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Questions and Answers
In quantitative process analysis, which measure represents the time between the start and completion of a process instance?
In quantitative process analysis, which measure represents the time between the start and completion of a process instance?
- Cycle time (correct)
- Time taken by non-value-adding activities
- Waiting time
- Processing time
What does resource utilization indicate in the context of quantitative process analysis?
What does resource utilization indicate in the context of quantitative process analysis?
- Time spent per resource on process work
- Time available per resource for process work
- Cost of tangible or intangible resources used per process instance
- On average resources are idle 40% of their allocated time (correct)
Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?
Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?
- Per-instance cost
- Cost of waste
- Resource cost (correct)
- Cost of value-adding activities
In the context of quantitative process analysis, what does cycle time efficiency refer to?
In the context of quantitative process analysis, what does cycle time efficiency refer to?
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
What happens to waiting time when the resource utilization is greater than 90%?
What happens to waiting time when the resource utilization is greater than 90%?
What is the performance measure defined for the variable 'customer served in < 30 min'?
What is the performance measure defined for the variable 'customer served in < 30 min'?
Which reference model provides performance measures for IT service management processes?
Which reference model provides performance measures for IT service management processes?
What is the equation for flow analysis of cycle time involving parallel paths?
What is the equation for flow analysis of cycle time involving parallel paths?
What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?
What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?
In the context of quantitative process analysis, what does cycle time variance measure?
In the context of quantitative process analysis, what does cycle time variance measure?
What is the equation for flow analysis of cycle time involving alternative paths?
What is the equation for flow analysis of cycle time involving alternative paths?
What does the term 'CTE' stand for in the context of flow analysis?
What does the term 'CTE' stand for in the context of flow analysis?
What is the purpose of identifying performance measures for each process in quantitative process analysis?
What is the purpose of identifying performance measures for each process in quantitative process analysis?
In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?
In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?
In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?
In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
Which reference model provides performance measures for IT service management processes?
Which reference model provides performance measures for IT service management processes?
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