Quality Management Principles Quiz
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Quality Management Principles Quiz

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Questions and Answers

What is primarily measured by the concept of quality?

  • Aesthetic appeal of products
  • Degree of excellence compared to specifications (correct)
  • Cost reduction in production processes
  • Environmental impact of services

    • Which of the following is NOT one of Deming's 14 Points?

  • Institute training on the job
  • Constantly innovate marketing strategies (correct)
  • Eliminate slogans & exhortations
  • Create constancy of purpose to improve product & service

    • What is the cornerstone of Crosby's concept of quality?

  • The performance standard is based on customer satisfaction
  • The system of quality is inspection
  • The price of quality is always cheaper
  • The definition of quality is conformance to requirements (correct)

    • What is the primary purpose of quality control?

    <p>To determine what to control and take action</p> Signup and view all the answers

    According to Juran's Quality Trilogy, which phase focuses on identifying customer needs?

    <p>Quality Planning</p> Signup and view all the answers

    Which of the following ISO standards specifically concerns environmental certification?

    <p>ISO 14000</p> Signup and view all the answers

    Which of the following accurately represents Crosby's view on defects?

    <p>Education can eliminate defects</p> Signup and view all the answers

    What is emphasized in Deming's point about 'driving out fear'?

    <p>Creating an open environment for communication</p> Signup and view all the answers

    What is one of the categories measured by the Malcolm Baldrige National Quality Award?

    <p>Customer &amp; market focus</p> Signup and view all the answers

    How frequently does ISO require a review of its standards?

    <p>Every five years</p> Signup and view all the answers

    Which point is included in Deming's approach to eliminate excessive costs?

    <p>End the practice of awarding business based on price</p> Signup and view all the answers

    What does Juran's concept of cost of poor quality refer to?

    <p>The price of nonconformance with quality expectations</p> Signup and view all the answers

    Which organization adopted the ISO 9000 standards in the US?

    <p>ANSI and ASQ</p> Signup and view all the answers

    What is the goal of Deming's point regarding breaking down barriers between departments?

    <p>To facilitate greater efficiency and teamwork</p> Signup and view all the answers

    What is the main goal of the Malcolm Baldrige National Quality Award?

    <p>To stimulate organizations to improve quality</p> Signup and view all the answers

    Which of the following components is not part of the quality improvement process?

    <p>Increase sales revenue</p> Signup and view all the answers

    Which concept emphasizes that quality issues can be prevented rather than corrected?

    <p>Quality Prevention</p> Signup and view all the answers

    What does the term 'generic management system standards' refer to?

    <p>Standards that can be applied universally across various industries</p> Signup and view all the answers

    Which of the following is a focus area in the Malcolm Baldrige award's criteria for evaluation?

    <p>Human resource focus</p> Signup and view all the answers

    Which of the following best describes the ISO 9000 standards?

    <p>They are voluntary but recognized worldwide.</p> Signup and view all the answers

    What is the primary focus of the second absolute of quality as defined by Crosby?

    <p>Use statistical process control as a prevention tool</p> Signup and view all the answers

    Which point of Deming emphasizes continuous improvement in production and service systems?

    <p>Constantly improve the production &amp; service system</p> Signup and view all the answers

    In Juran's Quality Trilogy, which phase is critical for developing products that meet customer needs?

    <p>Quality Planning</p> Signup and view all the answers

    Which of the following is the performance standard specified by Crosby?

    <p>The performance standard is zero defects</p> Signup and view all the answers

    What is the focus of Deming's point regarding the elimination of quotas?

    <p>To prioritize quality over quantity</p> Signup and view all the answers

    What is referred to as the price of nonconformance in Juran's contributions?

    <p>The financial loss from defective products</p> Signup and view all the answers

    According to Deming, what is essential for driving out fear in the workplace?

    <p>Encouraging open communication and trust</p> Signup and view all the answers

    Which of the following best represents a goal of Juran's quality improvement activities?

    <p>Identify and fulfill customer needs effectively</p> Signup and view all the answers

    What does the term 'conformance to requirements' indicate in Crosby's absolutes of quality?

    <p>Meeting predefined specifications in production</p> Signup and view all the answers

    What aspect of quality does Deming's principle of 'putting everyone to work' address?

    <p>Engaging all employees in the quality transformation process</p> Signup and view all the answers

    Which ISO standard family is associated with quality certification?

    <p>ISO 9000</p> Signup and view all the answers

    What is the primary purpose of quality improvement initiatives?

    <p>To show the need for improvement and implement remedies</p> Signup and view all the answers

    Which category is NOT part of the Malcolm Baldrige National Quality Award evaluation framework?

    <p>Project management</p> Signup and view all the answers

    Which organization oversees the review of ISO standards every five years?

    <p>ISO</p> Signup and view all the answers

    The impetus for the formation of the Malcolm Baldrige National Quality Award was primarily to:

    <p>Stimulate firms to improve and recognize quality achievements</p> Signup and view all the answers

    Which of the following represents a key aspect of quality control?

    <p>Interpreting performance measurement differences</p> Signup and view all the answers

    What does the term 'generic management system standards' imply about ISO standards?

    <p>They can be tailored to various organizations</p> Signup and view all the answers

    Which of the following objectives does NOT align with the goals of the Malcolm Baldrige National Quality Award?

    <p>Establish stringent regulations for industries</p> Signup and view all the answers

    What is the primary focus area of ISO 14000 standards?

    <p>Environmental management and sustainability</p> Signup and view all the answers

    What is a critical component of measuring performance in quality control?

    <p>Interpreting the differences between expected and actual performance</p> Signup and view all the answers

    Study Notes

    Quality Definition

    • Quality is a measure of how good something is, often based on its intended purpose, how well it meets specifications and requirements, and how well it satisfies user needs and expectations
    • In a business context, high quality is often associated with producing goods and delivering services without defects that consistently meet customer needs

    Deming’s 14 Points

    • Create constancy of purpose to improve product and service (continuously improve!)
    • Adopt the new philosophy (change from an inspection-based mindset to a prevention-based mindset)
    • Cease dependence on mass inspection (move away from inspecting for defects, toward preventing them)

    Crosby’s Contributions

    • Definition of quality: Conformance to requirements
    • System of quality: Focus on prevention
    • Performance standard: Zero defects
    • Measure of quality: Price of nonconformance

    Juran’s Contributions

    • Quality planning: Identify customers and their needs, develop products that satisfy those needs
    • Quality control: Establish standards, measure performance, and take action based on the difference between desired and actual performance
    • Quality improvement: Identify opportunities for improvement, implement remedies, and maintain improvements

    ISO 9000 and 14000

    • ISO stands for International Organization for Standardization, based in Switzerland with 162 member countries
    • ISO 9000 focuses on quality certification for production
    • ISO 14000 focuses on environmental certification for production
    • ISO standards are voluntary and reviewed every five years
    • ISO standards are widely recognized as generic management system standards
    • ISO 9000 standards have been adopted by ANSI and ASQ in the US

    Malcolm Baldrige National Quality Award

    • Established by the US Government in 1987, the award is designed to:
      • Stimulate firms to improve
      • Recognize firms for quality achievements
      • Establish guidelines for organizations to evaluate their quality improvement
    • The award considers seven categories:
      • Leadership
      • Strategic planning
      • Customer and market focus
      • Information and analysis
      • Human resource focus
      • Process management
      • Business results

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    Related Documents

    Quality Management PDF

    Description

    Test your knowledge on key concepts of quality management, including the philosophies of Deming, Juran, and Crosby. This quiz covers important standards like ISO and frameworks such as the Malcolm Baldrige National Quality Award. Assess your understanding of quality control and continuous improvement.

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