Quality Control: Definition and Purpose
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Questions and Answers

What is the primary goal of Feigorbaum Total Quality Control?

  • To reduce production costs
  • To achieve maximum profits
  • To enable production and services at the most economical levels which allow full customer satisfaction (correct)
  • To increase employee salaries

    • What is the main concern of Quality Control?

  • Reducing employee workload
  • Making things right (correct)
  • Increasing production speed
  • Discovering and rejecting those made wrong

    • What is one of the factors that affect product quality?

  • Employee salaries
  • Weather conditions
  • Market research (correct)
  • Government policies

    • What is one of the objectives of Quality Control?

    <p>To decide about the standard of quality of a product</p> Signup and view all the answers

    What is one of the functions of the Quality Control Department?

    <p>To reject the defective goods</p> Signup and view all the answers

    What is one of the advantages of Quality Control?

    <p>Improved reputation</p> Signup and view all the answers

    What is the main focus of Total Quality Management (TQM)?

    <p>Embedding awareness of quality in all organizational processes</p> Signup and view all the answers

    What is one of the paradigms of Total Quality Management (TQM)?

    <p>Total involves the entire organization, supply chain, and/or product life cycle</p> Signup and view all the answers

    What is the definition of Total Quality Management (TQM) according to ISO?

    <p>A management approach for an organization, centered on quality, based on the participation of all its members</p> Signup and view all the answers

    What is the ultimate goal of Total Quality Management (TQM)?

    <p>To achieve customer satisfaction</p> Signup and view all the answers

    What is essential to induce a sense of purpose in producing quality products?

    <p>Infusing quality at the beginning of production</p> Signup and view all the answers

    What is the result of adopting new philosophies according to market trends?

    <p>Improved quality control and competitiveness</p> Signup and view all the answers

    What is the benefit of minimizing total cost and moving towards a single supplier?

    <p>Improved trust and reduced costs</p> Signup and view all the answers

    Why is it important to constantly and forever improve the system of production and service?

    <p>To catch up with the competitive market</p> Signup and view all the answers

    What is the benefit of instituting modern methods of training on the job?

    <p>Improved employee quality and productivity</p> Signup and view all the answers

    Why is it important to drive out fear in the workplace?

    <p>To improve quality and productivity</p> Signup and view all the answers

    What is the benefit of breaking down barriers between staff areas?

    <p>Improved quality assurance management</p> Signup and view all the answers

    What is the drawback of focusing on numerical goals for the workforce?

    <p>Increased focus on quantity over quality</p> Signup and view all the answers

    Why is it important to eliminate work standards and numerical quotas?

    <p>To focus on quality over quantity</p> Signup and view all the answers

    What is the purpose of instituting a vigorous program of education and training?

    <p>To let employees learn new technology and techniques</p> Signup and view all the answers

    What is the primary definition of quality?

    <p>The fitness for purpose at the lowest cost</p> Signup and view all the answers

    What is the primary aim of quality control?

    <p>To produce the optimum quality products at minimum cost</p> Signup and view all the answers

    What is the main difference between quality control and inspection?

    <p>Quality control involves corrective action</p> Signup and view all the answers

    What is the primary purpose of quality control?

    <p>To ensure the fitness for purpose of products</p> Signup and view all the answers

    What is the primary characteristic of quality?

    <p>The fitness for purpose</p> Signup and view all the answers

    What is the primary factor that affects the quality of a product?

    <p>All of the above</p> Signup and view all the answers

    What is the primary goal of quality control?

    <p>To ensure the fitness for purpose of products</p> Signup and view all the answers

    What is the primary difference between quality and quality control?

    <p>Quality is a product characteristic, while quality control is a process</p> Signup and view all the answers

    What is the primary purpose of quality standards?

    <p>To provide a basis for quality control</p> Signup and view all the answers

    What is the primary role of quality control in production?

    <p>To ensure the quality of products at minimum cost</p> Signup and view all the answers

    What is the primary focus of Total Quality Management (TQM)?

    <p>Enhancing customer satisfaction and exceeding customer needs</p> Signup and view all the answers

    Who developed the philosophy of TQM in the 1960s?

    <p>Dr. W. Edward Deming and Dr. J.M. Juran</p> Signup and view all the answers

    What is the primary objective of TQM?

    <p>To achieve higher customer satisfaction</p> Signup and view all the answers

    What is a key element of TQM?

    <p>Total participation of all employees</p> Signup and view all the answers

    What is a benefit of TQM?

    <p>Enhanced customer satisfaction</p> Signup and view all the answers

    What is a limitation of TQM?

    <p>It requires a total change in management and employee outlook</p> Signup and view all the answers

    What is the focus of Deming's 14 Quality Principles?

    <p>Directed primarily at management</p> Signup and view all the answers

    What is an element of TQM implementation?

    <p>Benchmarking</p> Signup and view all the answers

    What is a result of TQM implementation?

    <p>Increased productivity</p> Signup and view all the answers

    What is a key aspect of TQM?

    <p>Preventing defects</p> Signup and view all the answers

    Study Notes

    Quality Control

    • Definition of Quality: Fitness for purpose at lowest cost, satisfying customer needs, and degree of perfection.
    • Quality Control: Systematic control of factors affecting product quality, ensuring optimum quality at minimum cost.

    Factors Affecting Quality

    • Men, materials, machines, and manufacturing conditions
    • Market research, money, management, production methods, and product design

    Objectives of Quality Control

    • Set standards for quality that are acceptable to customers and economical to maintain
    • Improve quality standards
    • Prevent and solve quality deviations during manufacturing
    • Ensure uniform quality products

    Functions of Quality Control Department

    • Suggest methods to prevent manufacturing difficulties
    • Reject defective goods
    • Investigate and correct quality control breakdowns
    • Correct and rehabilitate defective goods

    Advantages of Quality Control

    • Improved product quality and sales
    • Reduced waste and manufacturing costs
    • Improved reputation and manufacturer-consumer relations
    • Uniformity in quality and reduced inspection costs

    Total Quality Management (TQM)

    • Definition: A management approach focused on quality, based on participation of all members, aiming for long-term success through customer satisfaction.
    • TQM is composed of three paradigms: Total, Quality, and Management.
    • Originated in the United States in the 1920s and developed in Japan in the 1960s.

    Elements of TQM

    • Sustained management commitment to quality
    • Total focus on the customer
    • Preventing defects rather than detecting them
    • Universal quality responsibility
    • Quality measurement, continuous improvement, and root cause corrective actions
    • Employee involvement and empowerment, focus on team synergy, thinking statistically, benchmarking, and training
    • Supplier teaming

    Objectives of TQM

    • Achieve higher customer satisfaction through collective effort
    • Provide goods and services with zero defects
    • Educate and train managers and employees
    • Focus on productivity and quality improvement
    • Enhance communication in the organization

    Advantages of TQM

    • Enhanced customer satisfaction
    • Total change in organization working culture
    • Increased productivity and efficiency
    • Incorporation of advanced production techniques
    • Development of new products and skills
    • Enhanced teamwork, reduced rework, and reduced inventory
    • Increased profitability

    Limitations of TQM

    • Slow implementation process
    • Requires total change in management and employee outlook
    • Success depends on participative management
    • Difficult to implement in developing economies

    Deming's 14 Quality Principles

    • Create constancy of purpose for improvement of product and service
    • Adopt the new philosophy
    • Cease dependence on mass inspection
    • End the practice of awarding business on price tag alone
    • Constantly and forever improve the system of production and service
    • Institute modern methods of training on the job
    • Institute modern methods of supervision
    • Drive out fear
    • Break down barriers between staff areas
    • Eliminate numerical goals for the work force
    • Eliminate work standards and numerical quotas
    • Remove barriers that hinder the hourly worker
    • Institute a vigorous program of education and training
    • Create a situation in top management that will push every day on the above points

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    Description

    This quiz covers the definition and purpose of quality in the context of cost and customer needs, including fitness for purpose and satisfying explicit and implicit needs.

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