Podcast
Questions and Answers
Ella Cafe offered a range of services including wedding proposals and prenup shoots.
Ella Cafe offered a range of services including wedding proposals and prenup shoots.
True (A)
The pandemic improved foot traffic to Ella Cafe and The Black Bird.
The pandemic improved foot traffic to Ella Cafe and The Black Bird.
False (B)
The Black Bird specializes in casual brunch and fine dining experiences.
The Black Bird specializes in casual brunch and fine dining experiences.
True (A)
Ella Cafe and The Black Bird are still operating successfully.
Ella Cafe and The Black Bird are still operating successfully.
Supply chain disruptions during the pandemic led to delays and shortages of food items.
Supply chain disruptions during the pandemic led to delays and shortages of food items.
Implementing health and safety measures post-pandemic reduced the operational costs for the cafes.
Implementing health and safety measures post-pandemic reduced the operational costs for the cafes.
Ella Cafe was favored for its thick pastries and colorful salads.
Ella Cafe was favored for its thick pastries and colorful salads.
Café Ella and the Blackbird started its journey in 2013.
Café Ella and the Blackbird started its journey in 2013.
The Black Bird is characterized by a modern ambiance with rustic touches.
The Black Bird is characterized by a modern ambiance with rustic touches.
Café Ella and the Blackbird remained open during the pandemic.
Café Ella and the Blackbird remained open during the pandemic.
During the pandemic, only essential businesses, like coffee shops, were allowed to operate.
During the pandemic, only essential businesses, like coffee shops, were allowed to operate.
Marketing through social media became a primary strategy during the pandemic.
Marketing through social media became a primary strategy during the pandemic.
The coffee shop has been operational for many years prior to the pandemic.
The coffee shop has been operational for many years prior to the pandemic.
The owner's partner left their job to pursue their dream of owning a coffee shop.
The owner's partner left their job to pursue their dream of owning a coffee shop.
Feedback from customers has only been positive for the coffee shop.
Feedback from customers has only been positive for the coffee shop.
The business survived by transitioning to a completely offline operational model.
The business survived by transitioning to a completely offline operational model.
Ella and the Blackbird initially opened in 2015 to attract local students.
Ella and the Blackbird initially opened in 2015 to attract local students.
The café is known for its rustic and industrial interiors.
The café is known for its rustic and industrial interiors.
The café had to close its doors due to a lack of customer interest.
The café had to close its doors due to a lack of customer interest.
Exclusive discounts offered periodically had no impact on sales for the café.
Exclusive discounts offered periodically had no impact on sales for the café.
Students are drawn to Ella and the Blackbird because it is located near a school.
Students are drawn to Ella and the Blackbird because it is located near a school.
Ella and the Blackbird's closure in 2021 was a strategic decision to improve services.
Ella and the Blackbird's closure in 2021 was a strategic decision to improve services.
The café is recognized for its signature wall as part of its ambiance.
The café is recognized for its signature wall as part of its ambiance.
Historical data analysis revealed only positive outcomes for Ella and the Blackbird during the pandemic.
Historical data analysis revealed only positive outcomes for Ella and the Blackbird during the pandemic.
Promotions can help increase customer traffic during peak hours.
Promotions can help increase customer traffic during peak hours.
Using safety stock is important to prevent shortages during busy periods.
Using safety stock is important to prevent shortages during busy periods.
Data analysis is unnecessary for effective inventory management.
Data analysis is unnecessary for effective inventory management.
A loyalty card program can help enhance customer trust and loyalty.
A loyalty card program can help enhance customer trust and loyalty.
Restaurant profitability is unaffected by customer behavior analysis.
Restaurant profitability is unaffected by customer behavior analysis.
Offering discounts on drinks during specific hours can help attract new customers.
Offering discounts on drinks during specific hours can help attract new customers.
Inventory turnover is used to determine optimal pricing for menu items.
Inventory turnover is used to determine optimal pricing for menu items.
Data on customer behavior doesn't change the way restaurants manage their staffing.
Data on customer behavior doesn't change the way restaurants manage their staffing.
Mapping the Value Stream includes analyzing all steps involved in serving a customer.
Mapping the Value Stream includes analyzing all steps involved in serving a customer.
Six Sigma emphasizes increasing defects in processes.
Six Sigma emphasizes increasing defects in processes.
The DMAIC methodology is part of the Kaizen approach.
The DMAIC methodology is part of the Kaizen approach.
Establishing Pull involves preparing items before they are ordered.
Establishing Pull involves preparing items before they are ordered.
Kaizen encourages employee involvement in suggesting improvements.
Kaizen encourages employee involvement in suggesting improvements.
If a new method proves beneficial, it should never be standardized.
If a new method proves beneficial, it should never be standardized.
Monitoring processes in Six Sigma ensures that improvements are sustained.
Monitoring processes in Six Sigma ensures that improvements are sustained.
The primary focus of continuous improvement is to implement large-scale changes only once a year.
The primary focus of continuous improvement is to implement large-scale changes only once a year.
The revitalization of Cafe Ella and The Blackbird will be executed in four phases.
The revitalization of Cafe Ella and The Blackbird will be executed in four phases.
The budget for the project is set at $1,500,000.
The budget for the project is set at $1,500,000.
Staff training for the project is scheduled to be completed by April 15, 2025.
Staff training for the project is scheduled to be completed by April 15, 2025.
Data-driven demand forecasting is a primary focus of the project management strategy.
Data-driven demand forecasting is a primary focus of the project management strategy.
Supplier reliability is listed as an assumption within the project risks.
Supplier reliability is listed as an assumption within the project risks.
The marketing plan for Cafe Ella and The Blackbird is included as a deliverable.
The marketing plan for Cafe Ella and The Blackbird is included as a deliverable.
Lean Management aims to increase the number of resources used by optimizing processes.
Lean Management aims to increase the number of resources used by optimizing processes.
The milestone for launching the new menu is targeted for completion on August 20, 2026.
The milestone for launching the new menu is targeted for completion on August 20, 2026.
Flashcards
Decreased Foot Traffic
Decreased Foot Traffic
A significant drop in customer visits to a cafe, often caused by lockdowns and social distancing measures.
Supply Chain Disruptions
Supply Chain Disruptions
Problems in getting ingredients and supplies due to the pandemic, impacting a cafe's ability to serve its menu.
Increased Operational Costs
Increased Operational Costs
Higher expenses due to implementing health and safety measures like sanitization and social distancing.
Ella Cafe and The Black Bird
Ella Cafe and The Black Bird
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Pandemic Impact on Cafes
Pandemic Impact on Cafes
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Foot Traffic
Foot Traffic
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Supply Chain
Supply Chain
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Operational Costs
Operational Costs
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Customer Benefit of Ella and the Blackbird
Customer Benefit of Ella and the Blackbird
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Historical Data Analysis (Ella and the Blackbird)
Historical Data Analysis (Ella and the Blackbird)
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Ella and the Blackbird's Closure
Ella and the Blackbird's Closure
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Cafe's Atmosphere (Ella and the Blackbird)
Cafe's Atmosphere (Ella and the Blackbird)
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Target Customer (Ella and the Blackbird)
Target Customer (Ella and the Blackbird)
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Customer Loyalty Promotion
Customer Loyalty Promotion
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Small Business Challenges (pandemic)
Small Business Challenges (pandemic)
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Adaptability and Bravery
Adaptability and Bravery
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Impact of pandemic on cafe business
Impact of pandemic on cafe business
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Pandemic business strategies
Pandemic business strategies
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Cafe adaptation during pandemic
Cafe adaptation during pandemic
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Cafe time in business
Cafe time in business
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Customer feedback methods
Customer feedback methods
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Pandemic business challenge
Pandemic business challenge
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Essential business alternatives
Essential business alternatives
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Business survival strategy
Business survival strategy
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Demand Management
Demand Management
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Peak Hours
Peak Hours
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Inventory Management
Inventory Management
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Safety Stock
Safety Stock
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Inventory Turnover
Inventory Turnover
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Customer Demand
Customer Demand
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Strategic Discounts
Strategic Discounts
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Loyalty Programs
Loyalty Programs
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Value Stream Mapping
Value Stream Mapping
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Create Flow
Create Flow
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Establish Pull
Establish Pull
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DMAIC
DMAIC
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Define (DMAIC)
Define (DMAIC)
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Measure (DMAIC)
Measure (DMAIC)
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Analyze (DMAIC)
Analyze (DMAIC)
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Kaizen
Kaizen
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Demand forecasting
Demand forecasting
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Operational optimization
Operational optimization
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Data-driven strategies
Data-driven strategies
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Customer satisfaction
Customer satisfaction
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Marketing plan execution
Marketing plan execution
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Menu development
Menu development
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Study Notes
Quality Assurance Plan
- A plan presented to hospitality management faculty at STI College Balagtas
- Submitted by Angeline C. Bandong, Bianca Crystal Chang, Via Mhae Eudela, Jennelyn Jacinto, Gian Martin, and Robilyn Sualog
- Submitted in November 2024
- The plan focuses on managing business obstacles amid the COVID-19 outbreak
- The plan details how to survive and maintain a business
Project Management
- The Cafe Ella and the Blackbird business emphasizes customer satisfaction and service.
- The cafe prioritized investments in furnishings, quality tables, chairs, air conditioning, and an upgraded espresso machine to improve customer experience.
- A menu improvement and a seasonal menu were also considered.
- Outdoor and indoor seating areas were refurbished.
Project Charter
- The plan is to enhance profitability and operational efficiency for the cafe.
- Data-driven demand forecasting and management strategies are implemented to cope with market trends and consumer preferences which were affected by the COVID-19 pandemic.
- A five-member team is responsible for project implementation.
- Budget for the project is 1,500,000.
- Milestones are outlined, including menu development, staff training, and product testing, aiming for a grand opening in January 2026.
Process Review and Improvement
- Lean Management is used to streamline operations, minimize waste, and optimize resource use.
- Value Stream Analysis is used to identify non-value-added activities to improve efficiency, minimize waiting times, and streamline workflow.
- Just-in-time inventory approach is implemented to minimize waste and overproduction.
- Staff training and/or skills development is used to improve operations.
- Six Sigma (DMAIC) methodology is used to improve processes.
- Continuous improvement or Kaizen is part of the plan to encourage staff involvement and small, incremental improvements.
Sustainable Business Model Proposal
- The plan aims to be efficient and sustainable using Lean Management, Six Sigma, and Kaizen methods for continuous improvement.
Risk Management
- The plan aims to identify potential threats for the cafe operation and broadly categorized into operational, financial, regulatory and market risks.
- Operational risks include supply chain disruptions, equipment failures, and food safety.
- Financial risks include cash flow issues, rising costs, and economic downturns.
- Regulatory risks include compliance with health, safety, and labor laws.
- Market risks are associated with changes in consumer preferences and competitive pressures.
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Description
This quiz explores a Quality Assurance Plan presented to hospitality management faculty at STI College Balagtas, focusing on business strategies amidst the COVID-19 pandemic. It covers project management aspects aimed at improving customer satisfaction and operational efficiency in the cafe industry.
