Quality Management Standards and QMS

<p>To ensure products meet customer expectations (C)</p> Signup and view all the answers

<p>Limits on innovation (B)</p> Signup and view all the answers

<p>Identifying process inefficiencies (D)</p> Signup and view all the answers

<p>Shift away from actual quality practices (C)</p> Signup and view all the answers

<p>Standardizing operating procedures (D)</p> Signup and view all the answers

<p>Improved adherence to industry best practices (B)</p> Signup and view all the answers

<p>Understanding customer value (D)</p> Signup and view all the answers

<p>Through a proactive approach to risk identification (A)</p> Signup and view all the answers

<p>It fosters a culture of learning and development (B)</p> Signup and view all the answers

<p>Flow (B)</p> Signup and view all the answers

<p>Enhanced brand image and credibility (D)</p> Signup and view all the answers

<p>By embracing a 'pull' system (B)</p> Signup and view all the answers

<p>Minimized disruptions and avoidance of potential issues (C)</p> Signup and view all the answers

<p>Quality management and assurance (A)</p> Signup and view all the answers

<p>ISO 9001:2015 (A)</p> Signup and view all the answers

<p>Environmental impact (A)</p> Signup and view all the answers

<p>ISO 14000 (A)</p> Signup and view all the answers

<p>Increased efficiency and productivity (A)</p> Signup and view all the answers

<p>ISO 13485 (D)</p> Signup and view all the answers

<p>Engagement of people (C)</p> Signup and view all the answers

<p>Enhancement of market reputation (A)</p> Signup and view all the answers

<p>Constantly engaging in the problem-solving process (C)</p> Signup and view all the answers

<p>Motion (C)</p> Signup and view all the answers

<p>Reduced efficiency in production (C)</p> Signup and view all the answers

<p>Material surplus (C)</p> Signup and view all the answers

<p>To reduce costs using minimal resources (C)</p> Signup and view all the answers

<p>By improving management of human potential (D)</p> Signup and view all the answers

<p>Streamlined processes (D)</p> Signup and view all the answers

<p>Advantages of the production methodology (D)</p> Signup and view all the answers

<p>High implementation cost (A)</p> Signup and view all the answers

<p>Retail (C)</p> Signup and view all the answers

<p>Only good parts are produced, with no stop time (C)</p> Signup and view all the answers

<p>Productivity loss (B)</p> Signup and view all the answers

<p>Total available time minus both setup and breakdown losses (D)</p> Signup and view all the answers

<p>To reduce waste and improve production times (C)</p> Signup and view all the answers

<p>OEE = Availability% x Performance% x Quality% (B)</p> Signup and view all the answers

<p>Breakdowns (B)</p> Signup and view all the answers

<p>To establish a framework for managing business activities (D)</p> Signup and view all the answers

<p>Minimizing employee training requirements (B)</p> Signup and view all the answers

<p>Re-evaluate processes and products (B)</p> Signup and view all the answers

<p>Goals and baseline (C)</p> Signup and view all the answers

<p>To ensure procedures meet quality standards (A)</p> Signup and view all the answers

<p>Increased customer satisfaction and loyalty (A)</p> Signup and view all the answers

<p>Controlling, measuring, and monitoring the output (A)</p> Signup and view all the answers

<p>Deploy the quality management system (C)</p> Signup and view all the answers

A framework for how a business manages its activities, specifying how to make products, manage processes, or provide services.

Details of requirements, specifications, guidelines, and characteristics that products, services, and processes must meet to ensure their quality, fit for purpose, and user needs.

Reviewing system findings, evaluating processes and products, re-evaluating processes and products, setting goals, determining standards, determining procedures for meeting standards, controlling outputs, identifying improvement areas, organizing documentation, training employees, and deploying the system.

Analyzing the outcomes and results of existing quality management systems.

Establishing aims and starting points for quality improvements.

Establishing the steps and processes to achieve the desired quality standards.

Monitoring products or services to ensure they meet predetermined quality standards.

Finding weaknesses or areas where the quality management system can be strengthened.

An organized system of policies, processes, and procedures to ensure products/services consistently meet customer and regulatory needs.

Ensuring products & services meet a standard, reducing defects and variation to satisfy customer needs.

Ensuring company adherence to industry rules and standards to avoid issues and penalties.

Optimizing procedures to reduce waste and improve efficiency for better resource usage.

Products or services that are similar and meet standards

Meeting or exceeding customer expectations.

A superiority over rivals in terms of quality, price, or service

Implementing standards can have drawbacks such as cost, rigidity, and potential employee resistance.

A globally recognized set of standards covering various aspects of business, including quality, environmental, and safety management.

A set of standards focusing on quality management and quality assurance in businesses.

Specifies the requirements for a quality management system that businesses can use to control their quality.

Key guiding principles for ISO QMS, including engagement of people and customer focus.

An important principle for businesses in quality management to understand their customers' needs.

Implementing a quality management system, like ISO 9001, leads to increased efficiency, productivity, and a competitive edge.

All members of an organization taking active part in quality management.

Following ISO standards ensures organizations adhere to industry best practices, staying ahead of regulatory changes.

ISO encourages a proactive approach to identifying and managing risks, improving decision-making and resilience.

Implementing preventive actions and controls helps organizations avoid potential issues and minimize disruptions.

ISO certification provides clear guidelines and responsibilities, enhancing employee understanding and performance.

Continuous improvement processes and regular audits foster a culture of learning and development, leading to higher employee morale and retention.

ISO standards emphasize continuous improvement, encouraging organizations to regularly assess and enhance their processes.

ISO certification enhances an organization's reputation, signaling to stakeholders that the company is committed to quality and excellence.

Being ISO certified can differentiate an organization from its competitors, providing a marketing edge and increasing customer confidence.

The relentless pursuit of perfection through continuous improvement of processes to maximize customer value.

Activities that consume resources without adding value for the customer.

Eight categories of waste identified in Lean: Motion, Over-processing, Extra-processing, Defects, Transport, Human Potential, Waiting, and Inventory.

Unnecessary movement of people, equipment, or materials during production.

Doing more work than necessary to create a valuable product.

Improving quality, reducing delivery times, optimizing work processes, and reducing costs by eliminating waste.

Improved quality, streamlined processes, increased productivity, higher employee satisfaction, and reduced costs.

Before implementing Lean manufacturing, analyze its potential advantages to align expectations with reality.

A production methodology focused on eliminating waste and improving efficiency, often used in manufacturing but also applicable to other industries like healthcare, software development, and project management.

Potential drawbacks of Lean Manufacturing include difficulties with equipment failure, supplier issues, employee resistance, and high implementation costs.

A metric used to measure manufacturing productivity by calculating the percentage of time a machine is truly productive, considering availability, performance, and quality.

A comprehensive approach to equipment maintenance that emphasizes prevention and continuous improvement, aiming to maximize equipment uptime and productivity.

TPM identifies six major losses that affect OEE: breakdowns, changeovers, minor stoppages, reduced speed, defects, and setup scrap.

The percentage of time the machine is available for production within a shift, calculated by subtracting time lost due to breakdowns and setups from the total available time.

The percentage of time a machine operates at its designed speed, calculated by subtracting time lost due to reduced speed.

The percentage of good parts produced, calculated by subtracting the number of defects divided by the total number of parts produced.