Quality Control Terminologies
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Quality Control Terminologies

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Questions and Answers

What is the definition of quality according to the American Society for Quality Control?

The totality of features and characteristics of a product or service that bear on its ability to satisfy a user's given needs

What is the primary objective of quality control?

To maintain a product's quality or characteristics to a satisfactory degree

What is the main difference between quality control and quality assurance?

Quality control focuses on checking and reviewing work already done, while quality assurance involves designing processes to prevent defects from occurring

What is the primary goal of quality assurance?

<p>To provide adequate confidence that a product optimally fulfills customers' expectations</p> Signup and view all the answers

What is the name of the cycle developed by Dr. W. Edwards Deming to determine quality assurance?

<p>The Shewhart Cycle, also known as the Plan-Do-Check-Act cycle</p> Signup and view all the answers

What is the focus of quality control in the production process?

<p>Checking and reviewing work that has already been done</p> Signup and view all the answers

Why have businesses shifted focus from quality control to quality management and quality assurance?

<p>Because quality control can be a very expensive process</p> Signup and view all the answers

What is a key aspect of quality assurance according to the text?

<p>Developing close relationships with customers and suppliers</p> Signup and view all the answers

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