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Questions and Answers
What is the purpose of developing a set of performance indicators?
What is the purpose of developing a set of performance indicators?
- To limit the competitive position
- To reduce customer satisfaction
- To increase operational costs
- To reflect customer requirements and key business drivers (correct)
What does the supply of consistent, accurate, and timely data across all functional areas of business provide?
What does the supply of consistent, accurate, and timely data across all functional areas of business provide?
- Inconsistent data for decision making
- Obsolete information for evaluation and control
- Real-time information for evaluation, control, and improvement of processes (correct)
- Delayed information for process improvement
What is a key consideration for managing organizational knowledge?
What is a key consideration for managing organizational knowledge?
- Keeping knowledge siloed
- Limiting access to information
- Ignoring best practices
- Identifying and sharing best practices (correct)
What is the significance of involving everyone in measurement activities?
What is the significance of involving everyone in measurement activities?
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Why is it important to use sound analytical methods for analyses?
Why is it important to use sound analytical methods for analyses?
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