Questions and Answers
Active listening involves checking with the speaker to ensure that a statement has been correctly heard and understood.
True
Non-verbal communication does not play a role in active listening.
False
Interrupting the speaker is encouraged in active listening.
False
In active listening, the listener should respond in a way that encourages respect and understanding.
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In active listening, it is important to give the speaker undivided attention and acknowledge the message.
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Active listening is a passive process that occurs even while we sleep.
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Selective listening involves filtering out irrelevant or less important information and focusing on the key points.
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Empathetic listening involves trying to understand the speaker's perspective and emotions.
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Top-down listening strategy relies on the language in the message to create meaning.
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Listening comprehension is an insignificant skill in effective communication.
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Study Notes
Active Listening
- Involves checking with the speaker to ensure correct understanding of a statement
- Requires undivided attention and acknowledgment of the message
- Encourages a response that promotes respect and understanding
- Is an active process, not passive, and does not occur automatically, even when not actively engaged
Non-Verbal Communication
- Plays a role in active listening
Interrupting in Active Listening
- Not encouraged, as it disrupts the communication process
Selective Listening
- Involves filtering out irrelevant information and focusing on key points
Empathetic Listening
- Aims to understand the speaker's perspective and emotions
Top-Down Listening Strategy
- Relies on the language in the message to create meaning
Listening Comprehension
- A significant skill in effective communication
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