Quality Management Documentation Quiz
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Questions and Answers

When should risk management arrangements be reviewed?

  • During consultations with the workers
  • During observations of the workplace and processes
  • After implementation of new control measures
  • During review of the organisation’s accident and incident records (correct)
  • Which communication method involves the use of words, images, sounds, and body language?

  • Written communication
  • Visual communication
  • Verbal communication
  • Non-verbal communication (correct)
  • What type of support might be needed when dealing with failures?

  • Emergency services support (correct)
  • Administrative support
  • Technical support
  • Financial support
  • What action should be taken to reduce the impact of failures?

    <p>Implementation of recovery plans</p> Signup and view all the answers

    Which activity is NOT mentioned as part of reviewing risk management arrangements?

    <p>Implementing new control measures</p> Signup and view all the answers

    What is a key factor in deciding the method of communication?

    <p>Content of the message</p> Signup and view all the answers

    Who should be notified when incidents occur?

    <p>Relevant authorities</p> Signup and view all the answers

    What is a key aspect of non-verbal communication?

    <p>Use of gestures and body language</p> Signup and view all the answers

    What should recovery plans aim to do after failures?

    <p>Limit consequences to people, properties, and environment</p> Signup and view all the answers

    When should recovery plans be implemented?

    <p>When failure occurs</p> Signup and view all the answers

    Study Notes

    Risk Management Unit

    • Involves identifying significant hazards, assessing risks, managing control of health, safety, and environmental risks, and reviewing effectiveness.

    Key Performance Criteria

    • Recognize own limits and bring in specialist or other assistance when necessary.
    • Identify hazards in the workplace, prioritize areas with potential for serious consequences.
    • Review internal and external standards and guidelines.
    • Select and use suitable techniques to analyze risks.
    • Confirm appropriate controls and assess the level of risk.
    • Present risk assessment results and recommendations to responsible people.

    Risk Control Measures

    • Identify and evaluate risk control measures and current systems of work.
    • Take suitable action to control or remove imminent risk.
    • Implement risk control measures required by health, safety, and environment local and national standards.
    • Ensure appropriate stakeholders are involved in consultation and informed of significant results.

    Reviewing Effectiveness

    • Review risk management arrangements during risk assessment, implementation of new control measures, audits, observations, consultations, and review of accident and incident records.

    Recovery Measures

    • Implement recovery plans to reduce the impact of failures and limit consequences to people, properties, and the environment.
    • Involve emergency services, clean-up operations, and notification of incidents to relevant authorities.

    Communication

    • Communicate risk management strategies verbally and non-verbally, choosing the method depending on the type of communication required and the person(s) being communicated to.

    Quality Management Requirements

    • Collect, store, and maintain risk management documentation in accordance with strict document control procedures.
    • Follow ISO 9001:2015 quality management system standard as best practice.

    Dealing with Hazards and Risks

    • Report uncontrolled hazards, deal with issues if easily and safely resolved, and comply with internal reporting requirements.
    • Take responsibility for good housekeeping, even if it's not your mess.

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    Description

    Test your knowledge on quality management documentation requirements, including causes investigation, media management, staff re-training, and ISO 9001:2015 standards. Learn about maintaining risk management documentation in accordance with document control procedures.

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