Podcast
Questions and Answers
What is covered in Week 1 of the course?
What is covered in Week 1 of the course?
Course Expectation and Introductions, Philosophical Perspective for Managing of Quality
What are the activities and readings in Week 3?
What are the activities and readings in Week 3?
Lecture, Class Discussion, Assignment
What is discussed in Week 4?
What is discussed in Week 4?
History of Quality Management
What is the topic of Week 5?
What is the topic of Week 5?
What is the main focus of Week 8 activities?
What is the main focus of Week 8 activities?
What are the activities in Week 12?
What are the activities in Week 12?
What are the two types of customers that are easier to identify for a specific industry?
What are the two types of customers that are easier to identify for a specific industry?
What are the external context issues that organizations might face?
What are the external context issues that organizations might face?
What are the internal context issues related to within an organization?
What are the internal context issues related to within an organization?
What factors are included in the business environment requirements for organizations to survive?
What factors are included in the business environment requirements for organizations to survive?
Name two elements within the business environment that organizations need to consider.
Name two elements within the business environment that organizations need to consider.
List three out of the six PESTLE factors mentioned in the text.
List three out of the six PESTLE factors mentioned in the text.
What is the main purpose of Taguchi methodology?
What is the main purpose of Taguchi methodology?
How have Western statisticians generally reacted to Taguchi methods?
How have Western statisticians generally reacted to Taguchi methods?
What is the relationship between Taguchi methods and quality function deployment (QFD)?
What is the relationship between Taguchi methods and quality function deployment (QFD)?
How is Taguchi methodology described in terms of its application?
How is Taguchi methodology described in terms of its application?
What kind of contribution did Taguchi make to industrial statistics?
What kind of contribution did Taguchi make to industrial statistics?
What was the focus of Frederick Taylor's scientific theory?
What was the focus of Frederick Taylor's scientific theory?
What was the reward system based on in Taylor's scientific theory?
What was the reward system based on in Taylor's scientific theory?
What was the emphasis of the Classical Approach according to Fayol and Weber?
What was the emphasis of the Classical Approach according to Fayol and Weber?
According to Fayol, what are the functions of management?
According to Fayol, what are the functions of management?
What was Max Weber's contribution to administrative theory?
What was Max Weber's contribution to administrative theory?
How does Weber's Theory of Bureaucracy view management?
How does Weber's Theory of Bureaucracy view management?
What are the five main categories in which performance measures are grouped according to the Malcolm Baldrige Criteria for Performance Excellence Results?
What are the five main categories in which performance measures are grouped according to the Malcolm Baldrige Criteria for Performance Excellence Results?
What is considered the driver for marketing and financial performance strategy of modern businesses?
What is considered the driver for marketing and financial performance strategy of modern businesses?
What are some of the indicators of business performance mentioned in the text?
What are some of the indicators of business performance mentioned in the text?
How is business performance defined in the text?
How is business performance defined in the text?
What is the ultimate goal of a business in terms of performance?
What is the ultimate goal of a business in terms of performance?
What is Deming's Value Chain according to the text?
What is Deming's Value Chain according to the text?
