Quality in Healthcare and Services Quiz
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Questions and Answers

What is the main purpose of a Quality Management System (QMS) in a laboratory?

  • To ensure accurate and reliable laboratory results
  • To improve the performance of midwives and postal services
  • To minimize the error rate in laboratory processes
  • To coordinate activities to direct and control an organization with regard to quality (correct)

What does achieving a 99% level of quality mean, based on the given text?

  • Preventing any loss or error in everyday operations
  • Experiencing 1% efficiency loss in operations
  • Ensuring zero errors in laboratory results
  • Accepting a 1% error rate (correct)

Why is considering the Path of Workflow essential in health laboratories?

  • To address all aspects of laboratory operation to assure quality (correct)
  • To improve the handling of contaminated lunches in laboratories
  • To decrease the number of parcels lost by postal services
  • To minimize the risk of newborns falling from healthcare providers' hands

What are the essential characteristics of laboratory results in health care?

<p>Accurate, reliable, and timely (A)</p> Signup and view all the answers

In the context of health laboratories, what do laboratory errors cost?

<p>Time, effort, and patient outcomes (A)</p> Signup and view all the answers

What would a 1% error rate mean in France, according to the text?

<p>14 minutes without water or electricity everyday (B)</p> Signup and view all the answers

What is the primary purpose of implementing a Quality Management System (QMS) in a laboratory?

<p>To detect errors and prevent their recurrence (A)</p> Signup and view all the answers

In the context of laboratory testing, which factor is NOT influenced by the Quality System Essentials?

<p>Vendor qualifications (C)</p> Signup and view all the answers

Who is known for introducing statistical process control in the 1920s?

<p>Walter A. Shewhart (D)</p> Signup and view all the answers

Which innovator is associated with the concept of Continual Improvement in the 1940s?

<p>W. Edwards Deming (A)</p> Signup and view all the answers

What term describes coordinated activities to direct and control an organization with regard to quality?

<p>Quality management system (B)</p> Signup and view all the answers

Which organization provides guidance for quality in manufacturing and service industries?

<p>International Organization for Standardization (B)</p> Signup and view all the answers

What is the main focus of Process Improvement in a laboratory setting?

<p>Risk assessment and preventive actions (D)</p> Signup and view all the answers

Which activity involves documentation, root cause analysis, and corrective actions in a laboratory assessment?

<p>(Mistakes And Problems) documentation (B)</p> Signup and view all the answers

What is NOT a characteristic of laboratory results in health care according to the given text?

<p>Laboratory Safety (D)</p> Signup and view all the answers

What does ISO 9000:2000 provide guidance for?

<p>Quality management system (D)</p> Signup and view all the answers

What is the main role of Customer Service in a laboratory setting?

<p>Problem resolution and risk assessment (B)</p> Signup and view all the answers

What does Waste Management focus on in a laboratory environment?

<p>Containment and security (C)</p> Signup and view all the answers

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