Podcast
Questions and Answers
Active listening involves checking with the speaker to ensure that a statement has been correctly heard and understood.
Active listening involves checking with the speaker to ensure that a statement has been correctly heard and understood.
True
Non-verbal communication does not play a role in active listening.
Non-verbal communication does not play a role in active listening.
False
Interrupting the speaker is encouraged in active listening.
Interrupting the speaker is encouraged in active listening.
False
In active listening, the listener should respond in a way that encourages respect and understanding.
In active listening, the listener should respond in a way that encourages respect and understanding.
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In active listening, it is important to give the speaker undivided attention and acknowledge the message.
In active listening, it is important to give the speaker undivided attention and acknowledge the message.
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Active listening is a passive process that occurs even while we sleep.
Active listening is a passive process that occurs even while we sleep.
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Selective listening involves filtering out irrelevant or less important information and focusing on the key points.
Selective listening involves filtering out irrelevant or less important information and focusing on the key points.
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Empathetic listening involves trying to understand the speaker's perspective and emotions.
Empathetic listening involves trying to understand the speaker's perspective and emotions.
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Top-down listening strategy relies on the language in the message to create meaning.
Top-down listening strategy relies on the language in the message to create meaning.
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Listening comprehension is an insignificant skill in effective communication.
Listening comprehension is an insignificant skill in effective communication.
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Study Notes
Active Listening
- Involves checking with the speaker to ensure correct understanding of a statement
- Requires undivided attention and acknowledgment of the message
- Encourages a response that promotes respect and understanding
- Is an active process, not passive, and does not occur automatically, even when not actively engaged
Non-Verbal Communication
- Plays a role in active listening
Interrupting in Active Listening
- Not encouraged, as it disrupts the communication process
Selective Listening
- Involves filtering out irrelevant information and focusing on key points
Empathetic Listening
- Aims to understand the speaker's perspective and emotions
Top-Down Listening Strategy
- Relies on the language in the message to create meaning
Listening Comprehension
- A significant skill in effective communication
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Description
Test your understanding of the receptive macro skill of listening and the concept of active listening. Explore the ability to accurately receive and interpret messages, as well as the skills involved in active listening such as paying attention and acknowledging the message.
