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Questions and Answers
What criteria does the Recommended First Arrival algorithm use to select a crew member for a task?
What criteria does the Recommended First Arrival algorithm use to select a crew member for a task?
- Total time of the current task completion + travel time (correct)
- Notification time
- Crew roles only
- Crew Shifts
In the Recommended First Arrival algorithm, what happens if the first crew member does not accept the task?
In the Recommended First Arrival algorithm, what happens if the first crew member does not accept the task?
- The task is canceled
- The task is postponed
- The task is reassigned to the next nearest crew member (correct)
- The task is reassigned to the same crew member
What is the consequence if a work order is not accepted or rejected within the SLA set for Mobile P1 work order alerts?
What is the consequence if a work order is not accepted or rejected within the SLA set for Mobile P1 work order alerts?
- The work order is canceled
- The work order remains pending indefinitely
- The system automatically assigns it to another technician (correct)
- The work order is escalated to management
What message does the system show when a technician tries to accept or reject a work order that is already assigned to another technician?
What message does the system show when a technician tries to accept or reject a work order that is already assigned to another technician?
How does the Recommended First Arrival algorithm handle the situation when a technician fails to respond within the Acknowledgment SLA?
How does the Recommended First Arrival algorithm handle the situation when a technician fails to respond within the Acknowledgment SLA?
What determines the order in which crews are picked by the Recommended First Arrival algorithm?
What determines the order in which crews are picked by the Recommended First Arrival algorithm?
In the Recommended First Arrival algorithm, how are crews sorted once they are picked?
In the Recommended First Arrival algorithm, how are crews sorted once they are picked?
What action does the Recommended First Arrival algorithm take if a crew member rejects a work order during the plan runs?
What action does the Recommended First Arrival algorithm take if a crew member rejects a work order during the plan runs?
How does the Recommended First Arrival algorithm determine which technician the work order will be assigned to if it is not accepted or rejected within the SLA?
How does the Recommended First Arrival algorithm determine which technician the work order will be assigned to if it is not accepted or rejected within the SLA?
What is the purpose of the Acknowledgment SLA in the Recommended First Arrival algorithm?
What is the purpose of the Acknowledgment SLA in the Recommended First Arrival algorithm?
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