Do I Need an RMA Before Returning My Modem?
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Questions and Answers

What happens if the Nomad modem is not returned within the 14-day Grace Period?

  • Your subscription will be paused indefinitely.
  • Your subscription will be immediately canceled.
  • You will be eligible for a refund.
  • You will continue to be billed until the modem is returned. (correct)

    • How long after receiving RMA instructions does the Grace Period last?

  • 14 days (correct)
  • 21 days
  • 30 days
  • 7 days

    • What action may Nomad Internet take if the modem is not received within 30 days of RMA instructions?

  • Resume billing at a reduced rate.
  • Pursue further collections or take legal action. (correct)
  • Enhance your internet services permanently.
  • Provide additional Grace Period extensions.

    • When can a Nomad member request to cancel their service?

    <p>Any time, regardless of modem return status.</p> Signup and view all the answers

    What is required before returning the Nomad modem?

    <p>Contacting Nomad Internet for RMA instructions.</p> Signup and view all the answers

    Study Notes

    Modem Return Procedure

    • Contact Nomad Internet before returning modem.
    • Subscription cancellation possible only after modem return.
    • 14-day grace period after receiving RMA instructions and return label.
    • Subscription will pause during grace period.
    • If modem not returned within 14 days, subscription resumes and billing continues.
    • 30-day maximum return window; after that, legal action or collection may occur.
    • Consult Nomad Internet's cancellation and refund policy for more details.

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