Quality Control: Definition and Purpose

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Questions and Answers

What is the primary goal of Feigorbaum Total Quality Control?

To reduce production costs

To achieve maximum profits

To enable production and services at the most economical levels which allow full customer satisfaction (correct)

To increase employee salaries

What is the main concern of Quality Control?

Reducing employee workload

Making things right (correct)

Increasing production speed

Discovering and rejecting those made wrong

What is one of the factors that affect product quality?

Employee salaries

Weather conditions

Market research (correct)

Government policies

What is one of the objectives of Quality Control?

To decide about the standard of quality of a product Signup and view all the answers

What is one of the functions of the Quality Control Department?

To reject the defective goods Signup and view all the answers

What is one of the advantages of Quality Control?

Improved reputation Signup and view all the answers

What is the main focus of Total Quality Management (TQM)?

Embedding awareness of quality in all organizational processes Signup and view all the answers

What is one of the paradigms of Total Quality Management (TQM)?

Total involves the entire organization, supply chain, and/or product life cycle Signup and view all the answers

What is the definition of Total Quality Management (TQM) according to ISO?

A management approach for an organization, centered on quality, based on the participation of all its members Signup and view all the answers

What is the ultimate goal of Total Quality Management (TQM)?

To achieve customer satisfaction Signup and view all the answers

What is essential to induce a sense of purpose in producing quality products?

Infusing quality at the beginning of production Signup and view all the answers

What is the result of adopting new philosophies according to market trends?

Improved quality control and competitiveness Signup and view all the answers

What is the benefit of minimizing total cost and moving towards a single supplier?

Improved trust and reduced costs Signup and view all the answers

Why is it important to constantly and forever improve the system of production and service?

To catch up with the competitive market Signup and view all the answers

What is the benefit of instituting modern methods of training on the job?

Improved employee quality and productivity Signup and view all the answers

Why is it important to drive out fear in the workplace?

To improve quality and productivity Signup and view all the answers

What is the benefit of breaking down barriers between staff areas?

Improved quality assurance management Signup and view all the answers

What is the drawback of focusing on numerical goals for the workforce?

Increased focus on quantity over quality Signup and view all the answers

Why is it important to eliminate work standards and numerical quotas?

To focus on quality over quantity Signup and view all the answers

What is the purpose of instituting a vigorous program of education and training?

To let employees learn new technology and techniques Signup and view all the answers

What is the primary definition of quality?

The fitness for purpose at the lowest cost Signup and view all the answers

What is the primary aim of quality control?

To produce the optimum quality products at minimum cost Signup and view all the answers

What is the main difference between quality control and inspection?

Quality control involves corrective action Signup and view all the answers

What is the primary purpose of quality control?

To ensure the fitness for purpose of products Signup and view all the answers

What is the primary characteristic of quality?

The fitness for purpose Signup and view all the answers

What is the primary factor that affects the quality of a product?

All of the above Signup and view all the answers

What is the primary goal of quality control?

To ensure the fitness for purpose of products Signup and view all the answers

What is the primary difference between quality and quality control?

Quality is a product characteristic, while quality control is a process Signup and view all the answers

What is the primary purpose of quality standards?

To provide a basis for quality control Signup and view all the answers

What is the primary role of quality control in production?

To ensure the quality of products at minimum cost Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

Enhancing customer satisfaction and exceeding customer needs Signup and view all the answers

Who developed the philosophy of TQM in the 1960s?

Dr. W. Edward Deming and Dr. J.M. Juran Signup and view all the answers

What is the primary objective of TQM?

To achieve higher customer satisfaction Signup and view all the answers

What is a key element of TQM?

Total participation of all employees Signup and view all the answers

What is a benefit of TQM?

Enhanced customer satisfaction Signup and view all the answers

What is a limitation of TQM?

It requires a total change in management and employee outlook Signup and view all the answers

What is the focus of Deming's 14 Quality Principles?

Directed primarily at management Signup and view all the answers

What is an element of TQM implementation?

Benchmarking Signup and view all the answers

What is a result of TQM implementation?

Increased productivity Signup and view all the answers

What is a key aspect of TQM?

Preventing defects Signup and view all the answers

Study Notes

Quality Control

Definition of Quality: Fitness for purpose at lowest cost, satisfying customer needs, and degree of perfection.
Quality Control: Systematic control of factors affecting product quality, ensuring optimum quality at minimum cost.

Factors Affecting Quality

Men, materials, machines, and manufacturing conditions
Market research, money, management, production methods, and product design

Objectives of Quality Control

Set standards for quality that are acceptable to customers and economical to maintain
Improve quality standards
Prevent and solve quality deviations during manufacturing
Ensure uniform quality products

Functions of Quality Control Department

Suggest methods to prevent manufacturing difficulties
Reject defective goods
Investigate and correct quality control breakdowns
Correct and rehabilitate defective goods

Advantages of Quality Control

Improved product quality and sales
Reduced waste and manufacturing costs
Improved reputation and manufacturer-consumer relations
Uniformity in quality and reduced inspection costs

Total Quality Management (TQM)

Definition: A management approach focused on quality, based on participation of all members, aiming for long-term success through customer satisfaction.
TQM is composed of three paradigms: Total, Quality, and Management.
Originated in the United States in the 1920s and developed in Japan in the 1960s.

Elements of TQM

Sustained management commitment to quality
Total focus on the customer
Preventing defects rather than detecting them
Universal quality responsibility
Quality measurement, continuous improvement, and root cause corrective actions
Employee involvement and empowerment, focus on team synergy, thinking statistically, benchmarking, and training
Supplier teaming

Objectives of TQM

Achieve higher customer satisfaction through collective effort
Provide goods and services with zero defects
Educate and train managers and employees
Focus on productivity and quality improvement
Enhance communication in the organization

Advantages of TQM

Enhanced customer satisfaction
Total change in organization working culture
Increased productivity and efficiency
Incorporation of advanced production techniques
Development of new products and skills
Enhanced teamwork, reduced rework, and reduced inventory
Increased profitability

Limitations of TQM

Slow implementation process
Requires total change in management and employee outlook
Success depends on participative management
Difficult to implement in developing economies

Deming's 14 Quality Principles

Create constancy of purpose for improvement of product and service
Adopt the new philosophy
Cease dependence on mass inspection
End the practice of awarding business on price tag alone
Constantly and forever improve the system of production and service
Institute modern methods of training on the job
Institute modern methods of supervision
Drive out fear
Break down barriers between staff areas
Eliminate numerical goals for the work force
Eliminate work standards and numerical quotas
Remove barriers that hinder the hourly worker
Institute a vigorous program of education and training
Create a situation in top management that will push every day on the above points

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Description

This quiz covers the definition and purpose of quality in the context of cost and customer needs, including fitness for purpose and satisfying explicit and implicit needs.