Quality Management Course Weekly Topics

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What is covered in Week 1 of the course?

Course Expectation and Introductions, Philosophical Perspective for Managing of Quality

What are the activities and readings in Week 3?

Lecture, Class Discussion, Assignment

What is discussed in Week 4?

History of Quality Management

What is the topic of Week 5?

Quality and Organizational Performance Signup and view all the answers

What is the main focus of Week 8 activities?

Functions of Quality Management, Tools and Techniques for TQM Signup and view all the answers

What are the activities in Week 12?

Group Presentation, Lecture, Class Discussion Signup and view all the answers

What are the two types of customers that are easier to identify for a specific industry?

External customers and regulators Signup and view all the answers

What are the external context issues that organizations might face?

Legal, technological, competitive, market, cultural, social, and economic environments Signup and view all the answers

What are the internal context issues related to within an organization?

Values, culture, knowledge, and performance Signup and view all the answers

What factors are included in the business environment requirements for organizations to survive?

Physical environment requirements and business environment requirements Signup and view all the answers

Name two elements within the business environment that organizations need to consider.

The Competition and the PESTLE factors Signup and view all the answers

List three out of the six PESTLE factors mentioned in the text.

Political, Economic, Technological Signup and view all the answers

What is the main purpose of Taguchi methodology?

To identify the optimal settings to produce a robust product. Signup and view all the answers

How have Western statisticians generally reacted to Taguchi methods?

Some have been controversial, while others have accepted many concepts as valid extensions. Signup and view all the answers

What is the relationship between Taguchi methods and quality function deployment (QFD)?

Companies see a close link between them. Signup and view all the answers

How is Taguchi methodology described in terms of its application?

As a prototyping method. Signup and view all the answers

What kind of contribution did Taguchi make to industrial statistics?

A very influential one. Signup and view all the answers

What was the focus of Frederick Taylor's scientific theory?

Improvements of operational efficiencies through the systematic and scientific study of work methods, tools, and performance standards. Signup and view all the answers

What was the reward system based on in Taylor's scientific theory?

Performance or output, not extrinsic rewards. Signup and view all the answers

What was the emphasis of the Classical Approach according to Fayol and Weber?

Organizing and coordinating the activities of the entire organization. Signup and view all the answers

According to Fayol, what are the functions of management?

Forecast and Plan, Organize and Command, Coordinate and Control. Signup and view all the answers

What was Max Weber's contribution to administrative theory?

Introduction of the theory of Bureaucracy. Signup and view all the answers

How does Weber's Theory of Bureaucracy view management?

By office or position rather than by the person. Signup and view all the answers

What are the five main categories in which performance measures are grouped according to the Malcolm Baldrige Criteria for Performance Excellence Results?

Customer Focus, Financial and Market Leadership, Governance, Product and Process Performance, Workforce Effectiveness Signup and view all the answers

What is considered the driver for marketing and financial performance strategy of modern businesses?

Quality Signup and view all the answers

What are some of the indicators of business performance mentioned in the text?

Profitability, Value maximization, Growth, Reputation-image, Customer satisfaction, Market share, Employee relations, Productivity, Cost of operation Signup and view all the answers

How is business performance defined in the text?

Efficiency and effectiveness of business actions to achieve organizational goals Signup and view all the answers

What is the ultimate goal of a business in terms of performance?

To achieve its shared vision, purpose, and goals while gaining a sustained competitive edge Signup and view all the answers

What is Deming's Value Chain according to the text?

Improve Quality, Cost Decrease, Productivity Improves, Capture the Market, Stay in business, Provide jobs and more jobs Signup and view all the answers