10 Questions
What criteria does the Recommended First Arrival algorithm use to select a crew member for a task?
Total time of the current task completion + travel time
In the Recommended First Arrival algorithm, what happens if the first crew member does not accept the task?
The task is reassigned to the next nearest crew member
What is the consequence if a work order is not accepted or rejected within the SLA set for Mobile P1 work order alerts?
The system automatically assigns it to another technician
What message does the system show when a technician tries to accept or reject a work order that is already assigned to another technician?
'This work order is already assigned to a technician'
How does the Recommended First Arrival algorithm handle the situation when a technician fails to respond within the Acknowledgment SLA?
It moves to the next crew member in the Round Robin process
What determines the order in which crews are picked by the Recommended First Arrival algorithm?
All of the above
In the Recommended First Arrival algorithm, how are crews sorted once they are picked?
In the order of their travel time
What action does the Recommended First Arrival algorithm take if a crew member rejects a work order during the plan runs?
Moves to the next nearest crew member
How does the Recommended First Arrival algorithm determine which technician the work order will be assigned to if it is not accepted or rejected within the SLA?
Through a round-robin selection
What is the purpose of the Acknowledgment SLA in the Recommended First Arrival algorithm?
To prompt timely responses from technicians
Learn about the demand-based algorithm that selects the supply able to address a task first by considering total time of task completion and travel time, crew roles, zones, and shifts. Notifications are sent to crew members in a round-robin fashion.
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