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Questions and Answers
What is hearing?
What is the primary difference between hearing and listening?
What is the primary function of focused listening?
What is the primary benefit of active listening?
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What is the primary characteristic of people-oriented listeners?
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What is the result of negative communication?
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What is essential for effective writing skills?
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What is the consequence of poor business etiquette?
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What is the key to positive communication?
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What is the definition of etiquette?
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Study Notes
Business Etiquette
- Business etiquette is essential in internal communications
- Types of business etiquette:
- Workplace Etiquette
- Table Manners and Meal Etiquette
- Professionalism Communication Etiquette
- Email etiquette
- In-person etiquette
- Virtual meetings etiquette
- Importance of business etiquette:
- Significance in making good impressions
- Effects on business relationships
- Considerations in netiquette
Two-Way Dialogue
- Two-way dialogue is a communication process where:
- Sender transmits a message to a receiver
- Receiver sends back a response
- Two-way dialogue can occur horizontally or vertically in an organization
- Tips to improve workplace communication:
- Check in with employees regularly
- Assess current internal communication methods
- Have an "open-door" policy
- Identify a common goal
- Schedule a work retreat
- Discourage one-way communication
Basic Communication Model
- Sender: initiates the message
- Receiver: receives the message
- Message: piece of information
- Medium: channel through which the message is sent
- Acknowledgement: response to the message
- Feedback: receiver's response
- Noise: external factors affecting the communication process
Open and Objective Communication
- Open communication: parties express ideas to each other
- Closed communication: one person communicates, the other receives
- Open communication is essential for:
- Expressing feelings and thoughts directly
- Acknowledging other person's feelings
- Having a respectful and caring attitude
- Negative communication results when:
- Feelings are not expressed
- Other person's feelings are ignored
- Attitude is not respectful
Writing Skills: Understanding the Audience
- Tips to customize communications:
- Find common ground by taking perspective
- Gather and interpret information
- Know what the audience cares about
- Map out main points for the audience
- Customize and improvise by knowing the audience
Listening
- Hearing: natural ability to recognize sound
- Listening: conscious interpretation of message through ears
- Types of listeners:
- People-oriented
- Action-oriented
- Content-oriented
- Time-oriented
- Focused listening: strategy to listen closely to a text
- Active listening:
- Fully concentrating on what is being said
- Enables understanding, remembering, and discussing
- Advantages:
- Shows respect to speaker
- Allows speaker to correct unstated ideas
- Facilitates staying focused on speaker
- Provides additional information
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Description
Test your knowledge on the difference between hearing and listening, including the physiological and psychological aspects of these processes. Learn about the natural ability to recognize sound and the conscious interpretation of messages through ears.
