Quality Management and Design
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What is the primary goal of Statistical Process Control (SPC) in Total Quality Management?

  • To ensure the process operates at its full potential to produce conforming product (correct)
  • To reduce production costs
  • To monitor and control the quality of raw materials
  • To improve the quality of customer service

    • What is the first step in the process of conformance to specification?

  • Define the quality characteristics (correct)
  • Set quality standards for each quality characteristic
  • Find and correct causes of poor quality
  • Control quality against those standards

    • What is a key aspect of Total Quality Management?

  • Only including management staff in the quality improvement process
  • Focusing on reducing production costs
  • Only considering the quality of the final product
  • Including all parts of the organization and all staff in the quality improvement process (correct)

    • What is the purpose of process control charting in Total Quality Management?

    <p>To monitor and control the process to ensure it operates within predetermined limits</p> Signup and view all the answers

    What is a characteristic of a normal distribution in Statistical Process Control?

    <p>The chances of measurement points deviating from the average are predictable</p> Signup and view all the answers

    What is the ultimate goal of Total Quality Management?

    <p>To continue to make improvements to the quality of products or services</p> Signup and view all the answers

    What is the definition of quality according to the text?

    <p>Consistent conformance to customer's expectations</p> Signup and view all the answers

    What is the term for the gap between customers' expectations and their perceptions of the product or service?

    <p>Quality Gap</p> Signup and view all the answers

    Which of the following is NOT a quality characteristic of goods and services?

    <p>Price</p> Signup and view all the answers

    What is the term for the ability of a product or service to continue working at an accepted quality level?

    <p>Reliability</p> Signup and view all the answers

    Which aspect of quality refers to the aesthetic appeal of a product or service?

    <p>Appearance</p> Signup and view all the answers

    What is the term for the ease with which problems with a product or service can be rectified or resolved?

    <p>Recovery</p> Signup and view all the answers

    What is the primary goal of the Six Sigma method in an organization?

    <p>To reduce process variation and improve quality</p> Signup and view all the answers

    What does the standard deviation measure in a set of data?

    <p>The dispersion of the data from its mean</p> Signup and view all the answers

    What is the term for the number of defects per million opportunities in a process?

    <p>DPMO</p> Signup and view all the answers

    What is the purpose of understanding the normal distribution in process control?

    <p>To draw the control limits</p> Signup and view all the answers

    What is the result of a process operating at a 6 sigma level?

    <p>Low process variation and few defects</p> Signup and view all the answers

    What is the DMAIC cycle related to?

    <p>Six Sigma improvement cycle</p> Signup and view all the answers

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