Quality Management Essentials Quiz
10 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary goal of quality management?

  • To expand the customer base through aggressive marketing strategies
  • To maximize profit by reducing production costs
  • To deliver products or services that consistently meet specified quality standards and satisfy customer needs while minimizing waste and errors (correct)
  • To outperform competitors in the market

    • Why is it essential to define what quality means for a specific context?

  • Because it helps in justifying higher prices for products or services
  • Because it allows for better marketing strategies
  • Because it ensures that products or services meet the required standards and customer expectations (correct)
  • Because quality is subjective and differs from person to person

    • Which is a key principle of quality management?

  • Ignoring customer feedback to maintain the status quo
  • Minimizing employee involvement in the production process
  • Customer Focus: Understand and meet customer requirements and expectations (correct)
  • Maximizing production output at all costs

    • What are some aspects with which quality may be associated?

    <p>Durability, performance, accuracy, safety, and reliability</p> Signup and view all the answers

    In which industries is quality management a critical aspect?

    <p>Manufacturing, healthcare, and software development</p> Signup and view all the answers

    What is a key aspect of quality management?

    <p>Meeting or exceeding customer expectations</p> Signup and view all the answers

    Which is a potential factor associated with quality in some contexts?

    <p>Durability and performance</p> Signup and view all the answers

    What is a fundamental principle of quality management?

    <p>Customer focus</p> Signup and view all the answers

    What is the primary goal of quality management?

    <p>Consistently meeting specified quality standards and satisfying customer needs</p> Signup and view all the answers

    Why is it essential to define what quality means for a specific context?

    <p>Quality can vary from one industry to another and even from one product or service to another</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser