Quality Management Course Weekly Topics

Course Expectation and Introductions, Philosophical Perspective for Managing of Quality

Lecture, Class Discussion, Assignment

History of Quality Management

<p>Quality and Organizational Performance</p> Signup and view all the answers

<p>Functions of Quality Management, Tools and Techniques for TQM</p> Signup and view all the answers

<p>Group Presentation, Lecture, Class Discussion</p> Signup and view all the answers

<p>External customers and regulators</p> Signup and view all the answers

<p>Legal, technological, competitive, market, cultural, social, and economic environments</p> Signup and view all the answers

<p>Values, culture, knowledge, and performance</p> Signup and view all the answers

<p>Physical environment requirements and business environment requirements</p> Signup and view all the answers

<p>The Competition and the PESTLE factors</p> Signup and view all the answers

<p>Political, Economic, Technological</p> Signup and view all the answers

<p>To identify the optimal settings to produce a robust product.</p> Signup and view all the answers

<p>Some have been controversial, while others have accepted many concepts as valid extensions.</p> Signup and view all the answers

<p>Companies see a close link between them.</p> Signup and view all the answers

<p>As a prototyping method.</p> Signup and view all the answers

<p>A very influential one.</p> Signup and view all the answers

<p>Improvements of operational efficiencies through the systematic and scientific study of work methods, tools, and performance standards.</p> Signup and view all the answers

<p>Performance or output, not extrinsic rewards.</p> Signup and view all the answers

<p>Organizing and coordinating the activities of the entire organization.</p> Signup and view all the answers

<p>Forecast and Plan, Organize and Command, Coordinate and Control.</p> Signup and view all the answers

<p>Introduction of the theory of Bureaucracy.</p> Signup and view all the answers

<p>By office or position rather than by the person.</p> Signup and view all the answers

<p>Customer Focus, Financial and Market Leadership, Governance, Product and Process Performance, Workforce Effectiveness</p> Signup and view all the answers

<p>Quality</p> Signup and view all the answers

<p>Profitability, Value maximization, Growth, Reputation-image, Customer satisfaction, Market share, Employee relations, Productivity, Cost of operation</p> Signup and view all the answers

<p>Efficiency and effectiveness of business actions to achieve organizational goals</p> Signup and view all the answers

<p>To achieve its shared vision, purpose, and goals while gaining a sustained competitive edge</p> Signup and view all the answers

<p>Improve Quality, Cost Decrease, Productivity Improves, Capture the Market, Stay in business, Provide jobs and more jobs</p> Signup and view all the answers