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Questions and Answers
Survival of a company depends on its ability to produce a low-quality product or service.
False
If a product fulfills the customer’s expectations, the customer will consider that the product is of low quality.
False
Quality can be defined as the inability to fulfill the customer’s needs and expectations.
False
Parameters or characteristics used to define quality are the same for all products.
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The term 'quality' has negative connotations in everyday life.
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Performance, reliability, safety, and appearance are parameters used to define quality for pharmaceutical products.
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Nutritional properties are a parameter used to define quality for mechanical products.
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Quality control is only critical in the manufacturing industry.
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Globalization has made it possible for consumers to settle for subpar products and services.
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A company's ability to produce a low-quality product or service is irrelevant to its survival.
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Study Notes
Quality Control
- Quality is crucial for the survival of a job or company in a globalized market where consumers can choose from the best products worldwide.
- A product is considered of high quality if it fulfills the customer's expectations, and of low quality if it doesn't.
Defining Quality
- Quality is defined as "its ability to fulfill the customer's needs and expectations".
- Quality parameters or characteristics vary from product to product.
Parameters of Quality
- For mechanical or electronic products:
- Performance
- Reliability
- Safety
- Appearance
- For pharmaceutical products:
- Physical and chemical characteristics
- Medicinal effect
- Toxicity
- Taste
- Shelf life
- For food products:
- Taste
- Nutritional properties
- Texture
- Shelf life
The Concept of Quality
- The term "quality" has positive connotations and is often associated with high standards.
- Without a clear definition of quality, it's impossible to measure and evaluate it.
- The quest for quality is key to many organizations, but what "quality" means and how to achieve it is a matter of debate.
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Description
Learn about the importance of quality control in various industries and professions, and how it affects customer satisfaction and business success.
