18 Questions
What is the primary goal of Statistical Process Control (SPC) in Total Quality Management?
To ensure the process operates at its full potential to produce conforming product
What is the first step in the process of conformance to specification?
Define the quality characteristics
What is a key aspect of Total Quality Management?
Including all parts of the organization and all staff in the quality improvement process
What is the purpose of process control charting in Total Quality Management?
To monitor and control the process to ensure it operates within predetermined limits
What is a characteristic of a normal distribution in Statistical Process Control?
The chances of measurement points deviating from the average are predictable
What is the ultimate goal of Total Quality Management?
To continue to make improvements to the quality of products or services
What is the definition of quality according to the text?
Consistent conformance to customer's expectations
What is the term for the gap between customers' expectations and their perceptions of the product or service?
Quality Gap
Which of the following is NOT a quality characteristic of goods and services?
Price
What is the term for the ability of a product or service to continue working at an accepted quality level?
Reliability
Which aspect of quality refers to the aesthetic appeal of a product or service?
Appearance
What is the term for the ease with which problems with a product or service can be rectified or resolved?
Recovery
What is the primary goal of the Six Sigma method in an organization?
To reduce process variation and improve quality
What does the standard deviation measure in a set of data?
The dispersion of the data from its mean
What is the term for the number of defects per million opportunities in a process?
DPMO
What is the purpose of understanding the normal distribution in process control?
To draw the control limits
What is the result of a process operating at a 6 sigma level?
Low process variation and few defects
What is the DMAIC cycle related to?
Six Sigma improvement cycle
This quiz assesses understanding of quality management principles, including design quality, conformance, and operational domains. It covers variables, attributes, and steps towards conformance to specification.
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