Questions and Answers
What is the primary role of tour operators in the travel industry?
Why do most mass-market tour operators choose to sell through travel agents?
What is the main characteristic of 'direct sell' tour operators?
What type of tour operator focuses on specific market segments, such as activity holidays or senior citizens?
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What is the primary benefit of tour operators to producers of travel products and services?
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What type of tour operator provides arrangements for residents of their own country?
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What is the main advantage of tour operators to customers?
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What is the primary reason why some producers are dependent on contracts with tour operators?
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What is the primary focus of module 1 in the Business of Hospitality, Food and Leisure Management course?
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Which type of tourism is focused on the traveler's personal growth and development?
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What is the primary function of a national tourism organization?
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What is the primary characteristic of a specialty challenger in the tourism distribution channel?
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What is the primary difference between commercial catering and institutional catering?
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What is the primary impact of the business of tourism and hospitality on the environment?
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What is the primary trend in the hospitality industry in terms of international trends?
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What is the primary characteristic of a franchise in the food and catering segment?
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What is the primary objective of incentive travel?
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What is the primary role of a travel company in the tourism distribution channel?
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Who do travel agents act as an agent for?
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What do travel agents make the bulk of their money from?
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What is the primary focus of module 10 in the Business of Hospitality, Food and Leisure Management course?
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What is a unique aspect of incentive travel packages?
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What type of materials can be found in a travel agency?
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What is a service provided by travel agents to customers?
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Who do travel agents sometimes create package tours for?
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What is a type of travel-related service offered by travel agents?
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What are FIT tours typically designed for?
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What are the two key components of a package holiday?
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What is the primary role of a travel agency in the tourism industry?
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What is the main function of an outbound travel agent?
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What is a common inclusion in a package holiday?
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What is the main purpose of a resort representative employed by the tour operator?
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What is the primary function of the tourism industry?
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What type of business might be involved in setting up travel and holiday arrangements?
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Which of the following online travel agencies (OTAs) owns brands such as Hotels.com and Hotwire.com?
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What is the benefit of the 'hot seat' feature for tour operators and tourism product suppliers?
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What is the primary function of specialty intermediaries in the tourism industry?
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Which of the following is NOT a benefit of using an online travel agency for tour operators and tourism product suppliers?
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What is the role of association executives in the tourism industry?
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Which online travel agency is owned by the GDS Sabre?
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What is the benefit of a real-time inventory booking system for tour operators and tourism product suppliers?
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Which of the following is a characteristic of specialty intermediaries in the tourism industry?
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Study Notes
Business of Hospitality, Food and Leisure Management
- The course covers various topics including introduction to tourism and hospitality industry, history and evolution of the industry, governing bodies and policy makers, tourism distribution channels, hotel industry, food and catering segment, impacts of tourism, and trends in hospitality and tourism.
Introduction to Tourism and Hospitality Industry
- Definition of terminologies and jargons in tourism and hospitality industry.
- Tourism and hospitality umbrella includes various sectors.
- Types of travelers include different types of tourism.
- Forms of tourism include various types of tourism.
History and Evolution of Tourism and Hospitality Industry
- History and evolution of tourism and hospitality industry.
- Food service and international tourism.
Governing Bodies and Policy Makers
- National, regional, and local tourism organizations.
- Travel companies and governing bodies.
- Policy makers and their roles in tourism and hospitality industry.
Tourism Distribution Channel
- Tour operators and their roles in tourism distribution.
- Specialty challengers and various types of hotels in the hospitality industry.
- Tour operators can be likened to wholesalers since they buy in bulk from producers of travel products and services.
The Hotel Industry
- Types of hotel classifications.
- Guest contact areas in the hotel.
- Revenue and cost centers in the hotel.
- Major hotel departments and their responsibilities.
- Organization of a hotel.
The Food and Catering Segment
- Types of catering including commercial and institutional catering.
- Related food and beverage departments.
- Types of restaurant ownership including independent, chain, and franchise.
Impacts of Tourism and Hospitality
- Positive and negative impacts of tourism and hospitality on economy, socio-culture, and environment.
Trends in Hospitality and Tourism
- International trends in hospitality and tourism.
- Regional trends in hospitality and tourism.
- Local trends in hospitality and tourism.
- Trends in travel and transportation.
Tourism Distribution Channel
- Tour operators and their roles in linking customers to products and services.
- Mass-market operators and specialist operators.
- Domestic operators and their roles in providing arrangements for residents of their own country.
Travel Agents
- Travel agents and their roles in selling package tours and airline tickets.
- Travel agents provide a service to customers requiring business or leisure travel arrangements.
- Travel agents act as agent for companies supplying the travel products.
Incentive Travel
- Incentive travel is claimed to be the fastest growing sector of the business travel market.
- The objective of incentive travel is to reward salespeople or people who achieve targets with a unique holiday experience.
Package Holidays
- A package holiday typically includes transport to the destination and accommodation at the destination.
- Other things may be included such as transfers, services of a resort representative, meals, car hire, kids recreation centers, and entrance to attractions.
Main Sectors of the Tourism Industry
- The tourism industry is made up of businesses that set up travel and holiday arrangements, get people to their destinations, and provide for their needs and enjoyment when they are there.
Role and Functions of Travel Agencies
- Travel agencies combine tourism activities originally carried out on an unconnected, individual basis, linking customers with tourism service suppliers and thereby promoting the development of the tourism industry.
- Outbound travel agents require a travel agent's license.
Specialty Channels
- Specialty intermediaries include incentive travel firms, business meeting and convention planners, corporate travel offices, association executives, hotel representatives, travel consultants, and supplier sales offices.
- Such group can represent either buyers or sellers, receiving either a commission or a salary from their employer.
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Description
This quiz covers the course outline and syllabus of Business of Hospitality, Food and Leisure Management, including topics such as tourism and hospitality management. Test your knowledge of the industry!
