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Questions and Answers
What is the definition of quality according to the American Society for Quality Control?
The totality of features and characteristics of a product or service that bear on its ability to satisfy a user's given needs
What is the primary objective of quality control?
To maintain a product's quality or characteristics to a satisfactory degree
What is the main difference between quality control and quality assurance?
Quality control focuses on checking and reviewing work already done, while quality assurance involves designing processes to prevent defects from occurring
What is the primary goal of quality assurance?
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What is the name of the cycle developed by Dr. W. Edwards Deming to determine quality assurance?
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What is the focus of quality control in the production process?
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Why have businesses shifted focus from quality control to quality management and quality assurance?
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What is a key aspect of quality assurance according to the text?
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