Podcast
Questions and Answers
Medical secretaries must always work independently without cooperating with the medical team.
Medical secretaries must always work independently without cooperating with the medical team.
False
Accuracy in completing documents and telephone calls is not important for a medical secretary.
Accuracy in completing documents and telephone calls is not important for a medical secretary.
False
Prioritizing tasks is easy when working for more than one person as a medical secretary.
Prioritizing tasks is easy when working for more than one person as a medical secretary.
False
Responding to enquiries as soon as possible is not a sign of reliability for a medical secretary.
Responding to enquiries as soon as possible is not a sign of reliability for a medical secretary.
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Handling stress and aggression are important personal skills for a medical secretary when dealing with colleagues and patients.
Handling stress and aggression are important personal skills for a medical secretary when dealing with colleagues and patients.
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According to the Ethic Code published by the Association of Medical Secretaries, discussing patient information with work colleagues is encouraged.
According to the Ethic Code published by the Association of Medical Secretaries, discussing patient information with work colleagues is encouraged.
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To maintain confidentiality when called away from the computer, it is recommended to turn off the screen.
To maintain confidentiality when called away from the computer, it is recommended to turn off the screen.
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One way to maintain confidentiality of paper-based documents is to leave medical records on an unattended desk.
One way to maintain confidentiality of paper-based documents is to leave medical records on an unattended desk.
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When receiving a call from a patient, it is recommended to use the patient's full name, address, and telephone number for easy identification.
When receiving a call from a patient, it is recommended to use the patient's full name, address, and telephone number for easy identification.
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Messages that contain patient information should be handled with less care compared to other documents.
Messages that contain patient information should be handled with less care compared to other documents.
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Study Notes
Medical Secretary Responsibilities
- Medical secretaries must work cooperatively with the medical team to achieve common goals.
Importance of Accuracy
- Accuracy in completing documents and telephone calls is crucial for a medical secretary.
Prioritizing Tasks
- Prioritizing tasks can be challenging when working for more than one person as a medical secretary.
Responding to Enquiries
- Responding to enquiries as soon as possible is a sign of reliability for a medical secretary.
Personal Skills
- Handling stress and aggression are essential personal skills for a medical secretary when dealing with colleagues and patients.
Confidentiality
- Discussing patient information with work colleagues is not encouraged, as it is a breach of confidentiality.
- To maintain confidentiality when called away from the computer, it is recommended to lock the screen or log out.
- Paper-based documents containing patient information should be kept secure and not left on an unattended desk.
- When receiving a call from a patient, it is recommended to verify their identity without using their full name, address, and telephone number.
- Messages that contain patient information should be handled with care and confidentiality.
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Description
Test your knowledge on the qualities required for medical secretaries, including personal skills, professional skills, and confidentiality guidelines. Learn about the Associated Ethic Code for Medical Secretaries.
