Quality in Healthcare Management

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App

Questions and Answers

What is the primary focus of minimizing risks in healthcare interventions?

  • Increasing patient satisfaction scores
  • Ensuring patient safety and provider accountability (correct)
  • Reducing costs for healthcare providers
  • Enhancing the effectiveness of treatments

Why is it essential to minimize risks associated with healthcare interventions?

  • To shorten patient recovery times
  • To boost pharmaceutical sales
  • To avoid adverse outcomes for all parties involved (correct)
  • To comply with government regulations

Which of the following best describes the outcome expected from minimizing risks in healthcare?

  • Maximizing healthcare access
  • Preventing adverse events in patient care (correct)
  • Enhancing communication among providers
  • Improving healthcare logistics

In the context of healthcare interventions, which factor does risk minimization focus on?

<p>Balancing the benefits and drawbacks of interventions (A)</p> Signup and view all the answers

What is one major benefit of risk minimization for healthcare providers?

<p>Reduction in legal liabilities and malpractice claims (A)</p> Signup and view all the answers

What distinguishes efficient services?

<p>They maximize benefits within available resources. (B)</p> Signup and view all the answers

How is efficacy defined in the context of health treatments?

<p>The potential for a treatment to improve health based on evidence. (D)</p> Signup and view all the answers

Which statement is true regarding both efficiency and efficacy?

<p>Efficiency relates to resource utilization, while efficacy relates to health improvement. (D)</p> Signup and view all the answers

Which of the following best exemplifies an efficient service?

<p>A service that delivers high-quality care using fewer resources. (D)</p> Signup and view all the answers

Why is scientific research important in determining efficacy?

<p>It establishes evidence-based findings that support treatment effectiveness. (B)</p> Signup and view all the answers

Flashcards

Service Efficiency

The ability of a service to provide the most benefit with the available resources.

Efficacy

The degree to which a procedure or treatment has been scientifically proven to improve health outcomes.

Healthcare Risk Management

The process of identifying and managing potential risks associated with healthcare interventions to protect both patients and healthcare providers.

Adverse Outcome

Any potential harm or negative outcome that could arise from a healthcare intervention.

Signup and view all the flashcards

Healthcare Intervention

An action or procedure taken to prevent or minimize a potential adverse outcome.

Signup and view all the flashcards

Risk

The possible chances of experiencing an adverse outcome, often expressed as a probability.

Signup and view all the flashcards

Risk Assessment

The process of systematically identifying, analyzing, and controlling risks related to patient care. It aims to improve patient safety and minimize legal liability.

Signup and view all the flashcards

Study Notes

Importance of Quality in Healthcare

  • Proper use of limited resources and appropriate costs of services
  • Decreasing variation in medical performance and outcomes across different health organizations
  • Encouraging competition between organizations, meeting customer needs and expectations
  • Inspection for identifying and fixing problems at the end-point of the product

Control Quality

  • Reactive approach focused on detecting defects in the product itself

Quality Assurance

  • Proactive approach focused on preventing defects at the process level

Total Quality Management

  • (Not detailed in the document)

Continuous Quality Improvement

  • (Not detailed in the document)

Perspective of Quality

  • HC Manager: best services, lowest cost, best outcome
  • Community: available, accessible, comfortable, humanity, relieve symptoms, prevent illness
  • HC Services Triad: health team, technical skills, resources, work environment, achieving target

Dimensions of Quality

  • Appropriateness: The extent to which care is relevant to the patient's clinical needs
  • Access to Service: Unrestricted access to healthcare services
  • Competency: Adherence to professional care and practice standards
  • Continuity: Providing complete health services without interruption
  • Effectiveness: Providing care in the correct manner for desired outcomes
  • Efficiency: Providing the greatest benefit with available resources
  • Efficacy: The power of a procedure or treatment to improve health
  • Respect and Caring: Patient involvement in decisions and provider responsiveness to needs and expectations

Safety

  • The organization's environment being hazard-free.
  • Minimizing adverse outcomes for patients and providers due to healthcare interventions.

Timeliness

  • Providing care and services at the most beneficial or necessary time

Measuring Quality of Care

  • Inputs (Structure): People and skills (physicians, support staff), equipment, facilities, organizational structure, information systems
  • Process: Interpersonal interaction, access to care, appropriateness of care
  • Outcome: Death rate, disease, disability, discomfort, dissatisfaction rate

Seven Basic Quality Tools

  • Cause-and-effect diagram (Ishikawa/fishbone): Identifying and categorizing potential causes of a problem
  • Check sheet: Gathering data on how often a problem occurs
  • Control chart: Studying how a process changes over time through graphs
  • Histogram: Displaying the distribution of continuous data (like time, weight, size)
  • Pareto chart: Identifying the most significant factors contributing to a problem using a bar graph (80/20 principle)
  • Scatter diagram: Analyzing the strength and relationship between two variables
  • Flowchart: Visually representing the steps of a process in a sequential order

Sentinel Event

  • Unexpected occurrences resulting in severe physical or psychological injury or death

Near Miss

  • Potential medical errors caught before patient administration

Accreditation

  • Typically a voluntary process where a government or agency grants recognition to healthcare institutions that meet standards

Hospital Provisional Accreditation Requirements

  • Basic requirements (e.g., licensure)

National Safety Requirements (NSR)

  • (A comprehensive list of numerous safety requirements for healthcare facilities) including:
    • Accurate patient identification
    • Effective verbal/telephone communication
    • Hand hygiene
    • Prevention of catheter/tubing misconnections
    • Fall/pressure ulcer risk assessment and management
    • Critical alarm recognition, response
    • Venous thromboembolism prevention and management
    • Timely and accurate communication of critical results
    • Standardized codes/terminology
    • Medication reconciliation within the hospital
    • Safe storage of medications and hazardous materials
    • Minimization of risk with high-alert medications and electrolytes
    • Avoiding look-alike/sound-alike medication errors
    • Marking surgical sites
    • Proper verification of patient, procedure, and body part -Accurate counting of instruments
    • Fire/smoke safety plans, and drills
    • Safe work environment for high-risk situations
    • Radiation and laboratory safety programs, etc.

Essential Quality Requirements

  • (Detailed list of specific requirements like patient rights, waiting spaces, complaint processes, special care unit access, medical imaging quality assurance, operative reports, medication procurement, isolation/disinfection practices, hospital governing body & structure)

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

More Like This

Use Quizgecko on...
Browser
Browser