18 Questions
Who is credited with introducing statistical process control (SPC) based on applications at Western Electric and Bell Telephone Laboratories?
Walter A. Shewhart
Which methodology encouraged completely throwing out the old process and starting over, within the context of implementing major information systems changes?
Business Process Reengineering (BPR)
Who played a significant role in installing Statistical Process Control (SPC) in Japanese manufacturing post-World War II?
Dr. W. Edwards Deming
What methodology evolved to become Six Sigma?
Business Process Reengineering (BPR)
Which concept became the foundation for Total Quality Management (TQM) in the 1980s?
Statistical Concepts
What encompasses documenting, understanding, managing, and controlling key processes in the business enterprise?
Business Process Management (BPM)
What is the primary purpose of this handbook according to the text?
To provide a day-to-day reference source for assessing quality applications
What do the BoK requirements preceding each section indicate?
The range of content and cognitive level suitable for multiple-choice questions
What distinguishes the content in this handbook according to the text?
It is written from a practitioner's perspective
How does the text describe ASQ and ASQExcellence's mission?
To advance learning, quality improvement, and knowledge exchange worldwide
What is emphasized as the main benefit of using this handbook post-exam?
A source for assessing quality applications in daily processes
What is NOT a primary focus of this handbook?
Historical facts about quality management
What is one of the key challenges faced by quality management professionals today?
Understanding the impact of technology on communication
Why is it important for quality management professionals to have a broad understanding of available tools?
To stay relevant in society
What is emphasized in the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) body of knowledge?
Understanding the strategic needs of an organization
How do advances in technology, big data, and Industry 4.0 impact quality management?
They provide new opportunities for gaining insights
What does the integration of organizational excellence models and various international systems standards into daily operations signify?
A move towards more standardized processes
Why must quality management professionals be able to apply tools in new ways?
To keep up with the changing business environment
Explore the evolution of Statistical Process Control from its inception in the 1920s with Walter A. Shewhart to its implementation in Japanese manufacturing by Dr. W. Edwards Deming. Learn about key publications that shaped the field of quality control.
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