Podcast
Questions and Answers
Which quality expert revolutionized the Japanese philosophy on quality management?
Which quality expert revolutionized the Japanese philosophy on quality management?
- Armand V. Feigenbaum
- Philip B. Crosby
- William Edwards Deming (correct)
- Walter A. Shewhart
Who is known as the Father of Statistical Quality Control?
Who is known as the Father of Statistical Quality Control?
- Joseph M. Juran (correct)
- Armand V. Feigenbaum
- William Edwards Deming
- Philip B. Crosby
Who was credited with a 25% reduction in the overall rejection rate and a 30% reduction in scrap costs?
Who was credited with a 25% reduction in the overall rejection rate and a 30% reduction in scrap costs?
- Philip B. Crosby (correct)
- Walter A. Shewhart
- William Edwards Deming
- Joseph M. Juran
Which quality expert first incorporated the human aspect in quality management known as Total Quality Management (TQM)?
Which quality expert first incorporated the human aspect in quality management known as Total Quality Management (TQM)?
Who initiated the Zero Defects program at the Martin Company?
Who initiated the Zero Defects program at the Martin Company?
Which of the following is a notable contribution of Kaoru Ishikawa?
Which of the following is a notable contribution of Kaoru Ishikawa?
What is Genichi Taguchi's contribution to quality management?
What is Genichi Taguchi's contribution to quality management?
Which of the following statements about James H. Donnelly's contribution is correct?
Which of the following statements about James H. Donnelly's contribution is correct?
What is the contribution of A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry?
What is the contribution of A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry?
What is Theodore Levitt's contribution to the field of marketing?
What is Theodore Levitt's contribution to the field of marketing?
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Study Notes
Quality Management Experts
- W. Edwards Deming revolutionized the Japanese philosophy on quality management.
- Walter A. Shewhart is known as the Father of Statistical Quality Control.
- Armand V. Feigenbaum is credited with a 25% reduction in the overall rejection rate and a 30% reduction in scrap costs.
- W. Edwards Deming first incorporated the human aspect in quality management, known as Total Quality Management (TQM).
- Philip B. Crosby initiated the Zero Defects program at the Martin Company.
- Kaoru Ishikawa is notable for developing the seven basic tools of quality control.
- Genichi Taguchi introduced robust design, a method for designing products and processes that are less sensitive to variation.
- James H. Donnelly is credited with pioneering the concept of "Customer-Focused Quality."
- A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry are known for developing the SERVQUAL model, a framework for measuring service quality.
- Theodore Levitt contributed to the field of marketing by emphasizing the importance of customer focus and value creation.
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