Comm 101 chapter 13
40 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a product?

  • Any physical item sold to customers
  • Anything a company offers to satisfy customer needs and wants, which can be a good or service. (correct)
  • A limited edition item that is rare
  • Only intangible services provided by a company
  • A ___ is usually mass produced and stored, while a ___ can't be efficiently mass-produced and stored.

  • product, item
  • good, service (correct)
  • commodity, material
  • resource, supply
  • A ____ requires customization and is usually delivered to customers individually, and quality judgement is of both the ____ and the delivery (experience) of it

  • good, good
  • service , service (correct)
  • service, good
  • good, service
  • A ____ has less degree of contact with a customer, while ____ has a higher degree of contact with a customer.

    <p>good, service</p> Signup and view all the answers

    A number of products are a mix of both ____ & _____ where the process of producing the good can be the service.

    <p>goods and services</p> Signup and view all the answers

    What is product classification?

    <p>Different classes of products directed at specific target markets</p> Signup and view all the answers

    What are the two product classification categories?

    <p>Consumer product and business product</p> Signup and view all the answers

    What are consumer products?

    <p>A product purchased to satisfy personal and family needs</p> Signup and view all the answers

    What are business products?

    <p>A product bought for resale, for making other products, or for use in a business's operations</p> Signup and view all the answers

    A single product can be a ____ and ____ product.

    <p>consumer + business product</p> Signup and view all the answers

    How can consumer products be classified?

    <p>Convenience, shopping, specialty, or unsought products</p> Signup and view all the answers

    What are convenience products?

    <p>relatively inexpensive, frequently purchased items that require little shopping effort</p> Signup and view all the answers

    What are shopping products?

    <p>An item for which buyers are willing to expend considerable effort on planning and making the purchase</p> Signup and view all the answers

    What are specialty products?

    <p>An item that possesses 1+ unique characteristics that a group of buyers are willing to spend considerable purchasing effort on.</p> Signup and view all the answers

    What are unsought products?

    <p>A product that isn't actively sought out until a significant event occurs</p> Signup and view all the answers

    How are business products classified?

    <p>Based on their characteristics and intended uses</p> Signup and view all the answers

    What is innovation?

    <p>Any product improvement that customers value over existing choices; it includes new products and adaptations to existing products.</p> Signup and view all the answers

    How do innovations benefit us?

    <p>Improves quality of life, products with improved function and quality, lower prices, and new experiences</p> Signup and view all the answers

    What are the 4 phases of product development?

    <p>Idea generation, product analysis, product development &amp; testing, and commercialization</p> Signup and view all the answers

    Every product progresses through a product life cycle (PLC) which is:

    <p>A series of stages in which a product's sales revenue and profits increase, reach a peak and then decline</p> Signup and view all the answers

    What are the 4 stages of the product life cycle (PLC)?

    <p>Introduction, Growth, Maturity, and Decline Stage</p> Signup and view all the answers

    The introduction stage of a product life cycle is characterized by:

    <p>Little competition, high failure rate, low sales, small or negative profits, heavy promotion, high costs for production and marketing, and limited distribution</p> Signup and view all the answers

    The growth stage of the product life cycle is characterized by:

    <p>Sales and profit increase, increased competition, possible lower prices to deal with competitors, advertising and increased distribution</p> Signup and view all the answers

    What characterizes the maturity stage of the product life cycle?

    <p>Sales peak, profits begin to decline as the market becomes saturated, addition of new features or styles, further price cuts and global introduction of products</p> Signup and view all the answers

    The decline stage in the product life cycle is characterized by:

    <p>A decline in sales and profits, elimination of most advertising and sales promotion, possible elimination of the product due to changes in consumer tastes and new product introductions.</p> Signup and view all the answers

    What is a company's product mix?

    <p>The collection of all the company's products</p> Signup and view all the answers

    What is a company's product line?

    <p>A group of similar products that are related to each other in the way they work or the audience they target</p> Signup and view all the answers

    A companies product mix is managed by modifying, _____, or deleting products to maximize sales revenue and profits

    <p>adding</p> Signup and view all the answers

    Decisions about product mix changes may be based on: _____, challenges from competitors, the stage of the product life cycle the product is in, and to simplify the product mix.

    <p>Changes in customer preferences</p> Signup and view all the answers

    What is brand loyalty?

    <p>Commitment to a brand</p> Signup and view all the answers

    What is brand awareness?

    <p>How well consumers recognize a brand's name, logo, product, etc.</p> Signup and view all the answers

    What is packaging?

    <p>All activities involved in developing and providing a container with graphics for a product; it can influence purchase decisions.</p> Signup and view all the answers

    What are the functions of packaging?

    <p>Protect the product, attract buyer attention, provide product information, improve design or function, and better serve customer needs</p> Signup and view all the answers

    Price determines: _____________, and profit expected by the company.

    <p>the cost of the product</p> Signup and view all the answers

    Which of the following factors affect product prices?

    <p>Economic conditions, the industry, and the stage of a product's life cycle</p> Signup and view all the answers

    Which of the following are considerations for determining prices?

    <p>Company cost for product, max price customers are willing to pay, and what competitors charge</p> Signup and view all the answers

    What is a pricing strategy?

    <p>A course of action designed to achieve pricing objectives</p> Signup and view all the answers

    The minimum number of units the company must sell for total revenue = total cost is called the:

    <p>break-even point</p> Signup and view all the answers

    What are the two types of costs to consider?

    <p>Fixed + Variable Costs</p> Signup and view all the answers

    ___ costs don't vary with different levels of output, are the operating costs of a company and occur no matter how many units are produced or sold.

    <p>Fixed</p> Signup and view all the answers

    More Like This

    Comm 101 chapter 12
    36 questions

    Comm 101 chapter 12

    SociableEuler3749 avatar
    SociableEuler3749
    comm 101 chapter 14
    11 questions

    comm 101 chapter 14

    SociableEuler3749 avatar
    SociableEuler3749
    comm 101 chapter 1 upload
    43 questions

    comm 101 chapter 1 upload

    SociableEuler3749 avatar
    SociableEuler3749
    Use Quizgecko on...
    Browser
    Browser