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Questions and Answers
Which of the following is NOT a characteristic of quality according to the text?
Which of the following is NOT a characteristic of quality according to the text?
- Frequent rework to improve the product quality (correct)
- No defects in the delivered product or service
- Conformance to the product requirements
- Quality is not a program; it is an approach to businesses and organizations
What is quality described as in the text?
What is quality described as in the text?
- A program for improving products
- An approach limited to businesses and organizations only
- A method to increase defects in products
- An approach to business, schools, healthcare, social services, and governments (correct)
According to the text, what does quality emphasize?
According to the text, what does quality emphasize?
- Reworking the product multiple times
- Reducing the cost of production
- Frequent defects in the product
- Conformance to product requirements (correct)
What is a key concept associated with quality according to the text?
What is a key concept associated with quality according to the text?
According to the text, what is quality not limited to?
According to the text, what is quality not limited to?
What does quality focus on according to the text?
What does quality focus on according to the text?
What is the simplest definition of quality according to the text?
What is the simplest definition of quality according to the text?
Who traced the quality profession back to the ancient Egyptians?
Who traced the quality profession back to the ancient Egyptians?
What did Shewhart create in 1924?
What did Shewhart create in 1924?
What is another name for statistical process control (SPC) according to the text?
What is another name for statistical process control (SPC) according to the text?
Who were the two leading doctors of the quality profession during World War II?
Who were the two leading doctors of the quality profession during World War II?
When did the American Society for Quality (ASQ) come into existence?
When did the American Society for Quality (ASQ) come into existence?
What did Edwards present to the world in 1948 according to the text?
What did Edwards present to the world in 1948 according to the text?
What did Juran create in Japan in the 1950s according to the text?
What did Juran create in Japan in the 1950s according to the text?
"20% of the inputs are responsible for 80% of the outputs" is known as:
"20% of the inputs are responsible for 80% of the outputs" is known as:
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