11 Questions
What is the main purpose of quality assurance in IT?
To negotiate and facilitate quality activities
Which area does quality assurance primarily focus on?
All areas of IT
What is NOT a typical role of quality assurance in IT?
Negotiating contracts with suppliers
What is the primary responsibility of project managers in IT?
Coordinating and delivering IT projects to the enterprise
What is the main function of the help desk (service desk) in an enterprise?
Responding to technical questions and problems faced by users within an enterprise
What is the role of end users in relation to business application services?
Acting as a liaison between the IT department and the end users
What is the main responsibility of third-party management in an enterprise?
Providing direction to the outsourcer on issues and escalating internally within the enterprise and IT function
What is the primary responsibility of project managers in IT?
Coordinating and delivering IT projects
What is the main function of the help desk (service desk) in an enterprise?
Responding to technical questions and problems faced by users
In IT, what is the distinction between 'end user' and 'user'?
End user refers specifically to someone who will access a business application, while user can refer to administrative accounts and accounts used to access platforms
What is the primary role of third-party management in IT?
Providing direction to the outsourcer and monitoring service levels
Test your knowledge about quality assurance (QA) in IT with this quiz. Explore the main purpose and focus areas of quality assurance as well as atypical roles in the IT industry.
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