaction do individuals with an affiliation motivation seek?
According to the theory of cognitive dissonance, what might a person do to resolve their dissonance?
According to the theory of cognitive dissonance, what might a person do to resolve their dissonance?
What behavior might a consumer exhibit if they feel guilty about their fast food purchases?
What behavior might a consumer exhibit if they feel guilty about their fast food purchases?
What is a common way individuals justify their behavior without changing it, according to cognitive dissonance theory?
What is a common way individuals justify their behavior without changing it, according to cognitive dissonance theory?
What type of products would someone motivated by power likely prefer?
What type of products would someone motivated by power likely prefer?
Which of the following exemplifies an approach-approach conflict?
Which of the following exemplifies an approach-approach conflict?
How might a smoker rationalize their habit according to the cognitive dissonance theory?
How might a smoker rationalize their habit according to the cognitive dissonance theory?
Which example best illustrates a justification by adding new cognitions?
Which example best illustrates a justification by adding new cognitions?
Which emotion is most likely to lead to quick, negative reactions like boycotting a product?
Which emotion is most likely to lead to quick, negative reactions like boycotting a product?
What motivates people to avoid risks and seek safety in marketing?
What motivates people to avoid risks and seek safety in marketing?
When do consumers typically engage their system 2 thinking to avoid regret?
When do consumers typically engage their system 2 thinking to avoid regret?
Which type of emotion is most effective for leading to impulsive purchases?
Which type of emotion is most effective for leading to impulsive purchases?
What effect does surprise typically have in advertising?
What effect does surprise typically have in advertising?
Which scenario illustrates a consumer experiencing disappointment leading to system 2 thinking?
Which scenario illustrates a consumer experiencing disappointment leading to system 2 thinking?
What is a reason feelings are often used in decision-making?
What is a reason feelings are often used in decision-making?
What is a key reason consumers might research return policies before a significant purchase?
What is a key reason consumers might research return policies before a significant purchase?
What does the substitution effect imply about consumer behavior?
What does the substitution effect imply about consumer behavior?
How does the attraction effect influence consumer decisions?
How does the attraction effect influence consumer decisions?
In the compromise effect, what motivates consumers to select a middle option?
In the compromise effect, what motivates consumers to select a middle option?
What is the range effect primarily concerned with?
What is the range effect primarily concerned with?
Which statement correctly describes compensatory decision rules?
Which statement correctly describes compensatory decision rules?
What type of decision involves simple, everyday choices made with little thought?
What type of decision involves simple, everyday choices made with little thought?
What marketing strategy is effective in disrupting routine decisions to encourage brand switching?
What marketing strategy is effective in disrupting routine decisions to encourage brand switching?
In which type of decision are individuals likely to use mental shortcuts when making choices?
In which type of decision are individuals likely to use mental shortcuts when making choices?
What is the primary activity during the information search stage of consumer decision-making?
What is the primary activity during the information search stage of consumer decision-making?
What is an example of opportunity recognition in the consumer decision-making process?
What is an example of opportunity recognition in the consumer decision-making process?
Which factors are typically considered when evaluating alternatives in consumer decision-making?
Which factors are typically considered when evaluating alternatives in consumer decision-making?
What type of decision-making is characterized by high stakes and the need for thorough research?
What type of decision-making is characterized by high stakes and the need for thorough research?
Which of the following is NOT a common stage in consumer decision-making?
Which of the following is NOT a common stage in consumer decision-making?
Flashcards
Independent View
Independent View
Defining oneself based on internal thoughts, feelings, and actions. It's about being the star of your own show!🌟
Interdependent View
Interdependent View
Defining oneself through relationships with others. You're part of a big ensemble cast!🎭
Cultural Context - Independent View
Cultural Context - Independent View
Common in many Western cultures, such as the USA and Western Europe.
Cultural Context - Interdependent View
Cultural Context - Interdependent View
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Identity Focus - Independent View
Identity Focus - Independent View
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Identity Focus - Interdependent View
Identity Focus - Interdependent View
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Behavior - Independent View
Behavior - Independent View
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Behavior - Interdependent View
Behavior - Interdependent View
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Positively Valued Goals
Positively Valued Goals
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Avoiding Negative Goals
Avoiding Negative Goals
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Regulatory Focus Theory
Regulatory Focus Theory
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Promotion Focus
Promotion Focus
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Prevention Focus
Prevention Focus
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Achievement-Oriented Individual
Achievement-Oriented Individual
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Affiliation-Oriented Individual
Affiliation-Oriented Individual
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Power-Oriented Individual
Power-Oriented Individual
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System 1: Emotional Appeal
System 1: Emotional Appeal
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System 2: Anticipated Emotions
System 2: Anticipated Emotions
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Emotion: Anger
Emotion: Anger
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Emotion: Fear
Emotion: Fear
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Emotion: Joy
Emotion: Joy
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Emotion: Regret (System 2)
Emotion: Regret (System 2)
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Emotion: Disappointment (System 2)
Emotion: Disappointment (System 2)
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When do we use feelings in decisions?
When do we use feelings in decisions?
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Cognitive Dissonance
Cognitive Dissonance
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How to Reduce Dissonance: Change Behavior
How to Reduce Dissonance: Change Behavior
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How to Reduce Dissonance: Change Beliefs
How to Reduce Dissonance: Change Beliefs
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How to Reduce Dissonance: Add New Beliefs
How to Reduce Dissonance: Add New Beliefs
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Approach-Approach Conflict
Approach-Approach Conflict
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Approach-Avoidance Conflict
Approach-Avoidance Conflict
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Avoidance-Avoidance Conflict
Avoidance-Avoidance Conflict
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Consumer Behavior
Consumer Behavior
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Routine Decisions
Routine Decisions
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Limited Problem Solving
Limited Problem Solving
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Extended Problem Solving
Extended Problem Solving
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Need Recognition
Need Recognition
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Opportunity Recognition
Opportunity Recognition
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Prepurchase Search
Prepurchase Search
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Ongoing Search
Ongoing Search
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Evaluating Alternatives
Evaluating Alternatives
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Substitution Effect
Substitution Effect
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Attraction Effect
Attraction Effect
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Compromise Effect
Compromise Effect
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Range Effect
Range Effect
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Compensatory Decision Rule
Compensatory Decision Rule
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Study Notes
Evolution of Marketing
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Production Era: businesses focused on producing as much as possible, with little regard for consumer needs. Marketing played a minimal role. Advertisements focused on product features, efficiency, and availability.
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Sales Era: economies experienced rapid growth, increasing consumer demand for goods. Marketing shifted to focus on selling existing products, adapting to increased consumer demand.
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Marketing Era: technological advancements and globalization led to overproduction. Consumer preferences and economic conditions changed, resulting in decreased demand. Marketing shifted from just selling products to understanding consumer needs.
Consumer Behavior
- Consumers select, purchase, use, or dispose of products, services, and experiences to satisfy their needs and desires.
- Consumer behavior is influenced by internal factors like attention, memory, learning, attitudes, emotions, and moods. It is also influenced by external factors, such as macro-environment (cultural, economic) and micro-environment (social groups).
- The decision-making process involves recognizing a problem, gathering information, evaluating alternatives, making a choice, implementing the decision and re-evaluating the purchase.
- Consumers may be rational or irrational in their choices. Factors like brand preference, price, and information access might affect decisions.
What is Consumer Behavior?
- Consumer behavior is defined as a process or cycle through which consumers choose, buy, use, and dispose of products, services, ideas, or experiences to satisfy their needs and desires.
- Understanding how consumers make these choices helps marketers design effective campaigns and improve products/services.
Needs vs Wants
- Needs: Basic biological requirements (physiological and survival needs) required for physical and mental health.
- Wants: Non-essential desires influenced by external factors, such as culture, social trends, and advertisements.
Perception
- Perception is the process by which individuals organize and interpret stimuli into a meaningful picture of the world.
- Sensory inputs are received, organized and interpreted.
- A hierarchy of senses is established. Vision takes the most importance.
- Perception is influenced by factors like absolute thresholds and just noticeable differences (JND).
- Important for successful marketing as it determines how a product is perceived. Marketers design marketing strategies around how consumers perceive products and services.
Sensory Marketing
- Sensory marketing is a marketing strategy that engages consumers' senses.
- Involves using sights, sounds, smells, tastes, and textures to influence a customer’s perception, judgment and behavior.
- Used to improve consumer perception of a product or service.
Motivation
- Motivation is an internal drive that compels individuals to take action to satisfy a need.
- Motivations are driven by tension caused by unsatisfied needs or desires, and consumers strive to reduce that tension.
- There are several types of needs that drive behavior, including utilitarian, hedonic and psychological needs.
- Motivational conflicts can exist between different desires. Examples of such are: approach-approach, approach-avoidance, avoidance-avoidance.
Learning Theories
- Classical Conditioning: associating a neutral stimulus with an involuntary response to create a learned response.
- Operant Conditioning: associating a behavior with its consequences to reinforce a desired response.
Types of Decision Making
- Routine Decisions: Simple, everyday choices made with little thought.
- Limited Problem Solving: Quick decisions but with slightly more thought using mental shortcuts.
- Extended Problem Solving: Important, high-stakes decisions requiring extensive research and comparison of choices.
- Stages of decision-making: problem recognition, information search, alternative evaluation, and purchase.
Social Influence
- Social influence is the ways people's thoughts, behaviors, and feelings are affected by others.
- Factors like conformity, compliance, and obedience can influence decisions.
- People look to social proof to guide their decisions.
Self-Concept
- Self-concept includes an individual’s thoughts, feelings about themselves.
- The self is a complex concept that is developed across the lifespan and is influenced by factors like society and culture.
- Three parts of self-concept: content (physical, personality, values), intensity (how deeply a person identifies with traits/roles), and valence (emotional significance).
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