Quantitative Process Analysis Techniques Quiz
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Questions and Answers

In quantitative process analysis, which measure represents the time between the start and completion of a process instance?

  • Cycle time (correct)
  • Time taken by non-value-adding activities
  • Waiting time
  • Processing time

    • What does resource utilization indicate in the context of quantitative process analysis?

  • Time spent per resource on process work
  • Time available per resource for process work
  • Cost of tangible or intangible resources used per process instance
  • On average resources are idle 40% of their allocated time (correct)

    • Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?

  • Per-instance cost
  • Cost of waste
  • Resource cost (correct)
  • Cost of value-adding activities

    • In the context of quantitative process analysis, what does cycle time efficiency refer to?

    <p>Cycle time efficiency</p> Signup and view all the answers

    What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

    <p>Root-Cause Analysis</p> Signup and view all the answers

    What happens to waiting time when the resource utilization is greater than 90%?

    <p>It increases steeply</p> Signup and view all the answers

    What is the performance measure defined for the variable 'customer served in < 30 min'?

    <p>ST30 = % of customers served in &lt; 30 min</p> Signup and view all the answers

    Which reference model provides performance measures for IT service management processes?

    <p>ITIL - Information Technology Infrastructure Library</p> Signup and view all the answers

    What is the equation for flow analysis of cycle time involving parallel paths?

    <p>$CT = T1+T2+…+TN$</p> Signup and view all the answers

    What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?

    <p>$Cycle time = 29$</p> Signup and view all the answers

    In the context of quantitative process analysis, what does cycle time variance measure?

    <p>The variability or spread in the time taken to complete a process</p> Signup and view all the answers

    What is the equation for flow analysis of cycle time involving alternative paths?

    <p>$Cycle time = 10 + 20/0.8$</p> Signup and view all the answers

    What does the term 'CTE' stand for in the context of flow analysis?

    <p>Cycle Time Efficiency</p> Signup and view all the answers

    What is the purpose of identifying performance measures for each process in quantitative process analysis?

    <p>To formulate process performance objectives</p> Signup and view all the answers

    In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?

    <p>American Productivity and Quality Council (APQC)</p> Signup and view all the answers

    In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?

    <p>Cycle time</p> Signup and view all the answers

    What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

    <p>Root-Cause Analysis</p> Signup and view all the answers

    Which reference model provides performance measures for IT service management processes?

    <p>Flow analysis</p> Signup and view all the answers

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