Public Relations Definition and Activities

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Questions and Answers

What is the primary goal of Public Relations?

  • To build good relations with the company's various publics (correct)
  • To reduce production costs
  • To increase sales revenue
  • To create a competitive advantage

Which of the following is NOT a type of Public Relations activity?

  • Investor relations
  • Lobbying
  • Product publicity
  • Market research (correct)

What is the primary purpose of personal selling?

  • To make sales and build customer relationships (correct)
  • To reduce inventory
  • To conduct market research
  • To build a brand image

What characteristic of a product typically makes personal selling a more viable option?

<p>High value or technical complexity (D)</p> Signup and view all the answers

What is NOT a type of knowledge used by a salesperson in personal selling?

<p>Knowledge of marketing strategies (A)</p> Signup and view all the answers

What is a common characteristic of personal selling?

<p>It is very expensive (B)</p> Signup and view all the answers

What is the primary goal of the personal selling process?

<p>To obtain orders from new customers (C)</p> Signup and view all the answers

What is the main difference between direct marketing and online advertising?

<p>Direct marketing uses offline channels, while online advertising uses online channels (B)</p> Signup and view all the answers

What is the advantage of direct mail and email marketing?

<p>It permits high target-market selectivity and can be personalized (A)</p> Signup and view all the answers

What is the purpose of a sales call in face-to-face selling?

<p>To make a sale immediately (B)</p> Signup and view all the answers

What is a unique feature of catalogue marketing?

<p>It is available in stores or presented online (D)</p> Signup and view all the answers

What is the primary purpose of telemarketing?

<p>To sell directly to customers over the phone (C)</p> Signup and view all the answers

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