Podcast
Questions and Answers
What happens if the Nomad modem is not returned within the 14-day Grace Period?
What happens if the Nomad modem is not returned within the 14-day Grace Period?
- Your subscription will be paused indefinitely.
- Your subscription will be immediately canceled.
- You will be eligible for a refund.
- You will continue to be billed until the modem is returned. (correct)
How long after receiving RMA instructions does the Grace Period last?
How long after receiving RMA instructions does the Grace Period last?
- 14 days (correct)
- 21 days
- 30 days
- 7 days
What action may Nomad Internet take if the modem is not received within 30 days of RMA instructions?
What action may Nomad Internet take if the modem is not received within 30 days of RMA instructions?
- Resume billing at a reduced rate.
- Pursue further collections or take legal action. (correct)
- Enhance your internet services permanently.
- Provide additional Grace Period extensions.
When can a Nomad member request to cancel their service?
When can a Nomad member request to cancel their service?
What is required before returning the Nomad modem?
What is required before returning the Nomad modem?
Flashcards
Modem Return Policy
Modem Return Policy
Nomad Internet requires returning the modem before cancelling service.
Cancellation Grace Period
Cancellation Grace Period
A 14-day period after RMA instructions where service is paused.
Modem Return Deadline
Modem Return Deadline
Modem must be returned within 30 days of receiving RMA instructions, or further action might be taken.
Unreturned Modem Impact
Unreturned Modem Impact
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Prepaid Return Label
Prepaid Return Label
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Study Notes
Modem Return Procedure
- Contact Nomad Internet before returning modem.
- Subscription cancellation possible only after modem return.
- 14-day grace period after receiving RMA instructions and return label.
- Subscription will pause during grace period.
- If modem not returned within 14 days, subscription resumes and billing continues.
- 30-day maximum return window; after that, legal action or collection may occur.
- Consult Nomad Internet's cancellation and refund policy for more details.
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