Podcast
Questions and Answers
What is primarily measured by the concept of quality?
What is primarily measured by the concept of quality?
Which of the following is NOT one of Deming's 14 Points?
Which of the following is NOT one of Deming's 14 Points?
What is the cornerstone of Crosby's concept of quality?
What is the cornerstone of Crosby's concept of quality?
What is the primary purpose of quality control?
What is the primary purpose of quality control?
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According to Juran's Quality Trilogy, which phase focuses on identifying customer needs?
According to Juran's Quality Trilogy, which phase focuses on identifying customer needs?
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Which of the following ISO standards specifically concerns environmental certification?
Which of the following ISO standards specifically concerns environmental certification?
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Which of the following accurately represents Crosby's view on defects?
Which of the following accurately represents Crosby's view on defects?
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What is emphasized in Deming's point about 'driving out fear'?
What is emphasized in Deming's point about 'driving out fear'?
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What is one of the categories measured by the Malcolm Baldrige National Quality Award?
What is one of the categories measured by the Malcolm Baldrige National Quality Award?
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How frequently does ISO require a review of its standards?
How frequently does ISO require a review of its standards?
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Which point is included in Deming's approach to eliminate excessive costs?
Which point is included in Deming's approach to eliminate excessive costs?
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What does Juran's concept of cost of poor quality refer to?
What does Juran's concept of cost of poor quality refer to?
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Which organization adopted the ISO 9000 standards in the US?
Which organization adopted the ISO 9000 standards in the US?
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What is the goal of Deming's point regarding breaking down barriers between departments?
What is the goal of Deming's point regarding breaking down barriers between departments?
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What is the main goal of the Malcolm Baldrige National Quality Award?
What is the main goal of the Malcolm Baldrige National Quality Award?
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Which of the following components is not part of the quality improvement process?
Which of the following components is not part of the quality improvement process?
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Which concept emphasizes that quality issues can be prevented rather than corrected?
Which concept emphasizes that quality issues can be prevented rather than corrected?
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What does the term 'generic management system standards' refer to?
What does the term 'generic management system standards' refer to?
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Which of the following is a focus area in the Malcolm Baldrige award's criteria for evaluation?
Which of the following is a focus area in the Malcolm Baldrige award's criteria for evaluation?
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Which of the following best describes the ISO 9000 standards?
Which of the following best describes the ISO 9000 standards?
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What is the primary focus of the second absolute of quality as defined by Crosby?
What is the primary focus of the second absolute of quality as defined by Crosby?
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Which point of Deming emphasizes continuous improvement in production and service systems?
Which point of Deming emphasizes continuous improvement in production and service systems?
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In Juran's Quality Trilogy, which phase is critical for developing products that meet customer needs?
In Juran's Quality Trilogy, which phase is critical for developing products that meet customer needs?
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Which of the following is the performance standard specified by Crosby?
Which of the following is the performance standard specified by Crosby?
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What is the focus of Deming's point regarding the elimination of quotas?
What is the focus of Deming's point regarding the elimination of quotas?
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What is referred to as the price of nonconformance in Juran's contributions?
What is referred to as the price of nonconformance in Juran's contributions?
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According to Deming, what is essential for driving out fear in the workplace?
According to Deming, what is essential for driving out fear in the workplace?
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Which of the following best represents a goal of Juran's quality improvement activities?
Which of the following best represents a goal of Juran's quality improvement activities?
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What does the term 'conformance to requirements' indicate in Crosby's absolutes of quality?
What does the term 'conformance to requirements' indicate in Crosby's absolutes of quality?
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What aspect of quality does Deming's principle of 'putting everyone to work' address?
What aspect of quality does Deming's principle of 'putting everyone to work' address?
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Which ISO standard family is associated with quality certification?
Which ISO standard family is associated with quality certification?
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What is the primary purpose of quality improvement initiatives?
What is the primary purpose of quality improvement initiatives?
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Which category is NOT part of the Malcolm Baldrige National Quality Award evaluation framework?
Which category is NOT part of the Malcolm Baldrige National Quality Award evaluation framework?
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Which organization oversees the review of ISO standards every five years?
Which organization oversees the review of ISO standards every five years?
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The impetus for the formation of the Malcolm Baldrige National Quality Award was primarily to:
The impetus for the formation of the Malcolm Baldrige National Quality Award was primarily to:
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Which of the following represents a key aspect of quality control?
Which of the following represents a key aspect of quality control?
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What does the term 'generic management system standards' imply about ISO standards?
What does the term 'generic management system standards' imply about ISO standards?
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Which of the following objectives does NOT align with the goals of the Malcolm Baldrige National Quality Award?
Which of the following objectives does NOT align with the goals of the Malcolm Baldrige National Quality Award?
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What is the primary focus area of ISO 14000 standards?
What is the primary focus area of ISO 14000 standards?
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What is a critical component of measuring performance in quality control?
What is a critical component of measuring performance in quality control?
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Study Notes
Quality Definition
- Quality is a measure of how good something is, often based on its intended purpose, how well it meets specifications and requirements, and how well it satisfies user needs and expectations
- In a business context, high quality is often associated with producing goods and delivering services without defects that consistently meet customer needs
Deming’s 14 Points
- Create constancy of purpose to improve product and service (continuously improve!)
- Adopt the new philosophy (change from an inspection-based mindset to a prevention-based mindset)
- Cease dependence on mass inspection (move away from inspecting for defects, toward preventing them)
Crosby’s Contributions
- Definition of quality: Conformance to requirements
- System of quality: Focus on prevention
- Performance standard: Zero defects
- Measure of quality: Price of nonconformance
Juran’s Contributions
- Quality planning: Identify customers and their needs, develop products that satisfy those needs
- Quality control: Establish standards, measure performance, and take action based on the difference between desired and actual performance
- Quality improvement: Identify opportunities for improvement, implement remedies, and maintain improvements
ISO 9000 and 14000
- ISO stands for International Organization for Standardization, based in Switzerland with 162 member countries
- ISO 9000 focuses on quality certification for production
- ISO 14000 focuses on environmental certification for production
- ISO standards are voluntary and reviewed every five years
- ISO standards are widely recognized as generic management system standards
- ISO 9000 standards have been adopted by ANSI and ASQ in the US
Malcolm Baldrige National Quality Award
- Established by the US Government in 1987, the award is designed to:
- Stimulate firms to improve
- Recognize firms for quality achievements
- Establish guidelines for organizations to evaluate their quality improvement
- The award considers seven categories:
- Leadership
- Strategic planning
- Customer and market focus
- Information and analysis
- Human resource focus
- Process management
- Business results
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Description
Test your knowledge on key concepts of quality management, including the philosophies of Deming, Juran, and Crosby. This quiz covers important standards like ISO and frameworks such as the Malcolm Baldrige National Quality Award. Assess your understanding of quality control and continuous improvement.
