Quality Management in Logistics and Service Industry Quiz

To limit the competitive position

To reduce customer satisfaction

To increase operational costs

To reflect customer requirements and key business drivers (correct)

Inconsistent data for decision making

Obsolete information for evaluation and control

Real-time information for evaluation, control, and improvement of processes (correct)

Delayed information for process improvement

Keeping knowledge siloed

Limiting access to information

Ignoring best practices

Identifying and sharing best practices (correct)

<p>Ensuring widespread visibility of information</p> Signup and view all the answers

<p>To support strategic planning and daily decision making</p> Signup and view all the answers