Podcast
Questions and Answers
Who is credited with introducing statistical process control (SPC) based on applications at Western Electric and Bell Telephone Laboratories?
Who is credited with introducing statistical process control (SPC) based on applications at Western Electric and Bell Telephone Laboratories?
- W. Edwards Deming
- Philip B. Crosby
- Walter A. Shewhart (correct)
- Joseph M. Juran
Which methodology encouraged completely throwing out the old process and starting over, within the context of implementing major information systems changes?
Which methodology encouraged completely throwing out the old process and starting over, within the context of implementing major information systems changes?
- Total Quality Management (TQM)
- Business Process Reengineering (BPR) (correct)
- Statistical Process Control (SPC)
- Six Sigma
Who played a significant role in installing Statistical Process Control (SPC) in Japanese manufacturing post-World War II?
Who played a significant role in installing Statistical Process Control (SPC) in Japanese manufacturing post-World War II?
- Dr. W. Edwards Deming (correct)
- Armand V. Feigenbaum
- Joseph M. Juran
- Philip B. Crosby
What methodology evolved to become Six Sigma?
What methodology evolved to become Six Sigma?
Which concept became the foundation for Total Quality Management (TQM) in the 1980s?
Which concept became the foundation for Total Quality Management (TQM) in the 1980s?
What encompasses documenting, understanding, managing, and controlling key processes in the business enterprise?
What encompasses documenting, understanding, managing, and controlling key processes in the business enterprise?
What is the primary purpose of this handbook according to the text?
What is the primary purpose of this handbook according to the text?
What do the BoK requirements preceding each section indicate?
What do the BoK requirements preceding each section indicate?
What distinguishes the content in this handbook according to the text?
What distinguishes the content in this handbook according to the text?
How does the text describe ASQ and ASQExcellence's mission?
How does the text describe ASQ and ASQExcellence's mission?
What is emphasized as the main benefit of using this handbook post-exam?
What is emphasized as the main benefit of using this handbook post-exam?
What is NOT a primary focus of this handbook?
What is NOT a primary focus of this handbook?
What is one of the key challenges faced by quality management professionals today?
What is one of the key challenges faced by quality management professionals today?
Why is it important for quality management professionals to have a broad understanding of available tools?
Why is it important for quality management professionals to have a broad understanding of available tools?
What is emphasized in the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) body of knowledge?
What is emphasized in the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) body of knowledge?
How do advances in technology, big data, and Industry 4.0 impact quality management?
How do advances in technology, big data, and Industry 4.0 impact quality management?
What does the integration of organizational excellence models and various international systems standards into daily operations signify?
What does the integration of organizational excellence models and various international systems standards into daily operations signify?
Why must quality management professionals be able to apply tools in new ways?
Why must quality management professionals be able to apply tools in new ways?
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