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Quality Management and Leadership - HUM 251, Chapter 3

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Quality Management and Leadership - HUM 251, Chapter 3

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Questions and Answers

Which of the following is NOT a characteristic of quality according to the text?

Frequent rework to improve the product quality (correct)

No defects in the delivered product or service

Conformance to the product requirements

Quality is not a program; it is an approach to businesses and organizations

What is quality described as in the text?

A program for improving products

An approach limited to businesses and organizations only

A method to increase defects in products

An approach to business, schools, healthcare, social services, and governments (correct)

According to the text, what does quality emphasize?

Reworking the product multiple times

Reducing the cost of production

Frequent defects in the product

Conformance to product requirements (correct)

What is a key concept associated with quality according to the text?

Zero defects in the delivered product or service (D) Signup and view all the answers

According to the text, what is quality not limited to?

Businesses and organizations (C) Signup and view all the answers

What does quality focus on according to the text?

Ensuring there are no defects in the delivered product or service (B) Signup and view all the answers

What is the simplest definition of quality according to the text?

Conformance to specifications (C) Signup and view all the answers

Who traced the quality profession back to the ancient Egyptians?

Joseph M. Juran (C) Signup and view all the answers

What did Shewhart create in 1924?

Statistical process control (SPC) (A) Signup and view all the answers

What is another name for statistical process control (SPC) according to the text?

Quality Control (QC) (B) Signup and view all the answers

Who were the two leading doctors of the quality profession during World War II?

Edwards Deming and Joseph Juran (D) Signup and view all the answers

When did the American Society for Quality (ASQ) come into existence?

Soon after World War II (B) Signup and view all the answers

What did Edwards present to the world in 1948 according to the text?

14 points expressing basic management requirements (B) Signup and view all the answers

What did Juran create in Japan in the 1950s according to the text?

'Vital few and Trivial many' concept (D) Signup and view all the answers

"20% of the inputs are responsible for 80% of the outputs" is known as:

'80/20 rule' or Pareto principle (A) Signup and view all the answers