Quantitative Process Analysis Techniques Quiz

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In quantitative process analysis, which measure represents the time between the start and completion of a process instance?

Cycle time (correct)

Time taken by non-value-adding activities

Waiting time

Processing time

What does resource utilization indicate in the context of quantitative process analysis?

Time spent per resource on process work

Time available per resource for process work

Cost of tangible or intangible resources used per process instance

On average resources are idle 40% of their allocated time (correct)

Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?

Per-instance cost

Cost of waste

Resource cost (correct)

Cost of value-adding activities

In the context of quantitative process analysis, what does cycle time efficiency refer to?

Cycle time efficiency Signup and view all the answers

What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

Root-Cause Analysis Signup and view all the answers

What happens to waiting time when the resource utilization is greater than 90%?

It increases steeply Signup and view all the answers

What is the performance measure defined for the variable 'customer served in < 30 min'?

ST30 = % of customers served in < 30 min Signup and view all the answers

Which reference model provides performance measures for IT service management processes?

ITIL - Information Technology Infrastructure Library Signup and view all the answers

What is the equation for flow analysis of cycle time involving parallel paths?

$CT = T1+T2+…+TN$ Signup and view all the answers

What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?

$Cycle time = 29$ Signup and view all the answers

In the context of quantitative process analysis, what does cycle time variance measure?

The variability or spread in the time taken to complete a process Signup and view all the answers

What is the equation for flow analysis of cycle time involving alternative paths?

$Cycle time = 10 + 20/0.8$ Signup and view all the answers

What does the term 'CTE' stand for in the context of flow analysis?

Cycle Time Efficiency Signup and view all the answers

What is the purpose of identifying performance measures for each process in quantitative process analysis?

To formulate process performance objectives Signup and view all the answers

In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?

American Productivity and Quality Council (APQC) Signup and view all the answers

In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?

Cycle time Signup and view all the answers

What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

Root-Cause Analysis Signup and view all the answers

Which reference model provides performance measures for IT service management processes?

Flow analysis Signup and view all the answers

Quantitative Process Analysis Techniques Quiz

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Questions and Answers

In quantitative process analysis, which measure represents the time between the start and completion of a process instance?

What does resource utilization indicate in the context of quantitative process analysis?

Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?

In the context of quantitative process analysis, what does cycle time efficiency refer to?

What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

What happens to waiting time when the resource utilization is greater than 90%?

What is the performance measure defined for the variable 'customer served in < 30 min'?

Which reference model provides performance measures for IT service management processes?

What is the equation for flow analysis of cycle time involving parallel paths?

What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?

In the context of quantitative process analysis, what does cycle time variance measure?

What is the equation for flow analysis of cycle time involving alternative paths?

What does the term 'CTE' stand for in the context of flow analysis?

What is the purpose of identifying performance measures for each process in quantitative process analysis?

In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?

In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?

What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

Which reference model provides performance measures for IT service management processes?

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