Quality Management Principles

<p>Customer-Centricity (C)</p> Signup and view all the answers

<p>It includes ethical sourcing and social responsibility (B)</p> Signup and view all the answers

<p>Lean Manufacturing (C)</p> Signup and view all the answers

<p>Process Quality (C)</p> Signup and view all the answers

<p>Market share (B)</p> Signup and view all the answers

<p>Delays in decision-making (B)</p> Signup and view all the answers

<p>It can increase manufacturing costs. (A)</p> Signup and view all the answers

<p>Political changes (B)</p> Signup and view all the answers

<p>Increased demand for organic food products (B)</p> Signup and view all the answers

<p>Environmental concerns (D)</p> Signup and view all the answers

<p>To acquire and develop real capital (D)</p> Signup and view all the answers

<p>The expectation to report on responsibilities (A)</p> Signup and view all the answers

<p>They seek to shorten product development cycles. (C)</p> Signup and view all the answers

<p>Eric Ries (A)</p> Signup and view all the answers

<p>Understanding users and solving problems (D)</p> Signup and view all the answers

<p>Outsourcing (B)</p> Signup and view all the answers

<p>Risk time and money to grow a business (D)</p> Signup and view all the answers

<p>Customers, employees, and local community (D)</p> Signup and view all the answers

<p>To inspire and motivate towards long-term goals (B)</p> Signup and view all the answers

<p>Predictive Quality (D)</p> Signup and view all the answers

<p>Its emphasis on customer preferences (A)</p> Signup and view all the answers

<p>By delivering exceptional value to customers (D)</p> Signup and view all the answers

<p>Its core purpose and current actions (D)</p> Signup and view all the answers

<p>To improve community health through accessible healthcare (B)</p> Signup and view all the answers

<p>Future achievements and inspiration (B)</p> Signup and view all the answers

<p>Concept-based vision statements (C)</p> Signup and view all the answers

<p>BBC: “To be the most creative organization in the world.” (B)</p> Signup and view all the answers

<p>To be earth’s most customer-centric company. (A)</p> Signup and view all the answers

<p>Tesla: To accelerate the world’s transition to sustainable energy. (D)</p> Signup and view all the answers

<p>Nike: To bring inspiration and innovation to every athlete. (D)</p> Signup and view all the answers

<p>Starbucks: To establish as the premier purveyor of the finest coffee. (A)</p> Signup and view all the answers

<p>To make the world’s information universally accessible and useful. (B)</p> Signup and view all the answers

<p>Commitment to customer satisfaction and growth. (D)</p> Signup and view all the answers

<p>High rent and operational costs (A)</p> Signup and view all the answers

<p>To enable individuals and organizations to reach their full potential. (D)</p> Signup and view all the answers

<p>Expand into online delivery services (C)</p> Signup and view all the answers

<p>Management (A)</p> Signup and view all the answers

<p>Increasing competition from new restaurants (C)</p> Signup and view all the answers

<p>Real capital (D)</p> Signup and view all the answers

<p>By engaging with followers and sharing diverse content (C)</p> Signup and view all the answers

<p>Variable revenue streams (C)</p> Signup and view all the answers

<p>It includes any mental or physical effort by humans (B)</p> Signup and view all the answers

The overall excellence of a product, service, or process, measured by factors such as consistency, reliability, durability, performance, and meeting customer expectations.

Focuses on the physical attributes, performance, and reliability of goods.

Evaluates services based on responsiveness, reliability, assurance, empathy, and tangibles.

Examines the effectiveness and consistency of the processes used to create products or services.

A holistic approach to quality that emphasizes customer satisfaction, continuous improvement, and employee involvement.

A structured methodology for process improvement focused on reducing defects.

Principles and techniques aiming to eliminate waste and optimize efficiency in production processes.

A modern approach that focuses on exceeding customer expectations by understanding their needs, anticipating trends, and offering exceptional value.

Using data analytics and machine learning to identify and prevent quality issues before they occur.

Tailoring products and services to meet the unique needs and preferences of each customer.

Quality no longer just meets a standard; it's now a key differentiator in competitive markets, leading to customers willing to pay more for superior products and services.

A statement that outlines the long-term aspirations and future goals of an organization, setting a clear direction for its future.

Focuses on the present objectives of the organization, outlining its goals and approach to achieving them.

A vision statement that focuses on a specific concept, like customer satisfaction or industry leadership.

A statement outlining the long-term goals of an organization, focusing on what the organization strives to achieve.

A statement that defines the core purpose of an organization, explaining why it exists.

Vision statements that emphasize the company's commitment to quality, customer satisfaction, and operational excellence.

It conveys what a company does, why it exists, and who it aims to serve.

The values that guide decision-making, interactions, and behavior within a company.

A statement that describes what a company does, how it does it, and who it does it for.

A key aspect of a mission statement that outlines the company's main offerings and the target audience.

An analysis that helps businesses understand their internal strengths and weaknesses, and external opportunities and threats.

Resources that are used in production processes to create goods or services.

Space used for a production process, like a factory or an office. It also includes basic resources extracted from the ground, such as metals, coal, and oil.

Human efforts, both mental and physical, used in production. Workers are considered a key resource, and finding the right people is important.

The tools, equipment, buildings, and skills used in production. It includes physical things like tools, machines, and factories, in addition to the knowledge and skills of the people.

The tools, equipment, and technology used in production, e.g., a factory.

The knowledge, experience, and skills of the people involved in production. This is essential for using physical capital effectively.

The skills, knowledge, and experience that a worker has acquired over time through education, training, and work experience.

Factors that affect a business's operations, including internal aspects like employees, resources, and processes, as well as external aspects like the economy, competition, and government regulations.

The factors that influence a business from within, including its employees, resources, management structure, and internal processes.

The external factors that affect a business, including economic conditions, competition, technology, government regulations, and social trends.

A set of factors that influence a business from a broader perspective, including political, economic, social, technological, legal, and environmental factors.

Factors in the immediate surroundings of a business, such as suppliers, customers, competitors, distributors, and the industry itself.

Money used to acquire and develop real capital (physical and human assets) needed for business operations. Think of it as the funding for building factories, buying equipment, and investing in employee training.

Skills needed to start, manage, and expand a business successfully - involves taking risks and having the ability to lead, make decisions, and adapt to changes.

Information and knowledge are essential for making informed decisions, developing innovative products or services, and adapting to changing market conditions.

The responsibility to explain and be accountable for actions taken, decisions made, and results achieved. Businesses are accountable not only to owners but to various stakeholders.

A methodology for developing businesses and products that prioritizes rapid learning through short development cycles and continuous feedback from customers. It helps startups test their ideas and validate their business model quickly.

A human-centered problem-solving approach that uses empathy, creativity, and prototyping to develop innovative solutions. It focuses on understanding user needs and crafting solutions that meet those needs effectively.

Outsourcing involves hiring other companies to perform certain functions of the firm, allowing businesses to focus on core competencies and benefit from specialized expertise. Think of it as outsourcing specific tasks to experts.

An individual who takes the risk of starting, managing, and expanding a business. They are the driving force behind entrepreneurship, often bringing innovative ideas and taking calculated risks to create opportunities.