15 Questions
Which of the following is NOT a characteristic of quality according to the text?
Frequent rework to improve the product quality
What is quality described as in the text?
An approach to business, schools, healthcare, social services, and governments
According to the text, what does quality emphasize?
Conformance to product requirements
What is a key concept associated with quality according to the text?
Zero defects in the delivered product or service
According to the text, what is quality not limited to?
Businesses and organizations
What does quality focus on according to the text?
Ensuring there are no defects in the delivered product or service
What is the simplest definition of quality according to the text?
Conformance to specifications
Who traced the quality profession back to the ancient Egyptians?
Joseph M. Juran
What did Shewhart create in 1924?
Statistical process control (SPC)
What is another name for statistical process control (SPC) according to the text?
Quality Control (QC)
Who were the two leading doctors of the quality profession during World War II?
Edwards Deming and Joseph Juran
When did the American Society for Quality (ASQ) come into existence?
Soon after World War II
What did Edwards present to the world in 1948 according to the text?
14 points expressing basic management requirements
What did Juran create in Japan in the 1950s according to the text?
'Vital few and Trivial many' concept
"20% of the inputs are responsible for 80% of the outputs" is known as:
'80/20 rule' or Pareto principle
This quiz covers the topics of Quality System, Product and Process Control, and other relevant aspects of quality management and leadership. It includes questions related to course outline, exams, and reports as well.
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