Quality Improvement Initiatives in Organizations
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Questions and Answers

What is the primary purpose of leaders establishing unity of purpose and direction in an organization?

  • To centralize decision-making and control within the leadership team
  • To increase bureaucracy and red tape within the organization
  • To align the organization's strategies, policies, processes and resources to achieve its objectives (correct)
  • To create a sense of competition among employees
  • How do leaders engage people in an organization to achieve its quality objectives?

  • By centralizing all decision-making within the leadership team
  • By micromanaging and closely monitoring employee activities
  • By providing people with the required resources, training and authority to act with accountability (correct)
  • By establishing a culture of fear and punishment for mistakes
  • Which of the following is NOT identified as a key benefit of leaders establishing unity of purpose and direction?

  • Improved communication between levels and functions of the organization
  • Increased effectiveness and efficiency in meeting the organization's quality objectives
  • Better coordination of the organization's processes
  • Increased profitability and shareholder returns (correct)
  • What is the role of leaders in establishing a culture of trust and integrity within an organization?

    <p>Leaders should establish shared values, fairness and ethical models for behavior at all levels</p> Signup and view all the answers

    Which of the following actions by leaders is NOT identified as important for engaging people in achieving the organization's quality objectives?

    <p>Establish a culture of nepotism and favoritism</p> Signup and view all the answers

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