Recommended First Arrival Algorithm
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Questions and Answers

What criteria does the Recommended First Arrival algorithm use to select a crew member for a task?

  • Total time of the current task completion + travel time (correct)
  • Notification time
  • Crew roles only
  • Crew Shifts

    • In the Recommended First Arrival algorithm, what happens if the first crew member does not accept the task?

  • The task is canceled
  • The task is postponed
  • The task is reassigned to the next nearest crew member (correct)
  • The task is reassigned to the same crew member

    • What is the consequence if a work order is not accepted or rejected within the SLA set for Mobile P1 work order alerts?

  • The work order is canceled
  • The work order remains pending indefinitely
  • The system automatically assigns it to another technician (correct)
  • The work order is escalated to management

    • What message does the system show when a technician tries to accept or reject a work order that is already assigned to another technician?

    <p>'This work order is already assigned to a technician'</p> Signup and view all the answers

    How does the Recommended First Arrival algorithm handle the situation when a technician fails to respond within the Acknowledgment SLA?

    <p>It moves to the next crew member in the Round Robin process</p> Signup and view all the answers

    What determines the order in which crews are picked by the Recommended First Arrival algorithm?

    <p>All of the above</p> Signup and view all the answers

    In the Recommended First Arrival algorithm, how are crews sorted once they are picked?

    <p>In the order of their travel time</p> Signup and view all the answers

    What action does the Recommended First Arrival algorithm take if a crew member rejects a work order during the plan runs?

    <p>Moves to the next nearest crew member</p> Signup and view all the answers

    How does the Recommended First Arrival algorithm determine which technician the work order will be assigned to if it is not accepted or rejected within the SLA?

    <p>Through a round-robin selection</p> Signup and view all the answers

    What is the purpose of the Acknowledgment SLA in the Recommended First Arrival algorithm?

    <p>To prompt timely responses from technicians</p> Signup and view all the answers

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