Purposive Communication GE COMM Chapter 1

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Questions and Answers

Which type of noise refers to distractions caused by physical environment?

  • Physical Noise (correct)
  • Physiological Noise
  • Semantic Noise
  • Psychological Noise

The social context of communication includes the relationships and roles of participants in the interaction.

True (A)

What does 'encoding' involve in the process of oral communication?

Encoding involves the sender selecting and arranging symbols, such as words, gestures, or expressions, to create a message that conveys their intended meaning. It is the process of transforming thoughts into a communicable format.

The shared values, beliefs, and behaviors of participants in communication constitute the ______ context.

<p>cultural</p> Signup and view all the answers

Match the following communication types to their corresponding modes.

<p>Verbal = Using spoken or written words Nonverbal = Using facial expressions, gestures, body language, and tone of voice Visual = Using images, videos, and other visual elements</p> Signup and view all the answers

Interpreting words alone is sufficient for understanding communication.

<p>False (B)</p> Signup and view all the answers

Give three examples of how someone might symbolize love.

<p>Giving a ring, saying &quot;I love you,&quot; taking someone out for a special dinner.</p> Signup and view all the answers

What is the primary role of meaning in communication?

<p>It is the core of communication. (D)</p> Signup and view all the answers

Anything that interferes with the communication process is called ______.

<p>noise</p> Signup and view all the answers

Match the following types of noise with their descriptions:

<p>Physiological-Impairment Noise = Physical conditions hindering communication Environmental Noise = Loud music or construction sounds Semantic Noise = Different interpretations of word meanings</p> Signup and view all the answers

Which of these are examples of communication channels?

<p>All of the above (D)</p> Signup and view all the answers

What is the advantage of effective communicators being able to switch communication channels?

<p>They recognize communication as a multichannel experience.</p> Signup and view all the answers

Effective communication relies solely on verbal communication.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of effective verbal communication?

<p>Providing a physical touch (B)</p> Signup and view all the answers

A sender should always choose the most expensive communication channel available.

<p>False (B)</p> Signup and view all the answers

What are two important aspects of the receiver's role in effective communication?

<p>Listen attentively and provide feedback</p> Signup and view all the answers

A barrier called ______ can occur when people have different values, beliefs, or cultural backgrounds.

<p>values and beliefs</p> Signup and view all the answers

Match the Communication Model with its key contributor:

<p>Aristotle's Model = Aristotle Laswell's Model = Harold Lasswell Shannon-Weaver's Model = Claude Shannon and Warren Weaver David Berlo's Model = David Berlo</p> Signup and view all the answers

Effective communication always happens instantaneously, without any delays.

<p>False (B)</p> Signup and view all the answers

Which of the following is a common barrier to communication?

<p>Language (B)</p> Signup and view all the answers

Give an example of a communication situation where the informative function is used.

<p>A teacher explaining a scientific concept to students.</p> Signup and view all the answers

Interpersonal communication is a simple process that involves only the exchange of words.

<p>False (B)</p> Signup and view all the answers

Even when we attempt to avoid communication, our ______ still convey messages to others.

<p>behavior</p> Signup and view all the answers

Which of the following is NOT a key aspect of interpersonal communication as described in the text?

<p>It is always effective. (D)</p> Signup and view all the answers

Why is it important to be mindful of our words in interpersonal communication?

<p>Words have a powerful impact and can either heal or harm others. Being mindful helps us avoid causing unintentional hurt and promotes responsible communication.</p> Signup and view all the answers

Match the following communication elements with their corresponding descriptions:

<p>Verbal language = The words we use Nonverbal language = Gestures, facial expressions, and body language Intention = Our desired outcome of the communication Behavior = The actions we take, including both verbal and nonverbal cues Interpretation = The way we understand and assign meaning to communication</p> Signup and view all the answers

Which of the following is NOT considered a principle of effective oral communication?

<p>Be specific and timely with your feedback (B)</p> Signup and view all the answers

The "200% rule" emphasizes that only the sender is responsible for ensuring the message is understood ethically.

<p>False (B)</p> Signup and view all the answers

What ethical principle highlights the importance of ensuring that information provided to others is accurate and complete?

<p>Accuracy</p> Signup and view all the answers

The principle of _________ in communication emphasizes balancing your rights with your responsibilities.

<p>Rights vs. Responsibilities</p> Signup and view all the answers

Match the following principles of effective written communication with their descriptions:

<p>Clear = Using precise and understandable language Concise = Avoiding unnecessary words and getting to the point Concrete = Using specific examples and details Correct = Ensuring accurate information and proper grammar Coherent = Organizing ideas logically and smoothly Complete = Providing all necessary information Courteous = Being respectful and considerate of the audience</p> Signup and view all the answers

According to the principles of ethical communication, which scenario exemplifies a violation of the "Use of Power" principle?

<p>A parent using excessive discipline on a child (B)</p> Signup and view all the answers

The "Ends vs. Means" principle suggests that achieving a positive outcome justifies using any method, even if it is unethical.

<p>False (B)</p> Signup and view all the answers

Explain the importance of knowing your audience when communicating effectively.

<p>Knowing your audience helps you tailor your message to their understanding, interests, and needs, making your communication more relevant and effective.</p> Signup and view all the answers

What is a common type of barrier to communication that can arise due to differences in backgrounds, beliefs, or values?

<p>Semantic Noise (D)</p> Signup and view all the answers

The choice of communication channel has no impact on the effectiveness of communication.

<p>False (B)</p> Signup and view all the answers

What are three examples of how someone can symbolize love?

<p>Examples can include: giving flowers, writing a love letter, holding hands, giving a hug.</p> Signup and view all the answers

The communication process can be affected by various factors known as ______.

<p>barriers</p> Signup and view all the answers

Match the following types of communication to their corresponding modes:

<p>Intrapersonal = Communication with oneself Interpersonal = Communication between two or more people Public = Communication to a large audience Mass = Communication through media channels reaching a vast audience</p> Signup and view all the answers

Flashcards

Symbolic Communication

Using symbols like words, tone, and actions to convey meaning.

Elements of Communication

Key components of communication: people, message, channel, noise.

Message

The content being communicated, either verbally or nonverbally.

Channel

The medium through which a message is transmitted, like speech or phone calls.

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Noise

Anything that disrupts or distorts communication, affecting message clarity.

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Physiological-Impairment Noise

Physical conditions such as hearing or vision impairments that hinder communication.

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Environmental Noise

External physical sounds that disrupt communication, like construction or loud music.

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Semantic Noise

Misinterpretation of words between speaker and listener, leading to confusion.

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Effective Communication

A process of exchanging messages that meets the needs of the receiver.

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Barriers to Communication

Obstacles that disrupt the flow of communication between sender and receiver.

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Verbal Communication Skills

Techniques like clarifying and restating that enhance spoken interactions.

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Nonverbal Communication Skills

Body language and gestures that convey messages without words.

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Sender Responsibilities

Duties of the person communicating to ensure effective exchange of messages.

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Receiver Responsibilities

Actions the recipient takes to understand and respond to messages.

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Functions of Communication

The various purposes communication serves in different contexts.

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Channels of Communication

Methods through which messages are delivered, such as verbal or written means.

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Syntactical Noise

Disruption in communication due to grammar mistakes.

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Psychological Noise

Attitudes like anger or sadness affecting communication.

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Context

The environment that shapes communication interactions.

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Physical Context

Location where communication occurs.

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Feedback

Responses received during the communication process.

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Encoding

The process of turning thoughts into symbols for communication.

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Decoding

Interpreting and assigning meaning to received symbols.

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Responding

The anticipated reply from the receiver to the sender.

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Interpersonal Communication

A form of communication that occurs between two or more individuals.

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Ethical Communication

Sharing information in a way that is honest and respectful, following moral principles.

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Barriers to Effective Communication

Factors that impede clear and effective exchange of messages.

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Verbal Communication

The use of spoken or written words to convey messages.

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Nonverbal Communication

Communication without words, including gestures, body language, and facial expressions.

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Inescapable Communication

Communication occurs constantly, even when one tries to avoid it.

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Irreversible Communication

Once something is said, it cannot be taken back or undone.

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Complexity of Communication

Communication involves multiple layers and variables, making it intricate.

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Nonverbal Cues

Messages conveyed through tone, gestures, posture, and facial expressions.

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Judgment by Behavior

People assess you based on your actions, not your intentions.

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Symbolic Meaning

Words are symbols used to represent ideas, which can vary in meaning.

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Communication Channels

The methods used to convey messages, including verbal and nonverbal.

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Mind Reading Fallacy

The misconception that others can read our thoughts or feelings directly.

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Individual dignity

Respecting others to avoid embarrassment or loss of dignity.

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Accuracy in communication

Providing complete and truthful information that others need to know.

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Access to information

Ensuring everyone can communicate and access necessary information.

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Accountability

Being responsible for the outcomes of your communication and relationships.

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200% Rule

Both sender and receiver share total responsibility for understanding the message.

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Relative truth

Recognizing that one's viewpoint may differ from others’ perspectives.

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Ends vs. means

Ensure that both the goal and methods of communication are ethical.

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The 7 Cs of written communication

Clear, concise, concrete, correct, coherent, complete, and courteous writing principles.

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Study Notes

Course Information

  • Course Title: Purposive Communication
  • Course Number: GE COMM
  • Year Level: Freshmen
  • Time Frame: 3 hours per week, 1-3 weeks
  • Instructional Module Number: 1. GE COMM.S2

Chapter 1: Communication

  • Communication is a process, ongoing and always in motion
  • Communication is systematic with related parts
  • Communication uses symbols that are abstract, arbitrary, and ambiguous
  • Communication is about creating meaning
  • Key Elements of Communication: People, Message, Channels

Chapter 1: Elements of Communication

  • People: Participants in the communication act
  • Message: Content of the communication act; verbal or nonverbal
  • Channels: Means by which a message is communicated (e.g., telephone, email) including verbal and nonverbal; sight, taste, smell, touch

Chapter 1: Communication Noise

  • Noise: Anything that interferes with or distorts communication (e.g., loud music, poor internet connection, sudden power outage)

Chapter 1: Communication Models (Various Models)

  • Aristotle's Model
  • Laswell's Model
  • Shannon-Weaver's Model
  • David Berlo's SMCR Model

Chapter 1-2: Types of Communication

  • Based on mode: Verbal and non-verbal, Visual
  • Based on context: Intrapersonal, Interpersonal, Extended, Organizational

Chapter 1: Communication Process

  • Encoding: Putting thoughts into a symbolic form
  • Transmission: Sending the message
  • Receiving: Getting the message
  • Decoding: Interpreting the message
  • Responding: Giving feedback or response

Chapter 1-2: Communication Ethics

  • Communication ethics concerns honesty and ethical behavior
  • Communicating with integrity
  • Ethical communication principles:
    • Mutuality
    • Individual dignity
    • Accuracy
    • Privacy
    • Audience
    • Accountability
    • Relative truth
    • Means and ends
    • Use of power
    • Rights vs. Responsibilities

Chapter 1-2: Functions of Communication

  • Informative: Spreading facts and knowledge
  • Instructive: Giving directions and instructions
  • Persuasive: Influencing opinions
  • Motivational: Inspiring action or change
  • Aesthetic: Creating pleasure or enjoyment
  • Therapeutic: Emotional expression and support
  • Regulation: Controlling behaviour
  • Social Interaction: Creating and maintaining relationships

Chapter 1-4: Further Contextualization of Communication

  • Communication contexts such as relational, physical, situational and cultural contexts
  • Communication is inescapable, irreversible, and complicated
  • Interpersonal Communication is non-contextual
  • Factors of communication: Psychological, relational, situational and environmental, cultural

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