Business of Hospitality & Tourism Management
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Questions and Answers

What is the primary role of tour operators in the travel industry?

  • To produce travel products and services
  • To guarantee the sale of travel products and services to producers
  • To market travel products and services to customers (correct)
  • To act as retailers of travel products and services

    • Why do most mass-market tour operators choose to sell through travel agents?

  • To reduce costs
  • To increase profit margins
  • Because of the interdependent nature of the industry (correct)
  • Because they are unable to deal directly with customers

    • What is the main characteristic of 'direct sell' tour operators?

  • They focus on specific market segments
  • They provide arrangements for residents of their own country
  • They sell high volumes of packaged products
  • They deal directly with customers and cut out travel agents (correct)

    • What type of tour operator focuses on specific market segments, such as activity holidays or senior citizens?

    <p>Specialist operator</p> Signup and view all the answers

    What is the primary benefit of tour operators to producers of travel products and services?

    <p>They guarantee to buy their products</p> Signup and view all the answers

    What type of tour operator provides arrangements for residents of their own country?

    <p>Domestic operator</p> Signup and view all the answers

    What is the main advantage of tour operators to customers?

    <p>They provide a one-stop-shop for travel arrangements</p> Signup and view all the answers

    What is the primary reason why some producers are dependent on contracts with tour operators?

    <p>To guarantee a steady stream of revenue</p> Signup and view all the answers

    What is the primary focus of module 1 in the Business of Hospitality, Food and Leisure Management course?

    <p>Introduction to Tourism and Hospitality Industry</p> Signup and view all the answers

    Which type of tourism is focused on the traveler's personal growth and development?

    <p>Educational Tourism</p> Signup and view all the answers

    What is the primary function of a national tourism organization?

    <p>To develop and implement national tourism policies</p> Signup and view all the answers

    What is the primary characteristic of a specialty challenger in the tourism distribution channel?

    <p>They offer specialized tourism products</p> Signup and view all the answers

    What is the primary difference between commercial catering and institutional catering?

    <p>Target market</p> Signup and view all the answers

    What is the primary impact of the business of tourism and hospitality on the environment?

    <p>Depletion of natural resources</p> Signup and view all the answers

    What is the primary trend in the hospitality industry in terms of international trends?

    <p>Increased focus on sustainability</p> Signup and view all the answers

    What is the primary characteristic of a franchise in the food and catering segment?

    <p>Chain of restaurants with a common brand</p> Signup and view all the answers

    What is the primary objective of incentive travel?

    <p>To reward salespeople or individuals who achieve targets with a unique holiday experience</p> Signup and view all the answers

    What is the primary role of a travel company in the tourism distribution channel?

    <p>To act as an intermediary between tourists and suppliers</p> Signup and view all the answers

    Who do travel agents act as an agent for?

    <p>Companies supplying travel products</p> Signup and view all the answers

    What do travel agents make the bulk of their money from?

    <p>Selling package tours and airline tickets</p> Signup and view all the answers

    What is the primary focus of module 10 in the Business of Hospitality, Food and Leisure Management course?

    <p>Impacts of the Business of Tourism and Hospitality</p> Signup and view all the answers

    What is a unique aspect of incentive travel packages?

    <p>They offer exclusive access to visitor attractions</p> Signup and view all the answers

    What type of materials can be found in a travel agency?

    <p>Principals' brochures and promotional materials</p> Signup and view all the answers

    What is a service provided by travel agents to customers?

    <p>Providing travel arrangements</p> Signup and view all the answers

    Who do travel agents sometimes create package tours for?

    <p>Independent travellers</p> Signup and view all the answers

    What is a type of travel-related service offered by travel agents?

    <p>Travel insurance</p> Signup and view all the answers

    What are FIT tours typically designed for?

    <p>Independent travellers</p> Signup and view all the answers

    What are the two key components of a package holiday?

    <p>Transport and accommodation</p> Signup and view all the answers

    What is the primary role of a travel agency in the tourism industry?

    <p>To link customers with tourism service suppliers</p> Signup and view all the answers

    What is the main function of an outbound travel agent?

    <p>To carry on business as an outbound travel agent</p> Signup and view all the answers

    What is a common inclusion in a package holiday?

    <p>Transfers from point of arrival to accommodation</p> Signup and view all the answers

    What is the main purpose of a resort representative employed by the tour operator?

    <p>To assist tourists at the destination</p> Signup and view all the answers

    What is the primary function of the tourism industry?

    <p>To set up travel and holiday arrangements, get people to their destinations, and provide for their needs and enjoyment</p> Signup and view all the answers

    What type of business might be involved in setting up travel and holiday arrangements?

    <p>Travel agency</p> Signup and view all the answers

    Which of the following online travel agencies (OTAs) owns brands such as Hotels.com and Hotwire.com?

    <p>Expedia</p> Signup and view all the answers

    What is the benefit of the 'hot seat' feature for tour operators and tourism product suppliers?

    <p>Advertising products at a discounted price</p> Signup and view all the answers

    What is the primary function of specialty intermediaries in the tourism industry?

    <p>To influence when, where, and how people travel</p> Signup and view all the answers

    Which of the following is NOT a benefit of using an online travel agency for tour operators and tourism product suppliers?

    <p>Offering a physical storefront for customers</p> Signup and view all the answers

    What is the role of association executives in the tourism industry?

    <p>To represent either buyers or sellers as specialty intermediaries</p> Signup and view all the answers

    Which online travel agency is owned by the GDS Sabre?

    <p>Travelocity</p> Signup and view all the answers

    What is the benefit of a real-time inventory booking system for tour operators and tourism product suppliers?

    <p>Allowing multiple distributors to sell products without the hassle of callbacks</p> Signup and view all the answers

    Which of the following is a characteristic of specialty intermediaries in the tourism industry?

    <p>They are experts in their aspect of travel</p> Signup and view all the answers

    Study Notes

    Business of Hospitality, Food and Leisure Management

    • The course covers various topics including introduction to tourism and hospitality industry, history and evolution of the industry, governing bodies and policy makers, tourism distribution channels, hotel industry, food and catering segment, impacts of tourism, and trends in hospitality and tourism.

    Introduction to Tourism and Hospitality Industry

    • Definition of terminologies and jargons in tourism and hospitality industry.
    • Tourism and hospitality umbrella includes various sectors.
    • Types of travelers include different types of tourism.
    • Forms of tourism include various types of tourism.

    History and Evolution of Tourism and Hospitality Industry

    • History and evolution of tourism and hospitality industry.
    • Food service and international tourism.

    Governing Bodies and Policy Makers

    • National, regional, and local tourism organizations.
    • Travel companies and governing bodies.
    • Policy makers and their roles in tourism and hospitality industry.

    Tourism Distribution Channel

    • Tour operators and their roles in tourism distribution.
    • Specialty challengers and various types of hotels in the hospitality industry.
    • Tour operators can be likened to wholesalers since they buy in bulk from producers of travel products and services.

    The Hotel Industry

    • Types of hotel classifications.
    • Guest contact areas in the hotel.
    • Revenue and cost centers in the hotel.
    • Major hotel departments and their responsibilities.
    • Organization of a hotel.

    The Food and Catering Segment

    • Types of catering including commercial and institutional catering.
    • Related food and beverage departments.
    • Types of restaurant ownership including independent, chain, and franchise.

    Impacts of Tourism and Hospitality

    • Positive and negative impacts of tourism and hospitality on economy, socio-culture, and environment.
    • International trends in hospitality and tourism.
    • Regional trends in hospitality and tourism.
    • Local trends in hospitality and tourism.
    • Trends in travel and transportation.

    Tourism Distribution Channel

    • Tour operators and their roles in linking customers to products and services.
    • Mass-market operators and specialist operators.
    • Domestic operators and their roles in providing arrangements for residents of their own country.

    Travel Agents

    • Travel agents and their roles in selling package tours and airline tickets.
    • Travel agents provide a service to customers requiring business or leisure travel arrangements.
    • Travel agents act as agent for companies supplying the travel products.

    Incentive Travel

    • Incentive travel is claimed to be the fastest growing sector of the business travel market.
    • The objective of incentive travel is to reward salespeople or people who achieve targets with a unique holiday experience.

    Package Holidays

    • A package holiday typically includes transport to the destination and accommodation at the destination.
    • Other things may be included such as transfers, services of a resort representative, meals, car hire, kids recreation centers, and entrance to attractions.

    Main Sectors of the Tourism Industry

    • The tourism industry is made up of businesses that set up travel and holiday arrangements, get people to their destinations, and provide for their needs and enjoyment when they are there.

    Role and Functions of Travel Agencies

    • Travel agencies combine tourism activities originally carried out on an unconnected, individual basis, linking customers with tourism service suppliers and thereby promoting the development of the tourism industry.
    • Outbound travel agents require a travel agent's license.

    Specialty Channels

    • Specialty intermediaries include incentive travel firms, business meeting and convention planners, corporate travel offices, association executives, hotel representatives, travel consultants, and supplier sales offices.
    • Such group can represent either buyers or sellers, receiving either a commission or a salary from their employer.

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    Related Documents

    HOS62004 Business of Hospitality and Tourism Study Guide PDF

    Description

    This quiz covers the course outline and syllabus of Business of Hospitality, Food and Leisure Management, including topics such as tourism and hospitality management. Test your knowledge of the industry!

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