Quality Management in Logistics and Service Industry Quiz
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Questions and Answers

What is the purpose of developing a set of performance indicators?

  • To limit the competitive position
  • To reduce customer satisfaction
  • To increase operational costs
  • To reflect customer requirements and key business drivers (correct)

    • What does the supply of consistent, accurate, and timely data across all functional areas of business provide?

  • Inconsistent data for decision making
  • Obsolete information for evaluation and control
  • Real-time information for evaluation, control, and improvement of processes (correct)
  • Delayed information for process improvement

    • What is a key consideration for managing organizational knowledge?

  • Keeping knowledge siloed
  • Limiting access to information
  • Ignoring best practices
  • Identifying and sharing best practices (correct)

    • What is the significance of involving everyone in measurement activities?

    <p>Ensuring widespread visibility of information</p> Signup and view all the answers

    Why is it important to use sound analytical methods for analyses?

    <p>To support strategic planning and daily decision making</p> Signup and view all the answers

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